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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,199 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,199 reviews

February 04, 2025

Johnny and his service was 10/10. He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d More

by BO BOLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Feb 04, 2025 -

Honolulu GMC Cadillac responded

Bo, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 04, 2025

Awesome job. Did not get the color we asked for. We settled for what was available. Other than that, all good. More

by LINAMATAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 02, 2025

1im not satisfied im dissapointed i cannot reccommend the service my car is there for 3 weeks they dont do nothing More

by JOCELYN_SORIANO70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
johnny henson
February 01, 2025

Dante was knowledgeable and amazing. We appreciate his positive attitude and professionalism. Dante helped us trust GMC again after the last vehicle we got from there in 2019. More

by LINAMATAU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Dante, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 31, 2025

Helpful and polite. Would be happy to get service there anytime again. Great service overall. More

by JAY4SURF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 31, 2025

I was told that my car will be detailed be Auer every car they service will get detailed and washed. When I picked it up it had greasy fingers all over and was not cleaned at all. I was no recommendations gi More

by Jasmin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
Jan 31, 2025 -

Honolulu GMC Cadillac responded

Hi Jasmin, I apologize that your experience did not exceed expectations. Please let me know when you'd like to come in for a complimentary wash for your vehicle. Jeremy Cervantes Service manager

January 31, 2025

THEY DON'T CARE ABOUT ME AND MY LIFE BECAUSE THEY DON'T WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. More

by DAVID.TATAIPU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sheldon Ahlo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Ocampo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cheigh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Honolulu GMC Cadillac responded

David, Over the last 6 months we have attempted to accommodate you with payment options for your outstanding service bill. Your vehicle is ready for pick up. Please visit the dealership to pay your balance and pick up your vehicle. Honolulu Cadillac

January 31, 2025

Service department slow to respond or no response at all. Had my truck for 3 months and felt they rushed repair. Repair not done properly as problem is still existing. Body damages to my truck noticed dur More

by Jrkarapani
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Moose.
Jan 31, 2025 -

Honolulu GMC Cadillac responded

Hello JrKarapani, Please contact us so that we can make sure your vehicle is repaired correctly and we can look into any damages! Thank you, Jeremy Cervantes Service Manager

January 31, 2025

Short staffed. Don’t answer phone. Don’t return calls. Staff does well with they have to work with but business poorly managed and owned. More

by DANNY76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Honolulu GMC Cadillac responded

Hi Danny, I apologize that you had a hard time getting in contact with us. Please feel free to email or call me directly so we can get your service needs taken care of! Thank you for the feedback. Jeremy Cervantes Service Manager

January 31, 2025

The salesperson Donte and Andrew were awesome n very knowledgeable n kind.. Thumbs up to you both... More

by LINAMATAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Honolulu GMC Cadillac responded

All of us at Honolulu Buick GMC Cadillac are happy to see this wonderful feedback! Thank you!

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