Honolulu Ford - Service Center

Great Service - But LOOOoooOOOOoOoOonnnGGGgGG Wait Honolulu Ford has great service and you get peace of mind knowing certified FORD Technicians and Mechanics are working on your vehicle. BUT...there is Honolulu Ford has great service and you get peace of mind knowing certified FORD Technicians and Mechanics are working on your vehicle. BUT...there is a long wait, for me 4hrs on average AND they won't offer a loaner so I'm pretty much stuck there waiting. If they offered me a loaner it wouldn't matter how long they took, they could keep the truck all week if they wanted to. More

Tire service on faulty tires While I had to return to the dealership three times due to miscommunication, I was thrilled with the outcome of the visit. My main concern was ensuri While I had to return to the dealership three times due to miscommunication, I was thrilled with the outcome of the visit. My main concern was ensuring the faulty tires on a new vehicle were properly replaced for the safety and well-being of my family. The outcome was just that. More

Good People It’s all about relationships. And Chris knows how to build them! He is a man of his word and gets the job done! Good Work Chris! It’s all about relationships. And Chris knows how to build them! He is a man of his word and gets the job done! Good Work Chris! More

Good Service Team! Always so accommodating. Lauranne and Edith are always so friendly and helpful! Chris and Jamie get the job done! Jamie has great follow up! And Warre Always so accommodating. Lauranne and Edith are always so friendly and helpful! Chris and Jamie get the job done! Jamie has great follow up! And Warren always greets me with a warm welcome! More

Satisfied customer Had a rush job regarding my air conditioning unit. Jamie Domingo provided great communication regarding status, work needed to be performed, progress Had a rush job regarding my air conditioning unit. Jamie Domingo provided great communication regarding status, work needed to be performed, progress and returned phone calls promptly. More

Honolulu Ford Service kindly comes to the rescue! Very kind people work in this service department, and when you are worried about your vehicle, and often are there due to an unplanned problem, kindne Very kind people work in this service department, and when you are worried about your vehicle, and often are there due to an unplanned problem, kindness and patience are so appreciated. Everything worked out fine and they were able to add my request for additional service needs like an oil change and windshield wipers when I spotted some coupons I could use. Also really appreciate their shuttle service and coffee maker! The service folks work as a great team, and support each other with kindness/aloha also- nice to see! Only thing missing would be a car wash at the end of service. More

Fantastic Great service! From when you drive in and when you pick up your vehicle. Clean and nice Ford Center. I’m a loyal ford customer and going on three gene Great service! From when you drive in and when you pick up your vehicle. Clean and nice Ford Center. I’m a loyal ford customer and going on three generation. More

2 MONTHS IN SERVICE My overall experience has been horrible, bought the truck in June 2018, tags were expired, they still haven't gotten me legal tags, every time the tr My overall experience has been horrible, bought the truck in June 2018, tags were expired, they still haven't gotten me legal tags, every time the truck goes in for something no one calls back, Customer service sucks big time, Service Clerk Charlo flat out lies and says he called and left messages, but I shoe um my phone and no calls or message, and no responses to my text messages.... unreal..don't know why anyone would put up with this type of employee More

Recall repair falure I scheduled an appointment two weeks prior to have a recall repair done on my F-150. I dropped off the truck. Later that day I was called and told t I scheduled an appointment two weeks prior to have a recall repair done on my F-150. I dropped off the truck. Later that day I was called and told they didn't have the parts needed to do the recall repair. I was told that I needed to return when the parts were available. I was without transportation for the whole day and had to have my friend drop me off to pickup the truck. Doesn't the dealership check to see if they have the parts before scheduling the appointment having me drop off the truck. Very Bad. More

Damaged my car My car was damaged and no one returned my calls or helped with fixing the problem. I am so disappointed with the poor customer service. Never again. My car was damaged and no one returned my calls or helped with fixing the problem. I am so disappointed with the poor customer service. Never again. More