Honolulu Ford - Service Center

We had great service! We came in without an appointment on a Monday evening and it was ready by wednesday morning. We needed a regular service and we had a funny chirping sound coming from under the hood. on a Monday evening and it was ready by wednesday morning. We needed a regular service and we had a funny chirping sound coming from under the hood. They fixed it and no more sound!! Our truck is healthy again. More

New management and a new added service - my car was washed for the first time at Honolulu Ford. I loved it!!! Sure hope this new bonus does not disappear soon. washed for the first time at Honolulu Ford. I loved it!!! Sure hope this new bonus does not disappear soon. More

Personnel were friendly and car serviced promptly on time. Explanations of work were given clearly and was able to understand what was needed to be done to my car. time. Explanations of work were given clearly and was able to understand what was needed to be done to my car. More

I came in for my scheduled service appointment and was greeted by my service advisor John. He reviewed my service request and directed me to the service counter to sign up for the shuttle to work. He aske greeted by my service advisor John. He reviewed my service request and directed me to the service counter to sign up for the shuttle to work. He asked me what time I needed my car back and true to his word the work was completed on time and he emailed me and estimate for future service/repairs. Tracey the cashier was extremely friendly and helpful, getting me signed up for the shuttle. Ari the shuttle driver took me and another customer to work and then picked me up at the promised pickup time. Jarrod, Jaye and Brianne greeted me when I came to pick up my car. They reviewed my invoice with me and provided me a copy of my cars report card. They also assisted me with a rebate form for the service that had been completed. Sid the porter expeditiously brought my car up for and handed me my keys. Each of the employees thanked me for coming in and provided exceptional customer service. I genuinely appreciate all of their efforts. More

My 2010 Ford Escape was three days old when the airbag failure light turned on. I made the appointment and took it in. I picked it up the following day. The one gripe I have is that I brought the car i failure light turned on. I made the appointment and took it in. I picked it up the following day. The one gripe I have is that I brought the car in looking fresh from the showroom and they returned it filthy. I complained to Jarryd and he apologized profusely. More

I loved coming to this dealership to get my car serviced. All the workers were very friendly and welcoming. The associate that really helped me and stood out to me was Brianne. She kept me updated with my ca All the workers were very friendly and welcoming. The associate that really helped me and stood out to me was Brianne. She kept me updated with my car while I was there waiting for it to get serviced. Through checkout and everything she was very friendly and is the reason why I would keep coming back to your dealership! More

Awesome customer service, i was sitting in the waiting while my brakes were being done. I was getting a little impatient and Tracey went out to check with the service adviser to see wat was going on and g while my brakes were being done. I was getting a little impatient and Tracey went out to check with the service adviser to see wat was going on and gave me up to date detail instead of 'getting to me when available'. Brianne really helped me out with getting my truck up in a quick manner. i was in a rush to pick up my kids and she helped me get my paperwork done and me in and out in no time. More

Getting my car serviced with Damon is always quick and easy. Jared, the cashier is very courteous and greets us each time we come in. I don't hesitate to come to this dealer every time I need work done! easy. Jared, the cashier is very courteous and greets us each time we come in. I don't hesitate to come to this dealer every time I need work done! More

As soon as I walked through the door, I was treated well. The staff, especially Jarryd, was more than willing to answer my questions and help me out. That's exactly what a customer would want, awesome custo The staff, especially Jarryd, was more than willing to answer my questions and help me out. That's exactly what a customer would want, awesome customer service and a very helpful and knowledgeable staff. Thank you! More

The auto-dealer, Mark Benson, always makes sure that my car is serviced and at a very fair price (which is a plus in this economy). Mark is honest, kind & trustworthy. car is serviced and at a very fair price (which is a plus in this economy). Mark is honest, kind & trustworthy. More