Honolulu Ford - Service Center

Damon was a wonderful service representative. The service was courteous and quick. I brought the car first thing in the morning and the prompt service helped me make a meeting in ample time. David sync was courteous and quick. I brought the car first thing in the morning and the prompt service helped me make a meeting in ample time. David synched my phone to the car and did a great job explaining to me how everything worked. He was a big help and now I can use the system! The overall experience was excellent and I enjoyed meeting the new President Mark. The waiting room was comfortable and I caught up with the national news on TV. Mahalo! Jann Boxold More

Service & friendliness of employees were excellent. Service was very prompt in returning the car to us. I would recommend this dealership to anyone in the future. Service was very prompt in returning the car to us. I would recommend this dealership to anyone in the future. More

Kevin has been my service advisor for over 10 years; when I purchased my first Ford Explorer from Honolulu Ford. In that time I have come to find Kevin to be very knowledgeable person with great interperson I purchased my first Ford Explorer from Honolulu Ford. In that time I have come to find Kevin to be very knowledgeable person with great interpersonnel skills. His friendly and professional demeanor is one of the main reason why I decided to purchase my 2011 Ford Explorer from Honolulu Ford. My rationale in buying my 2011 Ford Explorer from Honolulu Ford dealership was due, for the most part, from my many positive past experiences working with Kevin and the rest of the supporting staff that are employed at the dealership. Over the years, I have come in contact with many of the support staff, starting from the receptionist that books my service appointments, to Kevin who works as my representative to ensure that the work on my car is completed properly and on time, and to the shuttle driver who gives me a ride to and from work. It's a good feeling to be able to drop off your car in the morning, for a scheduled appointment, and be greeted by Kevin and the other services advisors along, with the support staff that I may see that morning. What more can anyone ask from a car dealership! I am a definitely a happy and satisfied customer! And for me, it all started with Kevin Nesmith. Mahalo Nui Kevin! Mahalo Nui Honolulu Ford! More

I have been going to Honolulu Ford since 2005, and have been serviced by Mr. Henry Tabios since then and i have to say his quality to help with your vehicle and to assist in getting you on your way is very been serviced by Mr. Henry Tabios since then and i have to say his quality to help with your vehicle and to assist in getting you on your way is very excellent, i appreciate his customer service skills and experience in the automotive industry when i come in for questions, i would recommend anyone to either shop or service there vehicle at Honolulu Ford. More

Kevin greeted me with abig smile and professional way as to helping me with my 2004 Lincoln Aviator repairs.Because the Aviator is seven years old ,Kevin helped me in getting warranty plan so repaises can b to helping me with my 2004 Lincoln Aviator repairs.Because the Aviator is seven years old ,Kevin helped me in getting warranty plan so repaises can be done.After obtaining warranty and made first month payment called Kevin back to see if its a go.Made appointment to bring Aviator back to see want repaiars to done.Kevin and his team of mechanics made a promising plan on how many days it will take and as promised Aviator is driving Like a 2012 Aviator.Thanks Kevin for all Your hard Professional work in getting the Job Done as Promissed,God Bless More

Damian went the extra mile to assure that my warranty service was scheduled and completed. He even went so far as to replace a missing cover that had gone missing prior to the service. Very pleasant gent service was scheduled and completed. He even went so far as to replace a missing cover that had gone missing prior to the service. Very pleasant gentleman that made me feel comfortable and valued as a customer. I would recommend him and the service staff to any one looking for great customer centric service! Job well done!! I will also give positive comments to Mark Benson who went out of his way to speak with me and inquire about my service experience at the dealership and ask my thoughts on how the products where being marketed. My opinion was of value and he was not patronizing or pandering for a new car sale, just wanted to make sure service was to my satisfaction and wanted my thoughts. More

Dealership was very accomodating with getting me in without an appointment. My trucks electrical system was giving me trouble. My adivsor Damon was pleasent and made me feel welcome. The Service manage without an appointment. My trucks electrical system was giving me trouble. My adivsor Damon was pleasent and made me feel welcome. The Service manager introduced himeself to me while I was waiting in the customer lounge. I spent several minutes with Mr Stevens while I explained the trouble I had been having with the truck. He made me feel welcome and that went a long way to turning an unpleasent problem into a bearable inconvience. Being new to Oahu I was worried about the service I would recieve, would it be on a par with my dealer in California and I was impressed that it was in many was better than what I was accustomed to. Thanks to Chaz and Damon for making me feel welcome. More

Two incidents during my 3/30/12 visit: Service Two incidents during my 3/30/12 visit: Service technician Kevin Nesmith is routinely helpful during my service appointments, and on this particular Two incidents during my 3/30/12 visit: Service technician Kevin Nesmith is routinely helpful during my service appointments, and on this particular date, he followed through with coupon-saving credits. I appreciated this very much. President Mark Benson greeted me/introduced himself in the showroom/sales area while I awaited the shuttle service departure. Very friendly and cordial, despite my relating to him that I was not presently in the market for a new, leased or used car. There was great customer contact initiated by him. More

Had my car serviced over the weekend, called my service advisor Kevin Nesmith to ask about a few warranty issues. He told me no need to make an appointment, just come by at 10am on the Saturday he's worki advisor Kevin Nesmith to ask about a few warranty issues. He told me no need to make an appointment, just come by at 10am on the Saturday he's working and he' take care of me. Awesome service, as usual. Work was completed early, and using the Ford Advantage Rewards credit, my total bill was below what I had expected to pay! And, while checking in my car with Kevin, I forgot to remind them that I like my tires inflated to the psi of 35. Well, they got that right too, discovered I didn't need to tell them that! More