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462 Reviews of Honolulu Ford - Service Center
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March 05, 2013
Valerie was AMAZING!! I am getting ready to move from the island to the mainland. When I took my car in for regular maintenance, they discovered the struts needed to be fixed. The work required the car to be island to the mainland. When I took my car in for regular maintenance, they discovered the struts needed to be fixed. The work required the car to be in the shop for an additional 3 hours. I had started to panic. I had several errands planned for the day for my upcoming move. Valerie was able to get me a loaner car for the hours that the car would be in the shop. It was such a HUGE stress relief to be able to get prepped for my move while my car was being repaired. I cannot thank her enough!! More
by jenninhawaii
Employees Worked With
Valerie Lawson
February 26, 2013
She is very nice and friendly. My tire pressure was low and I had no idea what to do. Instead of waiting for 30 mins, she went ahead helped me out! It was great to have her there!!! She made my day:) and I had no idea what to do. Instead of waiting for 30 mins, she went ahead helped me out! It was great to have her there!!! She made my day:) More
by TingingWuhan
Employees Worked With
Valerie Lawson
February 24, 2013
Awesome service! I had a concern about my car and Valerie took care of the problem. She was very helpful and didn't treat me like just another customer. I was impressed and completely satisfied on how quick took care of the problem. She was very helpful and didn't treat me like just another customer. I was impressed and completely satisfied on how quickly they were able to resolve my issue. That goes to show how passionate they are in taking care of their customers. If you ever need some work done on your car ask for Valerie at Honolulu Ford Lincoln for all your service needs! More
by neenz
Employees Worked With
Valerie Lawson
September 28, 2012
My wife and I had our belongings stolen including our one and only car key today. We were having a terrible time with a tow truck and insurance company,that It was only inevitable that we would have just as and only car key today. We were having a terrible time with a tow truck and insurance company,that It was only inevitable that we would have just as many problems getting a new car key... I spoke to Chaz "service manager" on the phone and explaned the whole story to him. He said to bring in the car and we will get you set up as fast as we can. When we FINALLY arrived to the dealership, we squeezed out of the tow truck wearing only our bathing suit's since all our clothing was stolen on the beach. Chaz stayed 45 min after his shift was over just to take care of us... He stated that not only will the service dept take care of the key, but would also give us a SECOND key, both free of charge. Over a $500 value. Chaz and the service dept were the most polite, professional, and caring group of people. He continued to call us part of the "Ford family". For that, my wife and I are truly grateful. Sincerly The Webb's More
by mindy.mcnamara.7
July 27, 2012
Special "Thanks!" to Brandon Allen of Service management and Mark Benson, President. As a Navy Reservist on Annual Training (AT) using a rental car, I misjudged a turn in a parking lot and broke management and Mark Benson, President. As a Navy Reservist on Annual Training (AT) using a rental car, I misjudged a turn in a parking lot and broke a tail-light. When I brought the Ford rental to Honolulu Ford Lincoln, I thought it might take all day, but the SERVICE WAS COMPLETE AND PERFECT WITHIN 30 MINUTES(!). My experience with Brandon Allen, the leadership of Mark Benson and all the Service Department was the best possible: I recommend them for anyone!! They successfully went above and beyond to bring value and quality to the customer (me!) JamesPM More
by jpatten777
July 07, 2012
Kevin is very friendly and patient. He was really good about communicating the progress and fixing the problem quickly. I am very impressed with the level of service I received, and would come back to Hon about communicating the progress and fixing the problem quickly. I am very impressed with the level of service I received, and would come back to Honolulu Ford for any future service needs. More
by grantmiura
May 23, 2012
Kevin Nesmith is always knowledgeable about my vehicle needs and makes sure repairs are correctly accomplished. He is always polite and thorough. from a satisfied Honolulu Ford customer for 17 years. needs and makes sure repairs are correctly accomplished. He is always polite and thorough. from a satisfied Honolulu Ford customer for 17 years. More
by rex uyeda
Employees Worked With
rex uyeda
May 16, 2012
Chaz did a great service for me my rims were damaged during a tire rotation the old reps did nothing for me to get this issue taken care of until Chaz came and immediately addressed the issue ,he even c during a tire rotation the old reps did nothing for me to get this issue taken care of until Chaz came and immediately addressed the issue ,he even came buy our buissness to see us to let us know it was handled ,without his pro and kindness we would have never came bake and have that service department even look at our trucks thank you for bringing someone like him in~Rodney More
by rodney4988
May 09, 2012
The dealership where I bought my 2010 Fusion Hybrid (not Honolulu Ford) ceased Saturday service hours AFTER I bought it, so when my driver's inside door handle broke on a Friday night, I was concerned. Hon Honolulu Ford) ceased Saturday service hours AFTER I bought it, so when my driver's inside door handle broke on a Friday night, I was concerned. Honolulu Ford's service dept. was closed that night, but Ariana Braine advised me to call the service dept. first thing Saturday morning, which I did. The operator wasn't sure they could fit me in amidst the customers with existing Saturday morning appointments, but allowed that I could come in as soon as possible and talk to a service advisor. John Sollenbarger was extremely helpful and friendly, agreeing to schedule me in. He even knew how to pronounce my last name correctly, for which he gets bonus kudos. He also took a photo of some constantly shifting door trim, to forward to Ford so that we could schedule another visit to fix it (I am presently waiting to hear back on that). But my door was fixed promptly and courteously under warranty, for which I am very grateful. Mark Benson saw me waiting for my car and was also very friendly to chat with, and we discussed the importance of dealerships returning customer calls during the sales process. I also met John in Sales. Mark and John were very intent on improving the customer experience - Mark asked me to review Honolulu Ford on this website. I was extremely satisfied with this visit. More
by rvwang
May 02, 2012
As a business owner in the auto repair industry, speed and accuracy is paramount to servicing our customer, and Wayne has exemplified this. I rarely ever leave a message on the recorder for other parts d and accuracy is paramount to servicing our customer, and Wayne has exemplified this. I rarely ever leave a message on the recorder for other parts dealer because they almost never return your call, this is not true with Wayne. My overall experience with Wayne and Honolulu Ford has been pleasant. I consider Wayne as a valuable asset in the success of my business and continue to refer him to other owners and customer seeking assistance with their Ford product. More
by wrenchysar
