Honolulu Ford - Service Center

In the 10 years that we have been having our cars serviced at Honolulu Ford we have had only "positive experiences" with the service dept. and office staff. Mr. Tabios is friendly, efficient, and thr serviced at Honolulu Ford we have had only "positive experiences" with the service dept. and office staff. Mr. Tabios is friendly, efficient, and through in making sure the cars are safe to drive. As for the #4 rating for "price" we realize that the service dept. is following company policy and that individual employees do not set service prices. More

My family and I have been Ford customers for many years, and this Focus is actually my third ford vehicle. I have always been very happy with the customer service provided by Ford. Valerie, has been aweso and this Focus is actually my third ford vehicle. I have always been very happy with the customer service provided by Ford. Valerie, has been awesome advisor, and always stays in contact to make sure that all of my service needs are met. I love that she always has a positive attitude, and offers the same level of quality care to each customer. I have been a ford customer for many years because of its great vehicles, and because of its great people like Valerie. Thank You! More

They actually showed concerned that it took a over two months to complete this service. There is still work to be done to correct the repair due to a part that was broken and had to be reordered. I was to months to complete this service. There is still work to be done to correct the repair due to a part that was broken and had to be reordered. I was told the final repair work only take a day and we the part arrives I can drop the car off in the morning and a shuttle can take me to the office and pick me up when the service is completed. More

Fix engine lights on problem for more than 3 times, fix transmission leaking problem for more than 5-6 time for the same Ford Bus. damage the bus while road test. and fix the damage for 3 month without sa transmission leaking problem for more than 5-6 time for the same Ford Bus. damage the bus while road test. and fix the damage for 3 month without said sorry. These problems all happened on one Ford Bus and Engine lights problem and transmission problem never been fixed. FORD = Fix Or Repair Daily. Eric Shi More

Oh, man, Stan's da MAN!! Stan will get you going Oh, man, Stan's da MAN!! Stan will get you going when you need to...he treats each client magnificently, and makes you feel like their number one c Oh, man, Stan's da MAN!! Stan will get you going when you need to...he treats each client magnificently, and makes you feel like their number one customer! More

The A/C on my '08 Ford Focus wasn't working properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car t properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car to Honolulu Ford too see what my options were. I was hoping that the system just needed charging. The service manager, Valerie Lawson, thoroughly explained the extended service plan I own. A diagnosis was done and it was determined my car needed a new evaporator. Fear set in because I know this kind of job is very costly. Valerie assured me that my insurance would take care of most of the bill. The job took a day and a half. Super job. I was put in a rent a car. The rental agency provided shuttle service to pick up and return the rental. My cost was very minimal, considering the work necessary to complete the job. I believe Valerie and the rest of the service dept., at Honolulu Ford, went above and beyond expectations. I will definitely be back and will absolutely share this great experience with all my family and friends. The customer service, quality of work, friendliness, price and overall experience was SUPER. A special thank you to Valerie for her proactive and professional attitude. I am a "cool" and satisfied customer. More

Alright so I have owned and dealt with Fords my entire life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked a life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked at, a few days went by, I would call and leave a message. I never got a single response back except once. And then i got hung up on. I showed up 3 different times, to see if the vehicle was in the shop or what was going on. The truck never moved! So i went in, and talked to them in person. They said it needed an entire new motor. Which was a lie. And they would get to it. 2 weeks later, truck still never moved! I was pretty heated at that time so i took the truck and went directly to CUTTER FORD. They told me it was the cam phasers immediately. Then the same day, they tore the motor down, and gave me a call back. Every day they would call with a follow up of what was going on. The longest part of the wait was waiting on the parts to ship. Honolulu Ford is patheitc. A ford warranty is a ford warranty no matter what dealership you bought it from. I recommened youtube it and take a big guess on fixing it rather than take it to them jokes. Horrible! More

Valerie in the service department was awesome. She took great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val!!! More