Honolulu Ford - Service Center

Problem with our tire and the excellent service from Chad Chad Getz, our service advisor went over and beyond to help us with our tire blowout. He kept me calm and kept me informed. I am extremely grateful fo Chad Getz, our service advisor went over and beyond to help us with our tire blowout. He kept me calm and kept me informed. I am extremely grateful for all he has done for us. More

Efficient and friendly service! My C-Mac hybrid had a door latch recall, and I needed the oil changed, too. When I got to the Honolulu Ford Service area, Chad came out and he alread My C-Mac hybrid had a door latch recall, and I needed the oil changed, too. When I got to the Honolulu Ford Service area, Chad came out and he already knew who I was and what I was there for! Wonderful, fast, and courteous service followed! My C-Max was ready to be picked up earlier than expected, and the crew had checked everything, including the tires and brakes, and topped off the fluids! I am definitely impressed and recommend everyone on Oahu buy a car here and have it serviced here! And Edith, the shuttle van driver, was also very courteous and prompt, taking me to work and then picking me up when my car was ready! I congratulate everyone at Honolulu Ford for superb automobile and customer service! More

Door lock recall Checked in with Chad and received prompt and efficient service. He knew why I was there, took care of the issue, made sure I got the shuttle and arran Checked in with Chad and received prompt and efficient service. He knew why I was there, took care of the issue, made sure I got the shuttle and arranged for pick up afterwards. He gave me a time that my car would more than likely be ready and it was right on the button! The shuttle driver was friendly and efficient. Service was great and done timely! Thank you. More

great service experience! I brought my Ford in today for a software update. Thanks to my service adviser Chad for coordinating the appointment and making sure everything was d I brought my Ford in today for a software update. Thanks to my service adviser Chad for coordinating the appointment and making sure everything was done to my satisfaction. Also, thanks to Evonne and Lorraine for the prompt and courteous service at the payment/check out desk. More

Quick and excellent service I brought my vehicle in for an oil change and service.The people who greeted me were friendly and Chad checked my vehicle in quickly. I waited for th I brought my vehicle in for an oil change and service.The people who greeted me were friendly and Chad checked my vehicle in quickly. I waited for the car and it was finished in the time that they said it would be ready. More

oil change Took our company vehicle in for an oil change checked in with Chad Getz. Had a very good experience staff was nice and friendly. Oil change was done Took our company vehicle in for an oil change checked in with Chad Getz. Had a very good experience staff was nice and friendly. Oil change was done less then an hour. Very happy with the service. More

Awesom I brought my 2008 over from the Mainland a year or so ago. This was my first visit to the Ford Service Center. My contact was Jason. I was on time I brought my 2008 over from the Mainland a year or so ago. This was my first visit to the Ford Service Center. My contact was Jason. I was on time for my early morning appointment and they were ready, willing and very helpful. Explained the procedure of Ford (since I had never been there before), offered my a ride and told me they would call before repairs. The reality of the whole thing, is they did exactly that! Called with repairs, explained what the mechanic found and estimated costs and time. Jason was along side of me through the whole repairs that were needed. They picked me up and when Jason bought me my car explained what the entire invoice. Wow, true and correct information, isn't that a rarity these days. I'm so glad I found this Ford Dealership and will continue to use their service center. Mahalo Jason, your the best!!!! More

Chad Getz-Honolulu Ford Chad Getz is the best service advisor I have ever experienced at any dealership. He is responsive, prompt, and goes beyond to get the job done for y Chad Getz is the best service advisor I have ever experienced at any dealership. He is responsive, prompt, and goes beyond to get the job done for you. I wish I could have him at every dealership I deal with! Honolulu Ford, give him a raise, he's worth it! More

Chad Getz gets it done! My 2013 Ford Focus had a transmission issues. I did not buy the car from Honolulu Ford, but Chad took care of my car like their own. He knew exactly My 2013 Ford Focus had a transmission issues. I did not buy the car from Honolulu Ford, but Chad took care of my car like their own. He knew exactly what is wrong with the car and what to do to fix it. He made sure the fix was good so we do not have to return. Thanks Chad! More

Awesome service from an awesome service advisor! I want to say that I've had my vehicles serviced at Honolulu Ford prior, and I wasn't impressed at all. The dealership have since assigned me to a new I want to say that I've had my vehicles serviced at Honolulu Ford prior, and I wasn't impressed at all. The dealership have since assigned me to a new service advisor named Chad and since then, I have nothing else to say than "Wow!!!" In my opinion, that's how service employees should be, appointments are easily made, I'm given updates and the promised work is done. I believe that if more staff would follow his work ethics, Honolulu Ford would have a 5 star dealership service department. More