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462 Reviews of Honolulu Ford - Service Center
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July 08, 2017
Excellent service. Service Associate Chad Getz was great to work with. He took our car in early and we even got it back the same day. Last year we had the most horribl Service Associate Chad Getz was great to work with. He took our car in early and we even got it back the same day. Last year we had the most horrible 2-day experience ever at Cutter Ford in Aiea and was unsure of ever going back to a Ford dealer. Chad Getz changed all that and we will continue to take our cars to him and Honolulu Ford. More
by L. Go
Employees Worked With
Chad Getz
July 05, 2017
Courteous / Efficient Always courteous and efficient! My vehicle is always done when stated! Five stars for the crew! I would definitely recommend Honolulu Ford for purchas Always courteous and efficient! My vehicle is always done when stated! Five stars for the crew! I would definitely recommend Honolulu Ford for purchase of a new vehicle! Thank you! Don N. More
by Donald N
Employees Worked With
Daniel Eslinger
July 05, 2017
Thanks Chad Chad, Service Associate, is very personable and a pleasure to work with. Got everything done as requested and completed by the time agreed upon. He ex Chad, Service Associate, is very personable and a pleasure to work with. Got everything done as requested and completed by the time agreed upon. He explained everything when I went to pick up my car. Will try to have him take care of my car from now on. More
by Happy
Employees Worked With
Chad Getz
June 30, 2017
Service and customer service, EXCELLENT! Genuine and detailed oriented. Thanks to Daniel my Escape's service was quick as I anticipated having been in early enough. Thank you for taking care Genuine and detailed oriented. Thanks to Daniel my Escape's service was quick as I anticipated having been in early enough. Thank you for taking care of my Ford. Im real happy to be a Ford owner! More
by Skip
Employees Worked With
Daniel Eslinger
June 25, 2017
Appreciation for good service Service advisor Tiffany Franco is customer oriented, She explained fully well the items to be done to my car and arranged a transportation for me to Service advisor Tiffany Franco is customer oriented, She explained fully well the items to be done to my car and arranged a transportation for me to my house even though it was already 3:30pm. More
by Carlos
Employees Worked With
Farouk Guessford, Kyle Piercy, Daniel Eslinger, Tiffany Franco
June 21, 2017
TOTALLY UNPROFESSIONAL COMPANY Purchased a brand new Ford Explorer towards the end of last year. 6 months later the Engine malfunction light went on and the engine jerked, revved, s Purchased a brand new Ford Explorer towards the end of last year. 6 months later the Engine malfunction light went on and the engine jerked, revved, stalled during gear change. Took it in to the dealership. They indicated that they needed to update the "software." Why this was necessary on a new car was a mystery. Picked it back up after 5 days, drove it off the lot and drove right back on. Car did exactly the same thing. Set up appointment for 2 weeks later when part was in. Said it would take 4 hours to put in part. Returned 5 hours later and told the issues were more extensive then they thought and needed to keep the car. 1 week later picked up car and still doing the same thing. Kyle in the Service department will not return my voice messages. Left message on the Service Manager Mr. Bersamin's voice mail a number of times - no response. UNBELIEVABLE. All over me when I went to purchase it not long ago and not to be found now that a brand new Explorer has ENGINE ISSUES. DO NOT USE THIS DEALERSHIP and do not consider a Ford Explorer. I should have researched first as they are listed on line as having engine issues. Honolulu Ford is rated 2 1/2 stars on Yelp for a reason and even that rating is far too generous. Emailed the General Manager and still no response. This dealership is a disgrace to the Ford name. I have lodged an extensive complaint with the Ford Corporate office and have been given a case number to work with. With reference to Honolulu Ford's response to my review. Still no contact from Honolulu Ford although they state that they have "reached out" and issue is NOT intermittent. Take responsibility and do not try to minimalize the issue when you cannot fix the problem nor have the decency to respond. Ford Corporate office instructed me to take it to another Ford dealership. Met with the Service Manager from this dealership and they are EXCELLENT. I continue to work with the Corporate office on my complaint with Honolulu Ford. I will not step down on that. Totally unprofessional dealership. More
by mahoni01
Employees Worked With
Sam Bersamin, Kyle Piercy
June 20, 2017
Professional and Outstanding service agent. Since 2012 I have purchased 2 trucks. In the past my first truck went in for repairs and the service agent whom I had left messages for , never return Since 2012 I have purchased 2 trucks. In the past my first truck went in for repairs and the service agent whom I had left messages for , never returned my call. However, I was very pleased with the repairs done by the mechanics. I recently purchased a brand new truck and just required regular maintenance. The service agent this time, was very clear as to what was going to be done and also a timeline when it should be completed. Long story short, I just want to send my Mahalo out to Theresa for her outstanding service and great work ethics. I own a business and know how difficult it can be to find workers who can reflect great service for any business owner. Honolulu Ford should be Thankful for people like Theresa. I look forward to keeping my business and also recommending Honolulu Ford to my family and friends. Aloha! More
by Fidelcjr
Employees Worked With
Theresa Paperd
June 16, 2017
Excellent Service at Honolulu Ford!!! Brought our truck in for an annual oil change and tire rotation at Honolulu Ford and had the BEST service done. We were well taken cared of with the h Brought our truck in for an annual oil change and tire rotation at Honolulu Ford and had the BEST service done. We were well taken cared of with the help of our service advisor Theresa. She was Awesome! Thanks again More
by Nohea
Employees Worked With
Theresa Paperd
June 14, 2017
Honolulu Ford provided great service! I left Windward Ford because of poor service numerous times and I am so glad I went to Honolulu Ford. They got me in quickly and the service was outs I left Windward Ford because of poor service numerous times and I am so glad I went to Honolulu Ford. They got me in quickly and the service was outstanding. Every employee that I interacted with was very friendly. They fixed the problem that Windward Ford was suppose to fix. They went over and beyond to make me happy. The shuttle service is a wonderful service also. I will go back to Honolulu Ford for all future needs! Thanks Chad! More
by WendyA
Employees Worked With
Stan Choi, Edith Kahele, Chad Getz
June 13, 2017
Stressin My window wouldn't roll up and I came to Honolulu Ford and Chad Getz helped my dilemma with great service and quickness mahalo braddah Chad and Honolu My window wouldn't roll up and I came to Honolulu Ford and Chad Getz helped my dilemma with great service and quickness mahalo braddah Chad and Honolulu Ford More
by Nahua1216
Employees Worked With
Chad Getz
