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462 Reviews of Honolulu Ford - Service Center
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October 09, 2020
We searched the lot for and found a few cars we liked. We went home and decided on the 2020 Ecosport. After that we had nothing but a great experience. The Honolulu (Lithia) Ford website was super easy to na went home and decided on the 2020 Ecosport. After that we had nothing but a great experience. The Honolulu (Lithia) Ford website was super easy to navigate. Eric contacted us and we had everything pre filled out so when we arrived the process was SUPER easy. Nothing but professional customer service the entire time. Eric was helpful, knowledgable and took great care of us throughout the entire process explaining everything about the features and functions of the vehicle. We had a great experience. When it came to signing the papers Rhett was great. He found us a better interest rate helping make our payments lower, super friendly and helpful. The process of buying a car with Honolulu Ford was the easiest and most enjoyable car buying process we have ever had. I would recommend Honolulu Ford to anyone looking on buying a vehicle. Thanks for the great service!!!! More
by zackbolda
Employees Worked With
Eric, Rhett
August 21, 2020
Great customer service by Mya & Lui. Mya was very helpful throughout the whole process of getting our car in for service and checking the problem. I have requested Lui to work on car & Mya made sure of it an throughout the whole process of getting our car in for service and checking the problem. I have requested Lui to work on car & Mya made sure of it and Lui did and awesome job in fixing the problem with our car. We were told we would have to wait a couple hours, in which we didn't mind, but it was less than that. The problem was resolved & a big relief to us, y'all have no idea. Thank you guys, we really appreciate it. More
by Shalom
Employees Worked With
Lui Savali , Mya
August 20, 2020
Best experience in buying a vehicle to date! Thomas Kondo and Stewart in financing were great! The experience was quick and easy from negotiations on-line to leaving with the new vehicle! and Stewart in financing were great! The experience was quick and easy from negotiations on-line to leaving with the new vehicle! More
by johnholy
Employees Worked With
Thomas Kondo
July 30, 2020
Change Oil Greeted with a friendly and mindful service representative who was very courteous and reviewed all the services involved in doing an oil change, inclu Greeted with a friendly and mindful service representative who was very courteous and reviewed all the services involved in doing an oil change, including some items I was not aware as part of the oil change. Like the facility we waited at during our the service process. The facility was clean and inviting, I would definitely return back to this facility. Finally, my oil change was completed in less then expected time, which was good as I had other duties which need my attention. Thanks Honolulu Ford! More
by MUAINAJ
Employees Worked With
Mae Tagalicud
January 26, 2020
I am still not satisfied with the results of service to the problem encountered with the back glass issue. A couple of years ago, the back glass shattered by what appeared to be overheating from the defro the problem encountered with the back glass issue. A couple of years ago, the back glass shattered by what appeared to be overheating from the defroster. The service manager did not check to see if there was a defect with the electrical/computer system but decided that it was a problem with the glass which is not covered under warranty. Recently, the defroster has failed to function and the diagnosis was a corroded connection with the wiring in the glass, consequently, I was told that the glass needs to be replaced and again not covered under warranty. These repairs are becoming a burden to me especially since it is not the glass that is defective but the power surge from the electrical system or a defect with the computer. Please have your technicians or engineers figure out what is causing these problems. Thank you. More
by DATAPOWER52
Verified CustomerEmployees Worked With
Charlo Cabahit
January 26, 2020
I was pleasantly surprised on the great service that I received at Honolulu Ford. Big improvement! The service was done right, on time and Waran did a great job handling the service. received at Honolulu Ford. Big improvement! The service was done right, on time and Waran did a great job handling the service. More
by JMBOROMISA
Employees Worked With
Warren 5 star
January 26, 2020
Bad Experience Engine leak oil at 33k mile. Bought Extended warranty more than $1000 but they wont cover. What?!!! Why sell the Warranty to us if it does not do anyt Engine leak oil at 33k mile. Bought Extended warranty more than $1000 but they wont cover. What?!!! Why sell the Warranty to us if it does not do anything to protect our interest. Won't come to this dealership and buy another Ford anymore More
by TONY@STRUCTURALSERVICE.COM
Employees Worked With
Evonne Yelton
January 23, 2020
Great customer service from beginning to end. I was disappointed when I leased my truck because of damage to my tail light which was repaired without difficulty I recently returned for an oil cha I was disappointed when I leased my truck because of damage to my tail light which was repaired without difficulty I recently returned for an oil change and ignition key replacement which went fine. I thought on the day of the service representative Mia and the shuttle drivers (male and female) were all excellent. I was a little confused when I first made the appointment with Charlo. A prior sales person had told me that I may be eligible for a free key but Charlo told me that I would have had to pay for that service. Charlo was also unfamiliar with a 10% discount that Honolulu Ford was offering for ignition keys. That caught me a little by surprise. More
by CWYAMADA
Employees Worked With
Male and female drivers, Charlo Cabahit, Mae Tagalicud
January 23, 2020
Ford vs Car Shield score Ford 1 Car Shield 0 It started off a bit shakey but our Service Writer Justin went to bat for me with Car Shield and in the end along with his efforts we were able to ach It started off a bit shakey but our Service Writer Justin went to bat for me with Car Shield and in the end along with his efforts we were able to achieve 100% resolution in my favor regarding my intepretation of the policy. Kudos More
by DIANA130
Employees Worked With
Justin
January 23, 2020
I have a perfect service anytime at Honolulu Ford. I really appreciate stuff and I like a new waiting space, too. I will see you next one. Thank you. really appreciate stuff and I like a new waiting space, too. I will see you next one. Thank you. More
by yoshimi.takizawa
