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462 Reviews of Honolulu Ford - Service Center
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March 15, 2018
Friendly people, great service From service advisor, Chad, to the friendly mechanic and the service desk, my experience with Honolulu Ford was great as always. Communication was gr From service advisor, Chad, to the friendly mechanic and the service desk, my experience with Honolulu Ford was great as always. Communication was great and I was asked several times if I needed anything. Was even offered a doughnut while waiting outside. Great people at this dealership. More
by mmw
Verified CustomerEmployees Worked With
Chad Getz
March 15, 2018
Fantastic Service Great person in the service department, Fey Nelson. It’s always a good vibe coming in to the service department. Fey is very attentive and just good p Great person in the service department, Fey Nelson. It’s always a good vibe coming in to the service department. Fey is very attentive and just good people all around. More
by Rollyalvarado
Employees Worked With
March 14, 2018
Service Representative Theresa I have been using Honolulu Ford for almost a year now. We purchased both of our vehicles in California. We've had our service work performed @ the de I have been using Honolulu Ford for almost a year now. We purchased both of our vehicles in California. We've had our service work performed @ the dealership where we purchased our vehicles at and have delt with many other S.Reps. We feel Theresa has to be one of the best representatives we've worked with. She is very professional in the way she explains your vehicles issues. She also keeps you well informed on to the progress of your vehicle. No BS ! Just exceptional service on her end. Highly recommended. The shop has performed exceptionally well with the service performed, no complaints or issues. Thank you Honolulu Ford and Theresa! More
by DrAweau
Employees Worked With
Theresa Paperd
March 14, 2018
Awesome Customer service is great. Awesome job. My service agent, Chad Getz was really great, he provided me with a rental vehicle so service department could Customer service is great. Awesome job. My service agent, Chad Getz was really great, he provided me with a rental vehicle so service department could fix my truck. He was very very helpful. More
by LYNEEFIGS
Employees Worked With
Chad Getz
March 14, 2018
Service for my car was done satisfactorily. I have been driving FORD even those times that I was in California and Nevada. I moved here in Honolulu and I still buy Ford because I know the Brand I have been driving FORD even those times that I was in California and Nevada. I moved here in Honolulu and I still buy Ford because I know the Brand and it always drive me to the right way anywhere I go. Thanks to Ford, to Kyle and all other employees of the HONOLULU FORD. Mahalo. More
by NNARRA
Employees Worked With
Kyle Piercy
March 08, 2018
Customer Service I've been working in a business where customer service is paramount to keeping and growing business. Theresa Paperd, my Service Writer at Honolulu Fo I've been working in a business where customer service is paramount to keeping and growing business. Theresa Paperd, my Service Writer at Honolulu Ford exemplifies all that I am looking for in top quality, knowledgeable customer service. I am very comfortable dealing with her and know that when she calls to tell me my truck is ready it will be perfect. I highly recommend Honolulu Ford to anyone shopping for a great vehicle accompanied by the best customer service I've ever experienced with any auto company. Jim Lenhart More
by Jim Lenhart
Employees Worked With
Theresa Paperd
March 06, 2018
A very friendly staff that fixed my car on 3rd visit The personnel here are friendly. It seems like the demand for service and the inability to work on a first come first serve prioritizing system is wha The personnel here are friendly. It seems like the demand for service and the inability to work on a first come first serve prioritizing system is what took 3 visits to fix my problem. I felt like I was pushed to the back of the "line" because my service call was not considered "priority." Whereas, in my opinion it is the customers time that is of most value, not the severity of their mechanical issues. I hate to say anything negative because the friendliness of the staff was greatly appreciated. More
by JJ
Employees Worked With
Lauranne Tugade, Chad Getz
March 04, 2018
I didn't like the service they sold me a 2004 Lexus The back window don't roll down and they said that wouldn,t pay for it so I want to return the 2004 Lexus back to Honolulu ford Oscar carter The back window don't roll down and they said that wouldn,t pay for it so I want to return the 2004 Lexus back to Honolulu ford Oscar carter More
by oscarcarter21
February 27, 2018
I am satisfied to the max with Honolulu Ford service. My recent visit at Honolulu Ford for the service of my 2016 Escape was wonderful. Kyle, the service manager, is always pleasant and courteous and cust My recent visit at Honolulu Ford for the service of my 2016 Escape was wonderful. Kyle, the service manager, is always pleasant and courteous and customer-friendly to work with. As in the past service, Kyle always explains the scope of the service very clear and concise - no waste of words. Kyle told me to come back when the car is ready; so, he facilitated that I can take the courtesy shuttle to take me home. And while I was in the shuttle, I observed the hospitable atmosphere while enjoying the ride to Salt Lake Blvd because of Honolulu Ford's admirable asset - Edith Kahele. She is awesome, very courteous like Kyle, very friendly like Kyle too. I experienced a good rapport with Edith and, of course, magnified the customer-oriented qualities of Honolulu Ford. Edith picked me up at Salt Lake Blvd just the time that she told me, and when I signed the release papers at the Honolulu Ford service counter I was helped by Lauranne who also creamed my day with her friendly voice and smile. Honolulu Ford is number one! More
by feviota
Employees Worked With
Edith Kahele, Lauranne Tugade, Kyle Piercy
February 27, 2018
Excellent service Great service, very friendly, & love their complimentary car wash always..they make it shine all the time!! Was surprised with the completion time of Great service, very friendly, & love their complimentary car wash always..they make it shine all the time!! Was surprised with the completion time of my vehicle. More
by MANAOIO
Employees Worked With
Kyle Piercy, Chad Getz, Charlo Cabahit
