Honolulu Ford - Service Center

Excellent Customer Service Great service and done quickly so I can get on with my day! Chad made me feel confident and comfortable to do the service required to keep my vehicle Great service and done quickly so I can get on with my day! Chad made me feel confident and comfortable to do the service required to keep my vehicle in excellent scrape. Excellent experience from beginning to end. More

Best customer service fir business We understand he always busy work for every customers but his explanation is always polite. Not only polite correspondence also quickly response at e We understand he always busy work for every customers but his explanation is always polite. Not only polite correspondence also quickly response at every check-ins. Our business with Chad are good experience. We recommend everyone! More

Turbo repair My service provider Chad has been great. Always a great communicator and providing prompt service. This was a very big job and he went above and beyon My service provider Chad has been great. Always a great communicator and providing prompt service. This was a very big job and he went above and beyond to make sure my car and family was taken care of. More

Awesome job Charlo Awesome job great service. Was quick I was out of here in one hour. Didn't wait to long for my truck to be done. Awesome job great service. Was quick I was out of here in one hour. Didn't wait to long for my truck to be done. More

Having a Fiesta!! These people go the extra mile to make you smile!! Bought my Fiesta ST a couple of years ago, and it just keeps humming along! I remember the buying These people go the extra mile to make you smile!! Bought my Fiesta ST a couple of years ago, and it just keeps humming along! I remember the buying experience, and have only wonderful respect and good ju-ju thoughts about it. They went the extra mile to match my counter-offer to my satisfaction... Now today, my 3000 mile check and oil change went like a flash. They have hired more auto teckies, so I was out of there in less than an hour...kudos to the Service Department, you guys rock!!! and will keep me coming back to buy Ford!! Celia Guo is a pleasant young lady that helped me find this place to say, "YOU GO HONO FORD!!!" Mahalo nui all the way!!! Keep Truckin'!!! You make us smile... More

oil change Appointment at 10:45 arrived at 10:35 and greeted by Carlos. Car immediately taken in. Given pertinent information an was called at 12:20 to pick up Appointment at 10:45 arrived at 10:35 and greeted by Carlos. Car immediately taken in. Given pertinent information an was called at 12:20 to pick up my vehicle. Fast service and with a smile! Carlos Cabahit is an exceptional employee. Was greeted with a friendly and professional grace. He remembered me from my last visit and accommodated me with all my needs. Thank you Carlos! More

Quick service Went in for my 7500 Mile service which is recommended by ford. My appointment was for 7:30am was met immediately by a service team member. I told him Went in for my 7500 Mile service which is recommended by ford. My appointment was for 7:30am was met immediately by a service team member. I told him I was told to see service advisor Charlo Cabahit. Charlo introduced himself and made sure what I was bringing the Flex in for. Car was done in half and hour. As I have the service agreement with Honolulu Ford everything was done at no charge. More

Great Service The facility was clean. The staff was courteous and I did not have to wait to be addressed on why I was there. The service advisor did a great job exc The facility was clean. The staff was courteous and I did not have to wait to be addressed on why I was there. The service advisor did a great job except I had requested that the tires be rotated. He said he forgot to have that done when I picked up my vehicle. The shuttle drivers were very friendly. The drop off and pick up was timely. Excellent shuttle service. More

Great Fey is one of the best service advisors I’ve ever had. If there’s a problem she get it’s fixed as soon as possible and always takes care of me. Fey is one of the best service advisors I’ve ever had. If there’s a problem she get it’s fixed as soon as possible and always takes care of me. More

Mahalo Nui Loa Theresa although I had an appointment for the following week, I brought my car as a walk-in. I explained to Theresa the mechanical problem I was experiencing although I had an appointment for the following week, I brought my car as a walk-in. I explained to Theresa the mechanical problem I was experiencing with my Mustang and how important it was to get my car fixed as soon as possible. She kept me informed of the status of the repair and finally called me with the great news that my car was ready. Thank you so much for your help. More