Honolulu Ford - Service Center

Service Advisor, Fey, is awesome! Friendly and customer focused. Appreciated the follow up text checking how things going with my FORD. I feel comfortable knowing that my FORD is take Friendly and customer focused. Appreciated the follow up text checking how things going with my FORD. I feel comfortable knowing that my FORD is taken care of. Mahalo. More

We had issues with our Remote Control We are Very Happy and 100% Completely Satisfied with the Service we received from Chad Getz and the Service Department Team at Honolulu Ford !! Chad w We are Very Happy and 100% Completely Satisfied with the Service we received from Chad Getz and the Service Department Team at Honolulu Ford !! Chad was Very Helpful and Knowledgable ! More

Outstanding I had to battery replaced I called and said bring it by and I'll take care of it and that they did. The only suggestions I have for you guys instead o I had to battery replaced I called and said bring it by and I'll take care of it and that they did. The only suggestions I have for you guys instead of charging somebody for a car wash give him a complimentary car wash every time they come in for service a lot of other dealerships do that and I know a lot of people would love that. More

Always top service at Honolulu Ford Sam, the Service Manger and Fey, my service representative were very helpful in resolving any issues with my Ford Focus. I highly recommend their serv Sam, the Service Manger and Fey, my service representative were very helpful in resolving any issues with my Ford Focus. I highly recommend their service department. More

Good and convenient service I was pleased with the customer service. The only downside is that the part needed has to be ordered so I cannot use the trunk still. I was pleased with the customer service. The only downside is that the part needed has to be ordered so I cannot use the trunk still. More

Six month servicing, oil change and tire rotation Good experience getting car serviced. Happy that everything went smoothly. Dealing with Honolulu Ford always surpasses expectations. Better than other Good experience getting car serviced. Happy that everything went smoothly. Dealing with Honolulu Ford always surpasses expectations. Better than other dealers that I have been to More

Fey did an excellent job in helping us service the truck. The transmission light was on the dashboard. We had to bring the truck in because we were afraid of damaging the transmission and fixing it would be The transmission light was on the dashboard. We had to bring the truck in because we were afraid of damaging the transmission and fixing it would be very costly. More

Communication I wasn’t given updates on my car. Getting these updates would have helped me plan ahead for being without a car. I don’t mind it taking longer than st I wasn’t given updates on my car. Getting these updates would have helped me plan ahead for being without a car. I don’t mind it taking longer than stated as long as I know so I can plan. This was a bit frustrating. The woman behind counter didn’t really communicate with me. I don’t mind waiting. Just let me know if it will be some time. It’s awkward standing there when no one tells you anything. I had to ask what was going on. She didn’t tell me anything. I think she assumed I knew. That was a bit awkward. More

Car inspection Excellent and fast. I also had spot removal on my upholstery taken care of . This was done with no problem! Very happy with the service I received. Excellent and fast. I also had spot removal on my upholstery taken care of . This was done with no problem! Very happy with the service I received. Chad is great to work with! More

Good and Quick Service I like coming to Ford for the good service. The service rep always understands our unique needs. Our car is clean and ready to go. I like coming to Ford for the good service. The service rep always understands our unique needs. Our car is clean and ready to go. More