Honolulu Ford - Service Center

Friendly, courteous, knowledgeable, efficient and excellent Chad Getz made me feel at ease. He treated me with respect and warmth and assured me that the problem would be taken care of. Chad Getz made me feel at ease. He treated me with respect and warmth and assured me that the problem would be taken care of. More

Very fast easy service First time take heavy size vehicle for oil change. Everything was excellent. Sounds like different with previous owners and hopefully will stay same. First time take heavy size vehicle for oil change. Everything was excellent. Sounds like different with previous owners and hopefully will stay same. Thank you for your service. More

Check AC Appointment with Kyle, but checked in with Chad. Kyle checked me out and explained what was found. Kyle is always very friendly and explains what was Appointment with Kyle, but checked in with Chad. Kyle checked me out and explained what was found. Kyle is always very friendly and explains what was done. Was able to check in quickly since I had an early appointment. More

Great Setvice Thia the second time I use Honolulu Foed , great service , , nolt from my Service Advisr , but from the tech, who work on my car.,My time was not wais Thia the second time I use Honolulu Foed , great service , , nolt from my Service Advisr , but from the tech, who work on my car.,My time was not waisted,nor was told I need extra servicing . More

Excellent From the time I arrive until the time my car was ready everyone always smile and greeted me with Aloha. I feel right at home with Ford it was friend From the time I arrive until the time my car was ready everyone always smile and greeted me with Aloha. I feel right at home with Ford it was friendly experience Thank You Ford More

2015 Fiesta was broken down on the road. No engine power. It was happen on Saturday morning, the engine power suddenly gone. Called towing and the phone receiver advised me about an hour to towing is arrive. It was happen on Saturday morning, the engine power suddenly gone. Called towing and the phone receiver advised me about an hour to towing is arrive. But it was about 15 min. and I was a happy. At the Honolulu Ford, I had to leave my car to following week, due to Engine Technician is not working on week-end. I thought got a bad deal because to repair took 10 days. However, Fey was treating me very nice and concerned my situation, and I got a rental car. And after my car was fixed, Ford cleaned my car and shine, I am very happy now. Honolulu Ford did a good job. Thank you Fey! More

Im very pleased with the service of my vehicle I brought in my vehicle for a few minor things that needed attention and the customer service was excellent and I was very pleased with the completion I brought in my vehicle for a few minor things that needed attention and the customer service was excellent and I was very pleased with the completion of the tech side as well. Its been a while since I've had a car from a dealership but I will have to say Honolulu Ford is a place I will speak highly of and recommend. More

A better outcome than the last time I brought in my car because the engine and wrench light came on. Upon checking in I requested to have someone else other than Kyle as my specialist du I brought in my car because the engine and wrench light came on. Upon checking in I requested to have someone else other than Kyle as my specialist due in part everytime he was my contact he either did call me when he said he was,pass me off to someone else who also didn't call or didn't even have the problem that I brought my car in for fully fixed. Thank goodness Carlos was able to be my customer specialist thus time. Not only did Carlos kept me updated to what was going on with my car but also brought to light some other problems that were wrong with it and needed to be fixed. Because of his attention to detail and updates I feel a little more confident that Honolulu Ford is getting their act together in the service department. And a very big thank you to the Tech(s) that fixed my car, I greatly appreciate your hard work! More

Excellent. Kyle is the best service representative that I ever had because he was on top of things n really helpful when I had him look into my air conditioning. Kyle is the best service representative that I ever had because he was on top of things n really helpful when I had him look into my air conditioning. More

Excellent service. All staff very professional and courteous. The best dealership and service center I’ve ever dealt with.. Try them out, you won’t regret it service. All staff very professional and courteous. The best dealership and service center I’ve ever dealt with.. Try them out, you won’t regret it. More