Honolulu Ford - Service Center

Better then last time Well this time around I wasn't invisible there was actually an ice breaker can u image that an ice breaker who knew...I interacted with less people th Well this time around I wasn't invisible there was actually an ice breaker can u image that an ice breaker who knew...I interacted with less people this time around just the greeter which had a good attitude (ice breaker). Kyle was good. On the day that I got the car back the invisible coat that I was wearing first time around just disappear cause the people who didn't interact with me had develop ice breaker since the last time I saw them which is an improvement. More

I was very pleased with the service I got They did everything I had ask for wait time was a little longer than I thought, but show room was comfortable and great coffee, and nice to rest and w They did everything I had ask for wait time was a little longer than I thought, but show room was comfortable and great coffee, and nice to rest and watch TV. More

Can't have it any better I appreciate the fact that Customer Service Agent Kyle Piercy always pays close attention to my van problems and manages every facet of repairs in suc I appreciate the fact that Customer Service Agent Kyle Piercy always pays close attention to my van problems and manages every facet of repairs in such a way that I am constantly left with a great sense of satisfaction...not to forget the Team of Mechanics who Kyle makes sure they do it right...and it shows...Mahalo guys...!!!... More

Saatisfied customer I called Chad because a recall notice for my steering wheel. He scheduled me for the very next day. I also asked for maintenance service. I dropped I called Chad because a recall notice for my steering wheel. He scheduled me for the very next day. I also asked for maintenance service. I dropped my car off at 7 and Chad called me around 11:30 that my car was ready.. Service was fast and courteous. Thank you, kk More

1st time taking my car in Easy to enter and exit service area, quick check-in, given the volume of cars, friendly staff, short waiting period to receive my car once I checked b Easy to enter and exit service area, quick check-in, given the volume of cars, friendly staff, short waiting period to receive my car once I checked back in. More

Explorer Lube/Oil service Relationship from drop-off to pick-up with Kyle Piercy was second to none - excellent service that began with greeting and ended with Kyle meeting me Relationship from drop-off to pick-up with Kyle Piercy was second to none - excellent service that began with greeting and ended with Kyle meeting me at the service counter with paperwork - evidently he saw me walking up and met me without having to be called. More

Very fast service! When I arrived to Honolulu ford to get my oil changed, tires rotated, and inspection and recall done, chad( my advisor) assisted me. He had great cust When I arrived to Honolulu ford to get my oil changed, tires rotated, and inspection and recall done, chad( my advisor) assisted me. He had great customer service and always kept me updated! I will be back for future service on my vehicle. More

Service and safety recall Upon arrival I was met promptly and got everything set up quickly. Shuttle took me back to office and picked me up upon completion of service. Very sa Upon arrival I was met promptly and got everything set up quickly. Shuttle took me back to office and picked me up upon completion of service. Very satisfied with total experience. More

Representative chad gave me excellent service at Honolulu fo I always felt comfortable with ford and trust they will always give me the best care and service possible. Although I might have had a first time bad I always felt comfortable with ford and trust they will always give me the best care and service possible. Although I might have had a first time bad experience when I first purchased my ford F150 2018 I never imagine feeling undecided before I made my purchase. But now I do love my ford truck a lot, hoping to one day purchase another vehicle from Ford. More

13 days too long to finish repair, unnecessary diagnosis. Repairing a rear wheel, replace an A/C dial seems too long. My SUV was towed in on 4/21 but it took until 5/4 to get it back. Excluding 5 days for g Repairing a rear wheel, replace an A/C dial seems too long. My SUV was towed in on 4/21 but it took until 5/4 to get it back. Excluding 5 days for getting a part shipped in from the mainland, it took 8 days to complete the job. I also requested the sunroof to be SEALED because it wasn't being used and had been sealed previously elsewhere but was leaking and rusting under the opening, but instead an unauthorized inspection leading to a $3000 estimate to replace the sunroof was completely performed and billed. I asked for sealing, not diagnosis that cost $160. I could have sealed it myself but wanted it done professionally and permanently. I paid it just to get my car back out of frustration. I specifically ordered a resealing of the sunroof but the mechanic went beyond his instructions. Please adjust my bill and credit my account. More