Honolulu Ford - Service Center

same honolulu ford Bought my mustang for airbag recall . Chad was my service advisor he was great. He called me that my car was finished so i came to pick it up it took Bought my mustang for airbag recall . Chad was my service advisor he was great. He called me that my car was finished so i came to pick it up it took some time to find it. The lot person drove it up and told me how nice the car was and that i take good care of it. So i get in and leave i just turned the corner and i look at the passenger side of the dash and i see all kinds of grease marks all over the alum.panels that cover the airbag and that the cover was not installed at the top. I turn around and go back to honolulu ford and ask for chad and show him what's wrong. He looks at and takes a few pictures and starts apologizing for what happened and takes the car to get the panel fixed and the dash cleaned . Chad did a great job fixing the problem but it seems that when i bring any of my cars to honolulu ford there is always a problem. More

Outstanding service. Service writer chad getz kept me inform Service writer Chad Getz was outstanding. Kept me informed on my repair. He was friendly and helpful. 5 stars to the service dept and Hon Ford. Service writer Chad Getz was outstanding. Kept me informed on my repair. He was friendly and helpful. 5 stars to the service dept and Hon Ford. More

very slow service I dropped my truck off for an oil change at 10:00am (the time of my appointment) and I did not leave until almost 3:00pm. Completely ridiculous that I dropped my truck off for an oil change at 10:00am (the time of my appointment) and I did not leave until almost 3:00pm. Completely ridiculous that is takes almost five hours just for an oil change. I will not be taking my truck there again for service. At least the shuttle service was good. More

Cleaned my new (used) car very well! I just bought a new (used) car, and I was promised a wash the very next time I brought the car in to the shop. The very next day, they did wash my ca I just bought a new (used) car, and I was promised a wash the very next time I brought the car in to the shop. The very next day, they did wash my car and caught 99% of the car, including a spot on the backseat. There is still a minor issue with a seat part that needs to be fixed, but for the most part, I am pleased with the service. More

Oil Service Always the best. Appreciate the effort to make my experience better every time. Chad is awesome and the work is quality! Will always bring my car to t Always the best. Appreciate the effort to make my experience better every time. Chad is awesome and the work is quality! Will always bring my car to them for work. More

Awesome service Fast and very helpful with the service for my Ford Focus . Did a maintenance, safety , and tire check in case I needed a tire patch . Fast and very helpful with the service for my Ford Focus . Did a maintenance, safety , and tire check in case I needed a tire patch . More

Awesome! Chad was a great service manager! This is the second time that he was my service manager. He is very friendly and helpful. Chad really went above a Chad was a great service manager! This is the second time that he was my service manager. He is very friendly and helpful. Chad really went above and beyond in helping me. More

recall service Quick check in by service advisor Theresa. Fast, friendly, and professional. That’s the way it always should be. She was prompt and had all info neede Quick check in by service advisor Theresa. Fast, friendly, and professional. That’s the way it always should be. She was prompt and had all info needed. More

Excellent Kyle and Marcus really help out they were both concern about the condition of the car which has a lovely screw that puncture my right rear tyre thanks Kyle and Marcus really help out they were both concern about the condition of the car which has a lovely screw that puncture my right rear tyre thanks screw your awesome. Even though it was a Saturday both Kyle and Marcus had a little bit of time to chit chat for a bit. It like bed side manner when you are in the hospital and your in the greatness condition. Key thing why they get 5 stars or the star of 5 they remember me. I know it hard for them to remember everyone however just by saying hello (weather they remember someone or not makes a huge differences in a person day). In other words last vist spot-on.... More

Best in the business Theresea is the best service adivsor ever. She’s very dedicated to earning customers for life. The rest of the team was great, was nice seeing the ser Theresea is the best service adivsor ever. She’s very dedicated to earning customers for life. The rest of the team was great, was nice seeing the service manager Sam Bersamin personally take an interest in my oil change. Bruddah Marcus is running a well oiled machine! A+++ More