462 Reviews of Honolulu Ford - Service Center
I recently had my F150 Lightning worked on by Billy Perkins in the Service Department. I had ordered some parts and Billy took care of the rest. My Lightning is perfect now. Mahalo HonFord. Perkins in the Service Department. I had ordered some parts and Billy took care of the rest. My Lightning is perfect now. Mahalo HonFord. More
My experience was very good. Shanisha and Theresa helped us out a lot and was very informative about the process. Servicing my vehicle was very quick and easy over here! I highly Shanisha and Theresa helped us out a lot and was very informative about the process. Servicing my vehicle was very quick and easy over here! I highly recommend it! More
From the moment I walked in I was greeted by my sevice adviser Fey with a smile and a sense that I was valued as a customer. Although I was just there for a regular service appointment she made sure I und adviser Fey with a smile and a sense that I was valued as a customer. Although I was just there for a regular service appointment she made sure I understood all that would be done that day to my vehicle, when I went to pick up my vehicle upon completion Fey introduced me to Jon Le the service manager who I have met in the past, he remembered me from my past visits and asked how everything was and asked if I needed anything, I told him I was good and thanked him for the way he and his staff always treat me when I come in. He then gave me his card and his number and told me should I ever need anything or be unsatisfied with my service to call him directly. I know that most service departments get a bad rap but These two individuals (Fey/Jon) are truly a testament to the way that you train your employees. I am so glad that I chose Honolulu ford to purchase and service my very first Brand new car purchase in 55 my years and I will be a customer for life. More
Service advisor (Fey Nelson and technician Dean) are very professional and courteous on all aspects of my service visit for 2019 Ranger. They always roll out the red carpet and treat me like royalty. Awesome professional and courteous on all aspects of my service visit for 2019 Ranger. They always roll out the red carpet and treat me like royalty. Awesome job and always look forward to coming to Honolulu Ford for my service needs. Mahalo Charles Ortega Pro Clean Elite Hawaii LLC More
No communication. NO call back, made me feel like I was a bother to ask status. Car was in the shop for 3.5 months and returned with another issue. Emails was very unprofessional. I literally had to drive do bother to ask status. Car was in the shop for 3.5 months and returned with another issue. Emails was very unprofessional. I literally had to drive down to the facility to get status. Several work advisors were available but a long line waiting to see only 1 particular advisor not sure if they get paid on commission but it just seemed like a hot mess. More
Thank you Shaqueta and Fey. I appreciate your hard work. Best team ever! I called to schedule and they got me in right away and help me with 2017 Escape Best team ever! I called to schedule and they got me in right away and help me with 2017 Escape More
Thank you John and the entire service staff for honest, professional work through the entire process! You've more than earned our trust and we will return for any future needs with our truck. professional work through the entire process! You've more than earned our trust and we will return for any future needs with our truck. More
Thank you Mario for your help and trying to get us in something we wanted. He was very helpful and friendly. I would definitely recommend him to go to. something we wanted. He was very helpful and friendly. I would definitely recommend him to go to. More