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Honolulu Ford - Service Center

Honolulu, HI

3.8
462 Reviews

462 Reviews of Honolulu Ford - Service Center

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July 13, 2022

Theresa Paperd was very professional and easy to work with. Quick and pain free experience. More

by kekoa87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Paperd
Jul 18, 2022 -

Honolulu Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Angela Deocampo- General Manager

July 12, 2022

Theresa Paperd was efficient and returned all of my phone calls the same day. Very professional. More

by Kauai Boy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Paperd
Jul 15, 2022 -

Honolulu Ford responded

We appreciate you for letting others know about your experience at our dealership! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Angela Deocampo- General Manager

July 01, 2022

I recently had my F150 Lightning worked on by Billy Perkins in the Service Department. I had ordered some parts and Billy took care of the rest. My Lightning is perfect now. Mahalo HonFord. More

by richardpentecost57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Perkins, Theresa Paperd
Jul 07, 2022 -

Honolulu Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Angela Deocampo- General Manager

June 29, 2022

My experience was very good. Shanisha and Theresa helped us out a lot and was very informative about the process. Servicing my vehicle was very quick and easy over here! I highly More

by Satoru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanisha, Theresa Paperd
Jul 05, 2022 -

Honolulu Ford responded

We cannot thank you enough for your wonderful review of Honolulu Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Angela Deocampo- General Manager

March 15, 2022

From the moment I walked in I was greeted by my sevice adviser Fey with a smile and a sense that I was valued as a customer. Although I was just there for a regular service appointment she made sure I und More

by JamesW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fey / Jon le
Mar 18, 2022 -

Honolulu Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Angela Deocampo- General Manager

February 10, 2022

Service advisor (Fey Nelson and technician Dean) are very professional and courteous on all aspects of my service visit for 2019 Ranger. They always roll out the red carpet and treat me like royalty. Awesome More

by Charles Ortega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fey Nelson and technician Dean
Feb 10, 2022 -

Charles Ortega responded

Service advisor (Fey Nelson and technician Dean) are very professional and courteous on all aspects of my service visit for 2019 Ranger. They always roll out the red carpet and treat me like royalty. Awesome job and always look forward to coming to Honolulu Ford for my service needs. Mahalo Charles Ortega Pro Clean Elite Hawaii LLC

October 04, 2021

No communication. NO call back, made me feel like I was a bother to ask status. Car was in the shop for 3.5 months and returned with another issue. Emails was very unprofessional. I literally had to drive do More

by pett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fey Nelson
Oct 06, 2021 -

Honolulu Ford responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, John Le- Service Manager

March 06, 2021

Thank you Shaqueta and Fey. I appreciate your hard work. Best team ever! I called to schedule and they got me in right away and help me with 2017 Escape More

by larryloveme36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaqueta and Fey
Mar 10, 2021 -

Honolulu Ford responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, John Le- Service Manager

December 03, 2020

Thank you John and the entire service staff for honest, professional work through the entire process! You've more than earned our trust and we will return for any future needs with our truck. More

by DT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Dec 08, 2020 -

Honolulu Ford responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with John and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, John Le- Service Manager

November 19, 2020

Thank you Mario for your help and trying to get us in something we wanted. He was very helpful and friendly. I would definitely recommend him to go to. More

by CF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario
Nov 24, 2020 -

Honolulu Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Angela Deocampo- General Manager

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