Honolulu Ford - Service Center

Extended warranty service performance Sam service manager Theresa Paperd was my service writer who was following instructions from the service manager. Theresa is not at all responsible for the service ma Theresa Paperd was my service writer who was following instructions from the service manager. Theresa is not at all responsible for the service managers operation. More

Average at best Drop off went well, pick up was a different story. Was told when I purchased my truck that my first oil change was on the house, which included a free Drop off went well, pick up was a different story. Was told when I purchased my truck that my first oil change was on the house, which included a free wash. My truck was not washed. As I drove away I realized I did not get a receipt for my oil change. Didn't have time to go back and ask for one. I did ask prior to leaving if my Sync had been updated, was told I needed to ask for that prior to service. When I got home I decided to check and see if my oil life was at least reset, which it was. Honolulu Ford is the fourth dealership I've used on Oahu. It ranks third on my list. One of the best dealership experiences I've ever had was at New City Nissan. Appointments are easy. I'm welcomed the moment I arrive. I'm offered a beverage and escorted to their lobby. My vehicle software is updated without me asking. My vehicle is always washed when returned, and I'm always given a breakdown of what they did and walk away with a receipt. This should be the standard for all dealerships. Sadly that is not the case. While not terrible, I won't be returning to Honolulu Ford for service. More

Great service and followup Kyle and the service team were excellent in resolving my axle repair including ordering the parts and scheduling me as soon as they came in Kyle and the service team were excellent in resolving my axle repair including ordering the parts and scheduling me as soon as they came in More

Service Awesome staff great work vary knowledgeable and experience service team members great place to for a tune up and repair job all types automotive servi Awesome staff great work vary knowledgeable and experience service team members great place to for a tune up and repair job all types automotive service great job thanks More

Unimportant My experience with the ford service is not based on my experience with the service technician but based on the acting manager (Daniel). Daniel did not My experience with the ford service is not based on my experience with the service technician but based on the acting manager (Daniel). Daniel did not want to release the vehicle to the person who dropped (my employee) it off to be service. Instead, I had to drive from Ewa Beach to town to only have my keys handed to me by Daniel, who in my opinion had a smirk on his face as I received the keys, waiting for a response , he gave me a "BLANK " look. As I'm waiting for him to say anything, he said nothing but "I'm not the service department", Daniel could have said that I'll leave a message for Kyle to call you up and let you know the results of the diagnose. Daniel really made me feel "UNIMPORTANT". Can someone from Ford give me a call so I'm able to share my experience? More

Excellent customer service almost ruined. From the phone service that managed to get me in for an emergency slot just 2 hours later to Kyle who was very friendly and professional this was a 5 From the phone service that managed to get me in for an emergency slot just 2 hours later to Kyle who was very friendly and professional this was a 5 star service operation. The only negative was while waiting for the service I was hounded by the greedy sleazy salesmen everytime I walked in the front door and my last impression when I left was by a rude salesman who could care less because I wasn't going to buy a car and blocked my exit while he sat in a new car trying to sell it to someone else. Bottom line definitely DO NOT buy a car here but definitely get it serviced here if you bought it somewhere else. More

Excellent Service Rep Kyle Piercy is the best Service rep ever. Always friendly, knowledgeable and willing to listen to the customer. No matter what the situation he explai Kyle Piercy is the best Service rep ever. Always friendly, knowledgeable and willing to listen to the customer. No matter what the situation he explains thoroughly. Ford needs to find a way to address windshield wiper sticking to glass on the 2015 Edge Sport More

Kyle Piercy Overall good no hassle no drama Good friendly conversation with Kyle. Took care of the issue that I had. In and out at a good a time. One 9f the ma Overall good no hassle no drama Good friendly conversation with Kyle. Took care of the issue that I had. In and out at a good a time. One 9f the managers remember me which is nice appreciated the good service. More

CUSTOMER SERVICE Kyle was the person that helped me and did a great job. Very helpful and also very kind. I don’t come across too many people that are nice. And to the Kyle was the person that helped me and did a great job. Very helpful and also very kind. I don’t come across too many people that are nice. And to the rest of the team that took the time to work on my car. You folks did a great job Thank you Kyle and Honolulu Ford Team! More

Totally awesome service, as usual! Honolulu Ford has one of the greatest employees - Theresa Paperd. She is thorough, knowledgeable, and always makes my experiences very positive. She Honolulu Ford has one of the greatest employees - Theresa Paperd. She is thorough, knowledgeable, and always makes my experiences very positive. She ensures the technicians addresses my issues. She is super friendly and I will always ask for her for my service visits! More