Honolulu Ford - Service Center

Had appointment. Fast good service. Had a appointment so service fixing my electrical problem went by pretty fast for me. They took about 2 hours. Received the car and checked it out an Had a appointment so service fixing my electrical problem went by pretty fast for me. They took about 2 hours. Received the car and checked it out and everything was fixed. More

Clyde rocks He is an intelligent brand ambassador for your dealership service department. Promote him and give him a big raise. Competence is rare in car dealersh He is an intelligent brand ambassador for your dealership service department. Promote him and give him a big raise. Competence is rare in car dealership service departments. Trust me, I live in Kailua and drive to your Honolulu location to avoid Windward Ford. They are clueless and expensive. I sure miss Mike McKenna's competence and customer service. More

Service Made my experience there great with no problems too I will be back too, mahalo for all that you do to take care of customers there Made my experience there great with no problems too I will be back too, mahalo for all that you do to take care of customers there More

Recall and service The service staff was friendly and efficient and I got my car back earlier than expected. However, I did ask them the check my wipers as they didn't The service staff was friendly and efficient and I got my car back earlier than expected. However, I did ask them the check my wipers as they didn't seem to be on correctly as they were not moving smoothly over the windshield. I wanted them to check because we were forecast for a week of rain. They were not checked :( More

Recall 16S41 - Fuel Delivery Module Flange Rplmt My 2010 Ford Escape never had a long cranking problem before I took car in for this recall. I have taken it in three times to find out why my car was My 2010 Ford Escape never had a long cranking problem before I took car in for this recall. I have taken it in three times to find out why my car was acting like this. I was told that I need to replace my fuel pump that will cost me $966.75. I am taking car somewhere else to get another opinion. Car still starts up after long cranking. Per Ford, long crank is due to no pressure at fuel tank. Ford has a awesome car courtesy pick up drop off for customers. More

6th.time bringing my vehicle in within a 68day span of purch Just bought the vehicle 94days ago and i have been the 6 times to get it fix. I bought the extended warranty and was told I didn’t , then told my warr Just bought the vehicle 94days ago and i have been the 6 times to get it fix. I bought the extended warranty and was told I didn’t , then told my warranty my not cover the issue , multiple issues . $3,200 dollars worth of warranty. It is currently at Honolulu Ford as I was told twice I would be called to come pick up a loaner after I was told to rent my own. And sales associates at the time tells me ..” I don’t know what to say”. Miles , and Kyle . What’s next? An accident due to things not being fixed ? More

Service was great but turned off by the experience with my w Service department is excellent. But they need to expand. They have so much business. My issue with my extended warranty has changed my mind about b Service department is excellent. But they need to expand. They have so much business. My issue with my extended warranty has changed my mind about buying another ford. I was given phone numbers to call and I was on my own. Ford motor company did get the document I asked for but it didn’t resolved my issue. So far people who could help me have not been engaged in helping me. The experience is really terrible. From the customer stand point I feel no exceptional support from the dealership and the value customer loyalty means nothing. More

Disappointed - Poor follow-up I understand that circumstance are as they are, but when I'm verbally quoted 450.00, and I'm calling for a follow-up, leaving messages as well as text I understand that circumstance are as they are, but when I'm verbally quoted 450.00, and I'm calling for a follow-up, leaving messages as well as text messages with no return calls or text, and finally told the individual was out, shouldn't someone else be following up? Finally I was charged 973.00 because the individual didn't notify me of the change in the quote! For many years, I have had a total of 7 Ford vehicles, I was looking into getting another one, sadly I was so upset with this experience, I went to KIA Nimitz and traded a Ford for a KIA! I understand my initial battery died, I was stranded and ended up having to buy a battery from a gas station, sadly that battery caused the problem, that means I've had three batteries since I bought this vehicle. More

excellent service! the servcices of my 2017 ford escape rear shock replacement was excellent and quick. All was covered under warranty. i am very satisfied and the wor the servcices of my 2017 ford escape rear shock replacement was excellent and quick. All was covered under warranty. i am very satisfied and the workmanship at this location. More

Technician "forgot" during a safety recall Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's da Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's database I was told 3 weeks after the work was done that the technician forgot to take a picture of the airbag vin number and I would have to come in again to get that done. I was told anytime before 5:30 PM they could get it done. I arrived about 4:30 and was turned away because there were no technicians to help me. I again asked should I just make an appointment and was reassured that no it would take no longer than 30 minutes I just have to arrive before 4. I returned a couple days later around 11:00 and the service advisor was surprised when I said I would wait for the vehicle. No more than 30 minutes right? It seemed like I caught the service advisor off guard and after an hour and a half my recall was complete. This was a frustrating interaction with Honolulu ford and I'm not sure why I keep coming back. I would much rather recommend windward ford and honestly feel safer with them working on my vehicle. More