Honolulu Ford

Everyone there was very friendly. I saw the manager talk to every customer that was meeting with a sales person. I was offered water and even free food as a part of the Memorial Day BBQ going on outside. I to every customer that was meeting with a sales person. I was offered water and even free food as a part of the Memorial Day BBQ going on outside. I even received a gift card for a free race and Podium Raceway. The staff was very patient with me, as this was my first time participating in a transaction at a car dealership and I was a bit indecisive. More

My family has been buying fords from honolulu ford for over 40 years. Ben cabalo is the best! Don't let him retire iwould'nt buy a car from anybody else over 40 years. Ben cabalo is the best! Don't let him retire iwould'nt buy a car from anybody else More

Oh, man, Stan's da MAN!! Stan will get you going Oh, man, Stan's da MAN!! Stan will get you going when you need to...he treats each client magnificently, and makes you feel like their number one c Oh, man, Stan's da MAN!! Stan will get you going when you need to...he treats each client magnificently, and makes you feel like their number one customer! More

BEN CABALO (FLEET EXECUTIVE SALESPERSON) GREATEST ASSETS ARE: GREAT SMILE DRESSES FOR SUCCESS BECAUSE HE KNOWS WHAT PROFESSIONALISM IS ALL ABOUT GREAT CUSTOMER SERVICE GENUINE DESIRE TO HELP A CUSTOMER ARE: GREAT SMILE DRESSES FOR SUCCESS BECAUSE HE KNOWS WHAT PROFESSIONALISM IS ALL ABOUT GREAT CUSTOMER SERVICE GENUINE DESIRE TO HELP A CUSTOMER KNOWS HIS PRODUCT FOLLOWS-UP ON EVERYTHING VERY CLEAR ON COMMUNICATING PRODUCT AND DEALERSHIP PROCEDURES INFORMATION ETC...., ETC..... THANK YOU BEN FOR YOUR GREAT SERVICES OVER THE YEARS!!!!!!! More

Ben Cabalo was excellent as always. Came back 3x in 1 week just to work with him only. Chip kindly took care of us while Ben was away. Our family has been purchasing cars from Ben before I was born. S week just to work with him only. Chip kindly took care of us while Ben was away. Our family has been purchasing cars from Ben before I was born. Starting with a Plymouth Duster back in 1975. Since then, we've personally purchased within our family a Mercury Bobcat, a Thunderbird, an Aerostar, 3 Escorts, 3 Rangers, an Escape, a F-150 FX4, 2 Focus', and now a F-250 Superduty. All through Ben. This is not including the countless fleet of F150's my father wrote purchase orders for when he was at Castle & Cook. I surely hope Ben does not plan to retire soon as being owner of a construction company and a growing design company, I plan to make future purchases from my uncle/ friend, Ben. I wish him good health and a happy long life there at Honolulu Ford. BTW, we had a deposit at Toyota for an ordered Tundra, and I said to myself that if Ben is still working there...I'm going to see him just in case. We winded up cancelling the Tundra and initially choosing the F-150. But the next day decided that the F250 was a better choice for our company's use. Thanks to Ben's quick service and information gathering. i knew it was the best decision for my company. Thank you Ben, Chip, and Mark Benson (as he made a very pleasant impression just introducing himself as we pulled up. Although brief, it was much appreciated. His son who was playing receptionist that day was also very professional and helpful. Even offering us cold bottles of water when no one did as we waited in the Lobby for Ben. Everyone just stared with blank looks which I thought was annoying as after a long business day, the last thing I want is to look like is prey at a dealership. Luckily there's a few that still understand that 'service' is a company effort, not an individual effort by just whoever is assigned to the next "lead" that walks in the door). Other than that. Ben, Chip, and Mark's small presence made up for all the minor negatives such as the receptionist not knowing if Ben was in although stating Im driving from Central Oahu each time I came, watching a young shop-boy/ runner drive a Fusion (I assume the car was in for service) speeding and breaking carelessly to make trouble to his other shop friend still working in the back garage that was washing down another vehicle (not recommended in front of customers btw), and finally the vulture looks with no smiles from the lobby floor. But like I said, luckily Ben was there as I wouldn't of continued business at Honolulu Ford if it wasn't for his presence. Much Aloha More

We moved to the island in October and needed a second car. We are not "automotively inclined" so we chose to go with a car dealership instead of craigslist, trusting they would sell us a car that was in car. We are not "automotively inclined" so we chose to go with a car dealership instead of craigslist, trusting they would sell us a car that was in good shape. We bought a '07 Chrysler Sebring and within a week of buying it the engine light came on. I called to have them look at it. I was told that they were a Ford dealer and did not have the equipment to service a Chrysler. Never got a follow up call from dealer to see if we were satisfied with our purchase. Two months ago the AC went out. It is the evaporator coil. It has a slow leak. This will cost over $1500 to fix. I'm wondering how long the car has had a "slow leak". Did the dealer know and sell it that way? How comprehensive was the service performed on the car before it was sold? I'm thinking it couldn't be very extensive since I was told they don't service Chrysler vehicles. Take your business and money elsewhere. They are not in it for the long haul. More

The A/C on my '08 Ford Focus wasn't working properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car t properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car to Honolulu Ford too see what my options were. I was hoping that the system just needed charging. The service manager, Valerie Lawson, thoroughly explained the extended service plan I own. A diagnosis was done and it was determined my car needed a new evaporator. Fear set in because I know this kind of job is very costly. Valerie assured me that my insurance would take care of most of the bill. The job took a day and a half. Super job. I was put in a rent a car. The rental agency provided shuttle service to pick up and return the rental. My cost was very minimal, considering the work necessary to complete the job. I believe Valerie and the rest of the service dept., at Honolulu Ford, went above and beyond expectations. I will definitely be back and will absolutely share this great experience with all my family and friends. The customer service, quality of work, friendliness, price and overall experience was SUPER. A special thank you to Valerie for her proactive and professional attitude. I am a "cool" and satisfied customer. More

Alright so I have owned and dealt with Fords my entire life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked a life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked at, a few days went by, I would call and leave a message. I never got a single response back except once. And then i got hung up on. I showed up 3 different times, to see if the vehicle was in the shop or what was going on. The truck never moved! So i went in, and talked to them in person. They said it needed an entire new motor. Which was a lie. And they would get to it. 2 weeks later, truck still never moved! I was pretty heated at that time so i took the truck and went directly to CUTTER FORD. They told me it was the cam phasers immediately. Then the same day, they tore the motor down, and gave me a call back. Every day they would call with a follow up of what was going on. The longest part of the wait was waiting on the parts to ship. Honolulu Ford is patheitc. A ford warranty is a ford warranty no matter what dealership you bought it from. I recommened youtube it and take a big guess on fixing it rather than take it to them jokes. Horrible! More

Recently, my husband and I had the privilege of being serviced by two of the most outstanding gentlemen we've both come to know. These two salesmen not only met our needs, but accommodated us in other wa serviced by two of the most outstanding gentlemen we've both come to know. These two salesmen not only met our needs, but accommodated us in other ways which made us feel comfortable, satisfied, and thrilled to now be the proud owners of our new Ford truck! We salute you Ford, for providing us with such qualified and expertise service. It was our pleasure to have done business with Danny Asao and Shawn Aiona! Thank you and we look forward to Continue doing our business with Ford! More

Valerie in the service department was awesome. She took great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val!!! More