Honolulu Ford

Ben Cabalo is who to go to for your new vehicle! He makes your purchase totally stress free & his service is like you're part of his family. makes your purchase totally stress free & his service is like you're part of his family. More

Ben Cabalo is the best of the best salesman my and I ever met. He is very friendly and vibrant. He explained clearly the structure of the sale, the features of the F350 Super Duty, and he discussed with us i met. He is very friendly and vibrant. He explained clearly the structure of the sale, the features of the F350 Super Duty, and he discussed with us in detail the transaction. After we bought the work truck, he called us with his usual friendly tone and asked if we have questions or concerns regarding our new work truck. We told Ben that we are very satisfied and happy. More

Aloha to all, I like to start off by saying what an Aloha to all, I like to start off by saying what an "OUTSTANDING" customer service I received by far the best experience in my life. Mr. Rob B. and Aloha to all, I like to start off by saying what an "OUTSTANDING" customer service I received by far the best experience in my life. Mr. Rob B. and Mark F. was absolutely their for my needs and wants. The comfort I had was beyond pleasant and welcoming and they made me feel as if we were already family. The professional knowledge in the Ford vehicles blew my mind away because every question I asked was answered with no hesitation. Their character and personality is exactly what any customer would want to deal with when it comes to customer service. They went above and beyond to satisfy every need I may have in researching, finding, reviewing and walking me through from front to back on many several vehicles I wanted to know about. They took the time to have patience with me and made me confident that I was absolutely making the right decision in purchasing my Brand New 2014 Ford Fusion. If anyone would want the absolute best customer service when it comes to purchasing your new vehicle I highly recommend these two sales professional, which I can personally vogue for. Thank you Rob and Mark and "KUDOS" to both of you on a job well done!!!!! Mahaloz, Isaac Halama More

I came into Honolulu Ford to lease a new Ford Fiesta for my wife. I have been coming to Honolulu Ford since 1996. Since the first time I purchased a new vehicle from Honolulu Ford I have always had Ben Caba my wife. I have been coming to Honolulu Ford since 1996. Since the first time I purchased a new vehicle from Honolulu Ford I have always had Ben Cabalo as my salesperson. I have bought so much vehicles from him that I consider him family. In fact I call him Uncle Ben!! Over the years he has gone above and beyond expectations when purchasing a vehicle. When purchasing the Fiesta I bought the car on a Thursday but wanted to pick it up Friday. Ben Cabalo offered to pick me up from my home in Kailua. I was grateful for that so I was able to keep the car as a surprise from my wife. It's those little things from Ben Cabalo and Honolulu Ford that keep me coming back. More

We got service for our 07 Ford Focus. While our service advisor has always been very friendly and professional, he was limited in ability to help. While waiting to pick up our car, Mark Benson, the dealers advisor has always been very friendly and professional, he was limited in ability to help. While waiting to pick up our car, Mark Benson, the dealership President came out and shook my hand and asked if he could help. He offered to buy back our car and then backed it up with action, not just great talk. Two days later we drove away with a new 2013 Ford Focus. Mark had us work with the Sales Manager Danny Asao who went the extra mile to give us a discounted price for the new car. Celes Alcantara was the salesman that took us on a test drive and made sure we had everything we needed. They even bought us lunch! I feel that the people from the top down went out of there way to make a difficult situation turn into a very positive experience. I would not hesitate to refer my friends and family to this dealership. GLENN FORTUNE Honolulu, Hawaii More

My family and I went to Honolulu Ford to purchase a new suv, as we were referred to see Chip Lowman. We were promptly greeted by Chip within 2 minutes of our arrival - very professional. Chip was extreme suv, as we were referred to see Chip Lowman. We were promptly greeted by Chip within 2 minutes of our arrival - very professional. Chip was extremely knowledgable and answered all of our questions. His friendly demeanor and positive personality were two of the main reasons we decided to purchase our vehicle at Honolulu Ford. We got a great vehicle for a great price! My family and I are very pleased with our experience and will definitely recommend Chip and Honolulu Ford! Mahalo nui loa! More

Awesome service!! I will definitely refer this dealership to others. Made bbuying a car simple and easy. All associates were very knowledgeable. Thank you for the awesome customer service!! to others. Made bbuying a car simple and easy. All associates were very knowledgeable. Thank you for the awesome customer service!! More

I've visited Honolulu Ford once many years ago to purchase a part for my (now) old vehicle and was impressed how helpful everyone in the service department was. So clearly when I decided to shop for purchase a part for my (now) old vehicle and was impressed how helpful everyone in the service department was. So clearly when I decided to shop for a new car (on a whim), I decided to visit Honolulu first. Generally speaking, purchasing a vehicle is an overwhelming process to begin therefore I was relieved that the staff at Honolulu Ford were so friendly and helpful throughout the entire process (start to finish). I truly felt that everyone had my best interest in the forefront of their mind versus just "making the sale". You get the sense of "family" at the dealership instead of the typical car salesman feel where it's every man for them-self. I started with an online quote and then applied for financing online - the process was quite seamless. By the end of Wednesday, I had tentatively selected my car, was pre-approved for a 2 year lease, and had an appointment set for a test drive to ride my Ford Edge into the sunset. Celes was responsive and helpful from the get-go; very customer focused and willing to work with me regarding my trade-in. Rachael was so helpful in Celes' absence she also provided her personal mobile number in the event I had additional questions or concerns prior to my appointment. Howard truly made my dreams come true during the trade/ negotiation process; he wasn't intimidating, rather I felt he was genuine about meeting me halfway with regard to my monthly payment and my lease terms. James was surely helpful when it came to financing; very detailed, helpful, and actually comical - which I think is needed at the end of any long process. Monica, yet another all-star to the team at Honolulu Ford; she was so helpful when transferring insurance from my old car to new one. Will definitely refer family and friends. More

Danny helped me through my first time new vehicle purchase. He took me through the process with ease and created an experience of desiring a vehicle into a reality. He made it easy for me to provid purchase. He took me through the process with ease and created an experience of desiring a vehicle into a reality. He made it easy for me to provide him the necessary documents needed to execute the paper work process. I appreciate his friendliness, quality and effort he invested to help me get a new vehicle. I am happy and will definitely be sharing this great experience with anyone that is seeking a vehicle. Mahalo for my 2014 Escape SE, I am blessed and grateful. More

On our first visit they didn't have the truck we were looking for, but Pete took our info and called us back a couple of days later. When we went back, they had exactly what we wanted. Pete, Steve, and looking for, but Pete took our info and called us back a couple of days later. When we went back, they had exactly what we wanted. Pete, Steve, and Jason got us financed and out the door less than 3 hours later. Great team work and they listen to what customers have to say. No pressure, no hassle, great service. More