Honolulu Ford

We got service for our 07 Ford Focus. While our service advisor has always been very friendly and professional, he was limited in ability to help. While waiting to pick up our car, Mark Benson, the dealers advisor has always been very friendly and professional, he was limited in ability to help. While waiting to pick up our car, Mark Benson, the dealership President came out and shook my hand and asked if he could help. He offered to buy back our car and then backed it up with action, not just great talk. Two days later we drove away with a new 2013 Ford Focus. Mark had us work with the Sales Manager Danny Asao who went the extra mile to give us a discounted price for the new car. Celes Alcantara was the salesman that took us on a test drive and made sure we had everything we needed. They even bought us lunch! I feel that the people from the top down went out of there way to make a difficult situation turn into a very positive experience. I would not hesitate to refer my friends and family to this dealership. GLENN FORTUNE Honolulu, Hawaii More

My family and I went to Honolulu Ford to purchase a new suv, as we were referred to see Chip Lowman. We were promptly greeted by Chip within 2 minutes of our arrival - very professional. Chip was extreme suv, as we were referred to see Chip Lowman. We were promptly greeted by Chip within 2 minutes of our arrival - very professional. Chip was extremely knowledgable and answered all of our questions. His friendly demeanor and positive personality were two of the main reasons we decided to purchase our vehicle at Honolulu Ford. We got a great vehicle for a great price! My family and I are very pleased with our experience and will definitely recommend Chip and Honolulu Ford! Mahalo nui loa! More

Awesome service!! I will definitely refer this dealership to others. Made bbuying a car simple and easy. All associates were very knowledgeable. Thank you for the awesome customer service!! to others. Made bbuying a car simple and easy. All associates were very knowledgeable. Thank you for the awesome customer service!! More

I've visited Honolulu Ford once many years ago to purchase a part for my (now) old vehicle and was impressed how helpful everyone in the service department was. So clearly when I decided to shop for purchase a part for my (now) old vehicle and was impressed how helpful everyone in the service department was. So clearly when I decided to shop for a new car (on a whim), I decided to visit Honolulu first. Generally speaking, purchasing a vehicle is an overwhelming process to begin therefore I was relieved that the staff at Honolulu Ford were so friendly and helpful throughout the entire process (start to finish). I truly felt that everyone had my best interest in the forefront of their mind versus just "making the sale". You get the sense of "family" at the dealership instead of the typical car salesman feel where it's every man for them-self. I started with an online quote and then applied for financing online - the process was quite seamless. By the end of Wednesday, I had tentatively selected my car, was pre-approved for a 2 year lease, and had an appointment set for a test drive to ride my Ford Edge into the sunset. Celes was responsive and helpful from the get-go; very customer focused and willing to work with me regarding my trade-in. Rachael was so helpful in Celes' absence she also provided her personal mobile number in the event I had additional questions or concerns prior to my appointment. Howard truly made my dreams come true during the trade/ negotiation process; he wasn't intimidating, rather I felt he was genuine about meeting me halfway with regard to my monthly payment and my lease terms. James was surely helpful when it came to financing; very detailed, helpful, and actually comical - which I think is needed at the end of any long process. Monica, yet another all-star to the team at Honolulu Ford; she was so helpful when transferring insurance from my old car to new one. Will definitely refer family and friends. More

Danny helped me through my first time new vehicle purchase. He took me through the process with ease and created an experience of desiring a vehicle into a reality. He made it easy for me to provid purchase. He took me through the process with ease and created an experience of desiring a vehicle into a reality. He made it easy for me to provide him the necessary documents needed to execute the paper work process. I appreciate his friendliness, quality and effort he invested to help me get a new vehicle. I am happy and will definitely be sharing this great experience with anyone that is seeking a vehicle. Mahalo for my 2014 Escape SE, I am blessed and grateful. More

On our first visit they didn't have the truck we were looking for, but Pete took our info and called us back a couple of days later. When we went back, they had exactly what we wanted. Pete, Steve, and looking for, but Pete took our info and called us back a couple of days later. When we went back, they had exactly what we wanted. Pete, Steve, and Jason got us financed and out the door less than 3 hours later. Great team work and they listen to what customers have to say. No pressure, no hassle, great service. More

When I first came to the dealership I was looking to buy a used car. But when I came back the next day to buy, it had been sold. I was very disappointed. So my salesman Celes made it up to me by giving me a a used car. But when I came back the next day to buy, it had been sold. I was very disappointed. So my salesman Celes made it up to me by giving me a really good price on a brand new Ford Focus. I drove off very happy. More

Painless process! Manny was professional and personable and found exactly what we were looking for. I loved that the Allstate office was in the same building so we were able to take care of insurance befor and found exactly what we were looking for. I loved that the Allstate office was in the same building so we were able to take care of insurance before leaving the property. Thanks to the staff for being so friendly! More

Mark found us wandering around the lot and helped answer some of my questions, got the key to the vehicle I wanted and we went on a test drive. Once we went inside, he told me about the 2 yr lease program t some of my questions, got the key to the vehicle I wanted and we went on a test drive. Once we went inside, he told me about the 2 yr lease program that ended up being the best fit for me. Mike handed us off to Austin who helped with the paperwork, which Steve sat down and explained all of my options and between them helped me make the decision to lease. got the vehicle ready and helped move my stuff over from my previous vehicle. He drove us to the gas station, filled the car up and took new owner pictures with me. From start to finish both Mark and Austin made this the easiest car buying experience I have ever had! Mike is even getting paperwork together to help my college age daughter get a new vehicle. They made me feel like family! More

Most efficient vehicle buying experience so far. From the test drive to financing the whole transaction took less than two hours. The Honolulu Ford team worked together to deliver value and service. the test drive to financing the whole transaction took less than two hours. The Honolulu Ford team worked together to deliver value and service. More