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Honolulu Ford
Honolulu, HI
1,185 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above!
Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase.
When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program.
In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,185 reviews
April 04, 2014
I was nervous stepping into the dealership not knowing how it would go. I immediately was put at ease by Mark Benson. He told me there was no need to be nervous, I didn't have to get anything i didn't wan how it would go. I immediately was put at ease by Mark Benson. He told me there was no need to be nervous, I didn't have to get anything i didn't want and they were there to help me find what works best for me and my budget. He was very nice and introduced me to Ben Cabalo. Ben was very patient with me when we went out to look at the different vehicles, going back and forth several times to get a different set of keys so that we could check out and test drive all the cars I wanted to. He never made me feel like there was any pressure and kept asking me what I liked about each car and elaborated on those features instead of telling me all the facts about the car that I didn't care to know. Overall I had a very enjoyable experience at Honolulu Ford with all the people that I worked with and I have already told everyone I know about it, it doesn't hurt that they see what a beautiful Ford Focus I get to drive now either. I love my new Focus. Thank you so much Mark and Ben!!! More
by mthporter
Employees Worked With
Mark Benson, Ben Cabalo, Jason Stewart, Patrick Benson
March 30, 2014
amazing services This was my first purchase from a dealership ever, and my man Chip was awesome. Previous dealerships I been to were all horrible experiences but not h This was my first purchase from a dealership ever, and my man Chip was awesome. Previous dealerships I been to were all horrible experiences but not here! He really helped me out, big time. Even if i wasn't sure if I wanted to get my new truck or not. He helped me decided with never pressuring me at all. I'm a really stubborn person too and to help me decided on a big purchase this is no easy task but Chip sure did do it and he did a an outstanding job too. I will direct all my friends and family towards this dealership if they are looking to buy or lease a new car or even do a trade in like me. Chip Lowman was suggested by a mustang club member of mine and he did not disappoint! Now on to Jason Stewart the finance manger a part of a dealership transaction that usually scares people away did not at all. Really cool guy helped me with all my questions I asked. Made the process less stressful overall I went in thinking its going to be a bad time but he did a great job. As for the Allstate agent who helped me get my insurance done for my new purchase afterwards, Genette Tudor was real nice and helpful and made this process go by really quick. Hats off to you. ALSO, I got free pizza and a burger to boot lol Overall this dealership is great! Not one moment i felt pressured or looked down upon. Amazing team you guys got here. And I think I went out with a pretty good deal, wish it was better(dont we all haha) but hey can't complain I got what I wanted without giving up an arm and a leg for it too. More
by jeancarlos
Employees Worked With
Jason Stewart, Chip Lowman
March 30, 2014
Best.. Experience.. Ever. There's a lengthy review I left on Yelp- my name is Justin Gonsalves- please.. Please look it up and take some time to read it if you're on the fence There's a lengthy review I left on Yelp- my name is Justin Gonsalves- please.. Please look it up and take some time to read it if you're on the fence about Honolulu Ford. Long story short- Lisa was part of the staff I worked with to walk out with a 2014 F-150.. You will NOT be disappointed dealing with Honolulu Ford and their fantastic staff. More
by justinjgonsalves
Employees Worked With
Jaymen Corpuz, Mark Benson, Sam Okihara, Danny Asao, Wayne Fukamoto, Bob Sarae, Lisa Joslin
March 28, 2014
Our salesman Mr Ben Cabalo was SUPERB in explaining all Our salesman Mr Ben Cabalo was SUPERB in explaining all details about the new 2014 Ford Explorer specification and the different type of financing av Our salesman Mr Ben Cabalo was SUPERB in explaining all details about the new 2014 Ford Explorer specification and the different type of financing available at the dealership. Also, Ben was very patient with my wife and I on the various questions we both had. I bought my new Ford Explorer from Honolulu Ford. I recommend Ben very highly to all my friends, relatives, and colleagues. Mahalo....this is my 3rd Explorer since 1996. Michael & Felimar Magaoay More
by magaoay13
Employees Worked With
Ben Cabalo
March 28, 2014
Making it happen. My intent was not to buy but too entertain offers. Took my 2007 f150 in, and by days end, walked out with a new 2013 f150. Shawn was able to explain a My intent was not to buy but too entertain offers. Took my 2007 f150 in, and by days end, walked out with a new 2013 f150. Shawn was able to explain all that I needed to know, answered my questions. Wasn't buying the "i don't know where the keys are, how bout this one" but after we got past that, Shawn answered my questions and Guy gave me a number I could not refuse. I am thankful that the Salesman Angel walked away from me when I opted not to fill out a credit report. I Don't think this experience would have gone as well had Angel been there. He have me the feeling that I wasn't worth his time. Luckily, the opportunity to work with Shawn Aiona and Guy Mello was presented. Albeit, the reason for going down to Honolulu ford was to look into an offer I received on an email of a sale of a 2014 f150 xl in exchange for my 2007 f150 XLT. The email quoted me a priced based on a 2007 f150 lariat, which I did not have, so long story short, the offer was all for not. But with Shawn and Guy's help, and their ability to give me an offer I could not refuse, I walked out with the brand new 2013 f150 XLT. I am happy with what I have, and I was satisfied with Shawn's professionalism and Guy's ability to give a price I was willing to pay. Overall, good experience and I appreciate the effort and attention afforded me by Shawn Aiona and Guy Mello. More
by Bradkitsu
Employees Worked With
Guy Mello
March 28, 2014
Everything was great, Shawn was first class - very happy over all with both the experience and the new car. Compared to the experience I have with the previous management - this was amazing! Thank You! over all with both the experience and the new car. Compared to the experience I have with the previous management - this was amazing! Thank You! More
by PhillMoran
Employees Worked With
Mark Benson
March 24, 2014
The total experience was very positive, from the moment we walked up to the dealership door and were greeted by Manny. He put us into contact with Donna, and from there there entire experience functioned s we walked up to the dealership door and were greeted by Manny. He put us into contact with Donna, and from there there entire experience functioned smoothly. We met the President, Mark, and he struck as someone who was sincere and helpful. The day we returned to 'close' a deal, again things functioned smoothly, and effectively. Before long, we had come to agreement on a deal, and the paperwork was handled with a minimum of fuse and bother. The only small glitches occurred when the car was being prepared--the dealership got 'swamped' and it was some 2 hours we waited for the car. At the last moment, Mark came along, and within the two minutes that he promised, the car was brought around. All-in-all, a most satisfying experience, the best we've experienced in Hawaii--buying and/leasing 5 cars, this being the 5th time--and certainly amongst the very best in nearly 50 years of driving. Mahalo plenty to the folks at Honolulu Ford. More
by SandyDawson
Employees Worked With
Mark Benson, Donna Davis, Jason Stewart, Patrick Benson, Guy Mello
March 23, 2014
David Miyasato was our sales rep. He was very friendly and answered all of our questions. We never felt pressured to make a purchase. When we asked for a better deal on the car David did his best to accom and answered all of our questions. We never felt pressured to make a purchase. When we asked for a better deal on the car David did his best to accommodate us. We feel he got us the best solution to our needs and also feel he gave excellent service. Everyone that helped us was also very professional and friendly. We appreciate everything that was done for us. Mahalo, Dennis & Suki More
by Svalente
Employees Worked With
David Miyasato
March 20, 2014
The experience of choosing and purchasing a new car can be overwhelming. We attended the Honolulu Auto Show on Friday afternoon and talked with Jeff Salazar, getting good information regarding the 2014 Fo be overwhelming. We attended the Honolulu Auto Show on Friday afternoon and talked with Jeff Salazar, getting good information regarding the 2014 Ford designs. Because the Fusion model had "grown up" into a rather large car this year, we considered the Focus sedan instead. This was supposed to be an easy choice since the one we had was a Fusion - making it a lateral purchase. On Saturday, we spent the afternoon with Jeff at the showroom/lot trying out the Focus hatchback and then the new design of the Escape. Jeff helped us understand the options, especially what was listed on the "invoice" in the window. We then spent some time on the computer looking up what was available by model (both Focus and Escape) and color. Some cars were in storage, not on the lot. Time to go home and think about cars, setting up a meet at 10 a.m. on Monday. Jeff had moved an Escape from storage for us to see. We talked numbers, without heavy pressure or haggling. Everything was kept on a friendly basis, even answers to some of my direct questions. In the process we met the President of Honolulu Ford (very nice of him to meet and greet customers - surely not done in many dealerships?), the Sales Manager Lisa, the Finance Manager Jason (patiently taking us through all the paperwork) and Jim with insurance, who contacted our current insurance company to make sure we had coverage before leaving the lot. Each person was very friendly and helpful in getting through their part of purchasing a car. Jeff gave me a session on the tech side of the new car, so I would know how to get home in it, and offered his help when I need another "class." It is power-packed with new options that can be confusing. I'll be returning this week, at Jeff's request, to have a spot on the front fender "buffed." It all needed to be perfect - or made perfect! Buying a car is step one, but maintaining it is for the life of the car. Honolulu Ford has the best service department, which is why this is the fifth car we have purchased from that dealership! Henry is our go-to service guy. More
by CAL64agd50
Employees Worked With
Jeff Salazar, Mark Benson, Jason Stewart, Lisa Joslin
March 17, 2014
From the moment I walked in the dealership I was treated professionally and respectfully. A genuine car experience in record time. I would recommend to anyone who is tired of the typical long drawn-out car professionally and respectfully. A genuine car experience in record time. I would recommend to anyone who is tired of the typical long drawn-out car dealership approach. More
by LeeHop
Employees Worked With
Jeff Salazar, Mark Benson, Jason Stewart, Lisa Joslin
