Honolulu Ford

Leasing is easy at Honolulu Ford Went to lease a car for my brother on the 20th of March. Ben Cabalo helped me with the lease. Called two days ahead of time with all the info and car Went to lease a car for my brother on the 20th of March. Ben Cabalo helped me with the lease. Called two days ahead of time with all the info and car was ready for me. In and out service. I have bought and leased so much cars from Mr. Cabalo over the last 20 years that now I call him Uncle Ben!! As always I recommend Ben Cabalo and Honolulu Ford. More

My car buying experience Mr Ben Cabalo is friendly and very professional car salesman. He made my car buying experience very easy and explain every detail during the whole Mr Ben Cabalo is friendly and very professional car salesman. He made my car buying experience very easy and explain every detail during the whole process. I wish we have known him sooner. I will definitely recommend him to my friends and family.... Big Mahalo! Charito? More

Ben & Richard outstanding salesmen Ben & Richard are outstanding salesmen. Very professional & great personalities. The purchase of our 2015 Transit Cargo went very smoothly. We're v Ben & Richard are outstanding salesmen. Very professional & great personalities. The purchase of our 2015 Transit Cargo went very smoothly. We're very pleased on how easy it drives and very quiet riding. More

Ben Cabalo and New Car purchase at Honolulu Ford & Lincoln Ben Cabalo is an experienced professional. He goes out his way to help a customer. He is with you from step one all the way till you drive off. He kn Ben Cabalo is an experienced professional. He goes out his way to help a customer. He is with you from step one all the way till you drive off. He knows all aspects of the car buying experience. He is awesome. Jay More

Worst Overall Dealer Experience I would not recommend this dealer to anyone. When I purchased my vehicle I was kept at the dealership for more than 4 hours. This was even after walki I would not recommend this dealer to anyone. When I purchased my vehicle I was kept at the dealership for more than 4 hours. This was even after walking in the door ready to purchase a vehicle. The salesperson was dismissive towards me. Even though it was clear the vehicle was for me, he continued to focus on discussion with my husband. The dealer markups on the new vehicles is the most ridiculous thing I have ever seen. Shipping cars to Hawaii does not account for the markups this dealership is doing. It was incredibly disappointing that there was no movement for negotiation other than to offer a pre-owned vehicle. The president came by to ask how the visit was going and as soon as I expressed disappointment in the dealer markup, he dismissed the comment and moved on. Not really role modeling the customer service he brags about during commercials. During this entire process every time there was a question or some paper work that needed to be processed, the salesperson would walk away and be gone inexplicably for 10-20 minutes. There is no need for the amount of delay in the process. After getting to finance and finalizing all the paperwork, which was another hour the vehicle still wasn't ready to be driven off the lot and I had to wait another 40 min. I've purchased other vehicles both on the mainland and in Hawaii and have never had such a horrible purchasing experience. I didn't feel excited driving away with my new vehicle because of how annoyed and frustrated I was from the process. This is not what buying a car should be like. I never even received a call following up about my purchase. Other Ford dealers I have been to I have always received calls for surveys even if I didn't purchase a vehicle but just visited. I imagine I didn't receive anything from this dealer because Ford doesn't actually endorse them or their service; they certainly haven't won any awards from Ford which says a lot. Ford unfortunately just has it's hands tied with minimal options for trying to sell it's brand on an island. Now let's talk about service. Why should you make an appointment? I don't know; it certainly doesn't seem like the service center knows. When I made an appointment for an oil change I was told it would be 1 - 1 1/2 hours. An oil change that takes 30 min, is supposed to be 1 - 1 1/2 hours at Honolulu Ford. I know they have to build in some buffer time and they also do the courtesy check, but 1 1/2 is really long. I can go to the local shops and get a courtesy check and oil change in less than an hour, WITHOUT an appointment. But when I purchased my vehicle I purchased the extra coverage to have these services taken care of because they bragged about the service center and told me how much it would be better when I could just bring it in and not have to worry about it. When I arrived (15 min before my appointment) I was then told it could be more like 1 1/2 - 2 hours. So I sat for 2 hours and watched as my vehicle stayed in the same parking space. I walked away a few times so I couldn't be sure they did something when I wasn't looking so I made sure to wait 2 hours from my appointment time before actually checking on the status. After being ignored at the service counter for 5 min another person walked by and asked if I was picking up a vehicle, and I let them know I was just checking status. I followed them outside where I saw them check with the service people and come back to me telling me it would be 20-30 more minutes because they were working on it right now. This was while I was staring at my vehicle still sitting in the same parking space. So when it wasn't even in the garage yet, they were estimating a max of 30 minutes when apparently it takes 1 - 1 1/2 hours?? I pointed out that my vehicle was still in the parking lot and they looked surprised that I couldn't be fooled that 20-30 minutes was not realistic. I let them know they had 5 minutes to get my car in the garage or just give it back. They did end up getting it in in 5 minutes. 50 minutes later, it is now 3 hours after my scheduled appointment time. So I ask again and the service person is thankful for my patience but doesn't seem to understand my frustration at the length of time it is taking. He says they are busy today. What that means is they have no ability to manage the amount of vehicles they schedule for appointments as well as accept from people walking in with the amount of people they have available to work. They cannot successfully estimate times of service and have no excuse. They have no understanding of efficiency and customer service. I was then promised 10 more minutes. To my luck this fourth estimate of time was correct and I finally got my vehicle back. I was not the only one waiting and having this experience. Apparently I am just the only one that expects more from a dealer who sells itself so highly on its service and am unwilling to spend entire days wasting my time at the dealership. I ended up leaving BEFORE a customer who was also there for an oil change who came in BEFORE I did. All together, my oil change took 3 1/2 hours. There is no reason for this. More

Simply amazing! Words can't express my gratitude to the professionals at Honolulu Ford for helping me drive away with a new 2104 Mustang Coupe. Mark, Keith, Daniel an Words can't express my gratitude to the professionals at Honolulu Ford for helping me drive away with a new 2104 Mustang Coupe. Mark, Keith, Daniel and Brian made for one heck of a sales team, ensuring I received a great price, top-notch service and a car-buying experience that raises the standards of what buying a car should be like. Thanks, guys; I'll be recommending you to anyone I encounter who should need a car in the Honolulu area! More