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Honolulu Ford
Honolulu, HI
1,185 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above!
Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase.
When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program.
In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,185 reviews
March 24, 2017
Better than I thought!! It has been a long time since I purchased or even look at a car from a dealer! Sales guy was very helpful I ended buy the car, color, and model that I It has been a long time since I purchased or even look at a car from a dealer! Sales guy was very helpful I ended buy the car, color, and model that I wanted. (so happy) The only thing I don't understand is why it takes so long for me to get all my legal documents. I always thought after you buy within few days you had all of the legal documents with all of my information. Other then that I am a very Happy Customer!! Thanks, FORD More
by kenjij
Employees Worked With
Rob Brantley, Sherman Lee, Rhett Van Fossen
March 23, 2017
Excellent! This was my first ever new car buying experiences so I was definitely intimidated by the process and decided that Honolulu Ford would be my first deal This was my first ever new car buying experiences so I was definitely intimidated by the process and decided that Honolulu Ford would be my first dealership I would stop at. As I got to the lot I noticed that sales people weren't running to you as soon as you walked on the lot to try and sell you a car for a quick sale. I proceeded to walk into the office and asked for Sherman. Once he arrived back on-site I took the car I was interested in on a test drive. The first one that I took on a test drive was the base model, basically with no bells and whistle but still felt like a great ride. He allowed me to take it around the block and onto the freeway so I could feel the acceleration. Once back at the lot I decided I also wanted to check out the SE which was the next model up. I didn't think that I would get the opportunity to test drive this model because I just came back. Sherman let me know that this model had a little more power so I should test drive it. I enjoyed this model and decided that this was the one I will think about. While back in the office Sherman went over the different financing options with me and gave me a print out of what my payments would be. He showed me the different options of APR and Length of Loan. I came equipped with a car loan that I had already got approved for but Ford Financing was at a much better rate. This was on a Monday and I did not feel pressure at all the purchase the car at that point. I was able to think it over and I let him know that I would be in touch. With my awesome experience I decided that this was the car within my budget and had all of the features that I wanted. I got held up at another dealership (horrible experience) which strengthened my decision even more to proceed with Honolulu Ford. As a result I was confident that this was the car for me and I called Sherman. Once there Joe helped me by taking care of my trade in and information. He took the time and showed me every single button my car and what it does. He was patient and didn't laugh at me when I asked him a question he already answered. He was personable and friendly and I felt like I was speaking to a friend rather than a salesman. Chris talked me through my warranty, financing and signing my trade in over. He was quick but still made sure I understood everything. I felt confident that I knew what I was signing each time I had to. Over all Honolulu Ford made the entire process painless. I never felt pressured and they were patient and explained everything to me. They allowed me to go home and think it over rather than trying to get it out the door the first day I went it. I appreciated the time they took assisting me and I am so happy with my new car! More
by kaylee
Employees Worked With
Sherman Lee, Joe Della Penna, Chris Kauwe
March 21, 2017
excellent service Saturday is my catch all day,run errands ,shopping.Drop off my truck for service in the mourning by lunchtime call back service all done.Thank you Dan Saturday is my catch all day,run errands ,shopping.Drop off my truck for service in the mourning by lunchtime call back service all done.Thank you Daniel for the fast and professional service. More
by Ronald T Higashi
Employees Worked With
Daniel Eslinger
March 09, 2017
Your Service and response time is EXCELLENT We appreciate your sincerity each visit and the positive attitudes. Always with a smile and shows that they care about us. Response time is good. We appreciate your sincerity each visit and the positive attitudes. Always with a smile and shows that they care about us. Response time is good. More
by Denny123
Employees Worked With
Kyle Piercy
February 20, 2017
Professional, friendly and quick. Everyone greeted me when I arrived and let me know that Daniel would be out to assist me as soon as possible. Daniel was professional and friendly as Everyone greeted me when I arrived and let me know that Daniel would be out to assist me as soon as possible. Daniel was professional and friendly as usual. The service was quick. Thank you. More
by Ford fusion tm
Employees Worked With
Molona, Daniel Eslinger
February 10, 2017
Best Customer Service! Kyle in the Service Dept. is VERY helpful, friendly & very accommodating. My first, 6 month service for my new Ford Escape was completed within an ho Kyle in the Service Dept. is VERY helpful, friendly & very accommodating. My first, 6 month service for my new Ford Escape was completed within an hour. Very efficient! More
by cagena
Employees Worked With
Kyle Piercy
February 09, 2017
Overall Customer Service It was good experience to deal with ford, Most of the time we had a good service. Sales department is very good but service department need some impr It was good experience to deal with ford, Most of the time we had a good service. Sales department is very good but service department need some improvement. All the staff member are good and friendly. I had couple moment when I wanted assistance. Lisa Joslin was really good and so as Rhett & Jason Stewart. Danny Asao is very good when it comes to deal with the customer. More
by CNayyir
Employees Worked With
Mark Benson, Jason Stewart, Danny Asao, Valerie Lawson, Sam Bersamin, Lisa Joslin, Rhett Van Fossen
December 01, 2016
Selling in the rain Mr. Rhett Van Fossen is the constant professional. He put together a deal I should not have walked away from. After a few hours to clear my head and g Mr. Rhett Van Fossen is the constant professional. He put together a deal I should not have walked away from. After a few hours to clear my head and grab some lunch. I contacted Rhett to go over the offer he had so diligently put together. I have no complaints. My apologies for being that pain in the rear customer. The staff at Honolulu Ford has always treated me with respect, and uphold a high standard that should be the envy of most businesses. Thank you to Mark Benson for taking the time out is his busy day to say hello. To Brian, Lisa, and Helen, thank you for being the professionals that you are. More
by divemaster808
Employees Worked With
Brian Hashimoto, Lisa Joslin, Rhett Van Fossen
October 27, 2016
F-150 Lariat w/ 6" lift sold by Ben "The Doctor" Cabalo I recently purchased the White F-150 Lariat with 6in lift that was on the display ramp at the entrance gate. Absolutely love the truck! We noticed t I recently purchased the White F-150 Lariat with 6in lift that was on the display ramp at the entrance gate. Absolutely love the truck! We noticed the tow hooks/loops at the front already has rust and has caused the chrome to bubble and peel. We are a little disappointed with that; especially for a new $80k truck. But we've already emailed Ben separately regarding Ford needing to replace these. Aside from that, our family and business have been buying vehicles from Dr. Ben since the late 60's when his hairdo was fluffier. I believe we are easily in the 40's as far as amount of cars or trucks bought for family or our relatives. This doesn't include the many additional trucks purchased for industrial use for the sugar company (under my later father) or for our family construction business (by me & my wife). Dearly called Tito Ben (Uncle Ben), we never feel the need to discuss price or negotiate ever. Most of the time we talk about the car then eachother's family, then about 45 seconds on the price offer and that's it. Its done. Mark Benson also came out to greet and congratulate us for once again purchasing a truck; also mentioning he'd like to put my wife in a future commercial with the truck that was sold. If he's serious (I think he was), we are willing to help. Just let us know when. Ben is a doctor of sales because he doesn't sell the product; rather he sells trustworthiness in himself. That's why we are loyal. I knew more about the truck features than Ben did which was so funny and, thanks to him, we know a new saying..."RTFM". We buy people, not products. For my family, Ben was "bought" many years ago, before I was born. His unwavering efficiency, honesty and trustworthiness is why he will always be Tito Ben in our family. Thank you Ben and Mark for another enjoyable experience. Now get my wife on that commercial and replace our tow loops please. Aloha, The Pascuals' More
by PascualHoldings
Employees Worked With
Mark Benson, Ben Cabalo
October 20, 2016
Great information and to the point. helpful and excellent Friendly, helpful and great customer service. He recommended what would be the best for me that will not be over my budget. Especially being a single Friendly, helpful and great customer service. He recommended what would be the best for me that will not be over my budget. Especially being a single parent he took the time to look out for me. He was nice enough to pick me up on the day I went to pick up my car. Took the time to show me the features of the car. He went over and beyond his job. More
by islandgirl/chevy
Employees Worked With
Ben Cabalo
