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Honolulu Ford
Honolulu, HI
1,185 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above!
Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase.
When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program.
In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,185 reviews
July 09, 2017
Great Atmosphere Jeff did a fantastic job.helping me the right lease and price. When there's a problem and a recall with the car, the service Department were very qui Jeff did a fantastic job.helping me the right lease and price. When there's a problem and a recall with the car, the service Department were very quick fix the problem. Everyone there are both professional an courteous. I always like Ford experience. More
by mikeBatman
Employees Worked With
Jeff Salazar, Edith Kahele, Kyle Piercy, Chad Getz
July 08, 2017
Excellent service. Service Associate Chad Getz was great to work with. He took our car in early and we even got it back the same day. Last year we had the most horribl Service Associate Chad Getz was great to work with. He took our car in early and we even got it back the same day. Last year we had the most horrible 2-day experience ever at Cutter Ford in Aiea and was unsure of ever going back to a Ford dealer. Chad Getz changed all that and we will continue to take our cars to him and Honolulu Ford. More
by L. Go
Employees Worked With
Chad Getz
July 07, 2017
Professional and friendly service!! In July 2016 I purchased my Ford EDGE from Celes Alcantara. My original contact was done using the online services and although there was confusion a In July 2016 I purchased my Ford EDGE from Celes Alcantara. My original contact was done using the online services and although there was confusion at the start when I arrived, Celes was called and took care of me from the beginning to end. I was very impressed with how he handled not only the sale of the car but all the paperwork and detail. Anyways, only recently the maintenance light finally illuminated. I called and receive the most aloha "spirited" receptionists. After a few schedule checks she managed to fit me schedule my car for servicing just after the 4th of July holiday. Chad Getz, from the moment I parked my car was very personable and professional. He gave me his utmost attention and eye contact (this is very rare nowadays) and provided me a full detail of my request. What I found to be very unique and exceeded my expectation was he called me for the status and any changes before any services was made. He provided a full detail of what was to be expected and even followed through to ensure I did not have any questions. Lastly, "Aunty" Edith Kahele. What an exceptional nice lady who was very friendly and full of the aloha spirit too!! This shows how well Honolulu Ford takes care of their customers and providing the most friendly and professional services. She was very patient to wait for me to leave my office and was still happy to see me and take back to get my car. Wow!! Good Job and thanks for making me part of your Ohana! More
by wmorreira
Employees Worked With
Chad Getz, Edith Kahele, Celes Alcantara
July 05, 2017
Courteous / Efficient Always courteous and efficient! My vehicle is always done when stated! Five stars for the crew! I would definitely recommend Honolulu Ford for purchas Always courteous and efficient! My vehicle is always done when stated! Five stars for the crew! I would definitely recommend Honolulu Ford for purchase of a new vehicle! Thank you! Don N. More
by Donald N
Employees Worked With
Daniel Eslinger
July 05, 2017
Thanks Chad Chad, Service Associate, is very personable and a pleasure to work with. Got everything done as requested and completed by the time agreed upon. He ex Chad, Service Associate, is very personable and a pleasure to work with. Got everything done as requested and completed by the time agreed upon. He explained everything when I went to pick up my car. Will try to have him take care of my car from now on. More
by Happy
Employees Worked With
Chad Getz
July 04, 2017
Quality Very qualified very informative very knowledgeable about product good communication skills. Ben has excellent customer service skills. He was helpful Very qualified very informative very knowledgeable about product good communication skills. Ben has excellent customer service skills. He was helpful in so many ways. Ben used his knowledge about his product effectively. More
by Aloha spirit
Employees Worked With
Ben Cabalo
June 30, 2017
Service and customer service, EXCELLENT! Genuine and detailed oriented. Thanks to Daniel my Escape's service was quick as I anticipated having been in early enough. Thank you for taking care Genuine and detailed oriented. Thanks to Daniel my Escape's service was quick as I anticipated having been in early enough. Thank you for taking care of my Ford. Im real happy to be a Ford owner! More
by Skip
Employees Worked With
Daniel Eslinger
June 25, 2017
Appreciation for good service Service advisor Tiffany Franco is customer oriented, She explained fully well the items to be done to my car and arranged a transportation for me to Service advisor Tiffany Franco is customer oriented, She explained fully well the items to be done to my car and arranged a transportation for me to my house even though it was already 3:30pm. More
by Carlos
Employees Worked With
Farouk Guessford, Kyle Piercy, Daniel Eslinger, Tiffany Franco
June 21, 2017
TOTALLY UNPROFESSIONAL COMPANY Purchased a brand new Ford Explorer towards the end of last year. 6 months later the Engine malfunction light went on and the engine jerked, revved, s Purchased a brand new Ford Explorer towards the end of last year. 6 months later the Engine malfunction light went on and the engine jerked, revved, stalled during gear change. Took it in to the dealership. They indicated that they needed to update the "software." Why this was necessary on a new car was a mystery. Picked it back up after 5 days, drove it off the lot and drove right back on. Car did exactly the same thing. Set up appointment for 2 weeks later when part was in. Said it would take 4 hours to put in part. Returned 5 hours later and told the issues were more extensive then they thought and needed to keep the car. 1 week later picked up car and still doing the same thing. Kyle in the Service department will not return my voice messages. Left message on the Service Manager Mr. Bersamin's voice mail a number of times - no response. UNBELIEVABLE. All over me when I went to purchase it not long ago and not to be found now that a brand new Explorer has ENGINE ISSUES. DO NOT USE THIS DEALERSHIP and do not consider a Ford Explorer. I should have researched first as they are listed on line as having engine issues. Honolulu Ford is rated 2 1/2 stars on Yelp for a reason and even that rating is far too generous. Emailed the General Manager and still no response. This dealership is a disgrace to the Ford name. I have lodged an extensive complaint with the Ford Corporate office and have been given a case number to work with. With reference to Honolulu Ford's response to my review. Still no contact from Honolulu Ford although they state that they have "reached out" and issue is NOT intermittent. Take responsibility and do not try to minimalize the issue when you cannot fix the problem nor have the decency to respond. Ford Corporate office instructed me to take it to another Ford dealership. Met with the Service Manager from this dealership and they are EXCELLENT. I continue to work with the Corporate office on my complaint with Honolulu Ford. I will not step down on that. Totally unprofessional dealership. More
by mahoni01
Employees Worked With
Sam Bersamin, Kyle Piercy
June 20, 2017
Professional and Outstanding service agent. Since 2012 I have purchased 2 trucks. In the past my first truck went in for repairs and the service agent whom I had left messages for , never return Since 2012 I have purchased 2 trucks. In the past my first truck went in for repairs and the service agent whom I had left messages for , never returned my call. However, I was very pleased with the repairs done by the mechanics. I recently purchased a brand new truck and just required regular maintenance. The service agent this time, was very clear as to what was going to be done and also a timeline when it should be completed. Long story short, I just want to send my Mahalo out to Theresa for her outstanding service and great work ethics. I own a business and know how difficult it can be to find workers who can reflect great service for any business owner. Honolulu Ford should be Thankful for people like Theresa. I look forward to keeping my business and also recommending Honolulu Ford to my family and friends. Aloha! More
by Fidelcjr
Employees Worked With
Theresa Paperd
