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Honolulu Ford
Honolulu, HI
1,185 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above!
Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase.
When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program.
In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,185 reviews
March 10, 2018
First Time Ford Van Purchase -- Exceptional!!! Ben Cabalo did it all. He provided everything needed, ahead of time, anticipated everything. Who could ask for anything more? Ben is a treasure! H Ben Cabalo did it all. He provided everything needed, ahead of time, anticipated everything. Who could ask for anything more? Ben is a treasure! He was recommended by a close friend, and I understand why. He responded to all of my requirements quickly and exactly. The entire dealership was friendly and outgoing. A nice group of folks. More
by Don
Employees Worked With
Ben Cabalo, Miles Suguitan
March 08, 2018
Ben's The Best I have been a loyal customer of Ben Cabalo for twenty years now and it's all because of trust! It's no secret that in the car business there are more I have been a loyal customer of Ben Cabalo for twenty years now and it's all because of trust! It's no secret that in the car business there are more than a few unsavory types that ultimately ruin the car buying experience. Not so with Ben. I have always known him to be a man of his word, extremely professional, honest and a pleasure to do business with. And I plan to continue to do business with Ben for many years to come. More
by gkp
Employees Worked With
Ben Cabalo
March 08, 2018
Ben, awesome salesman- RJP When I bought my transit vehicle, Ben made the experience easy for me. He's very nice and understands each customer's needs so that they can get in an When I bought my transit vehicle, Ben made the experience easy for me. He's very nice and understands each customer's needs so that they can get in and get out without difficulty. I would definitely recommend Ben to anyone because you will leave the dealership with a huge smile. More
by RemigioPiano
Employees Worked With
Ben Cabalo
March 08, 2018
Customer Service I've been working in a business where customer service is paramount to keeping and growing business. Theresa Paperd, my Service Writer at Honolulu Fo I've been working in a business where customer service is paramount to keeping and growing business. Theresa Paperd, my Service Writer at Honolulu Ford exemplifies all that I am looking for in top quality, knowledgeable customer service. I am very comfortable dealing with her and know that when she calls to tell me my truck is ready it will be perfect. I highly recommend Honolulu Ford to anyone shopping for a great vehicle accompanied by the best customer service I've ever experienced with any auto company. Jim Lenhart More
by Jim Lenhart
Employees Worked With
Theresa Paperd
March 06, 2018
A very friendly staff that fixed my car on 3rd visit The personnel here are friendly. It seems like the demand for service and the inability to work on a first come first serve prioritizing system is wha The personnel here are friendly. It seems like the demand for service and the inability to work on a first come first serve prioritizing system is what took 3 visits to fix my problem. I felt like I was pushed to the back of the "line" because my service call was not considered "priority." Whereas, in my opinion it is the customers time that is of most value, not the severity of their mechanical issues. I hate to say anything negative because the friendliness of the staff was greatly appreciated. More
by JJ
Verified CustomerEmployees Worked With
Lauranne Tugade, Chad Getz
March 04, 2018
I didn't like the service they sold me a 2004 Lexus The back window don't roll down and they said that wouldn,t pay for it so I want to return the 2004 Lexus back to Honolulu ford Oscar carter The back window don't roll down and they said that wouldn,t pay for it so I want to return the 2004 Lexus back to Honolulu ford Oscar carter More
by oscarcarter21
March 03, 2018
Great help finding the truck I wanted late at night. I got off work late and arrived about a half hour before they were supposed to close... but that didn’t seem to concern anyone. Eric, Omar, Lisa and a I got off work late and arrived about a half hour before they were supposed to close... but that didn’t seem to concern anyone. Eric, Omar, Lisa and a few others stayed late, until almost an hour after closing to help seal the deal on my new truck. Each of them was friendly, helpful, kind and professional. Mario even delivered the truck to my door the next day to save me a trip. Very satisfied. Thanks Honolulu Ford team. More
by JustinF
Employees Worked With
Lisa Joslin, Eric Blazek, Omar Halum, Mario Warren
March 01, 2018
They do anything to cover themselves Our vehicle had a very dangerous recall that no one told us about, not even while we were purchasing it. We were told over a month later. Then we were Our vehicle had a very dangerous recall that no one told us about, not even while we were purchasing it. We were told over a month later. Then we were given a rental that couldn’t fit our family, and laughed off when we asked for a bigger rental. Then when our vehicle was done, NO ONE called to tell us. Our calls were ignored until the day AFTER it was done, even though it was completed the morning prior. KNOWING we couldn’t even USE the rental because it was so small. Our trade in took almost two months to be paid off, hitting our credit HARD. The deal itself wasn’t “funded” until the recall was fixed. I’m assuming because it is illegal to sell a new vehicle under open recall. Awful experience, we’ve wanted our commands about how shady this dealership is and are getting military legal involved. More
by cthemis
Employees Worked With
Chris Kauwe, Eric Blazek, Miles Suguitan
February 27, 2018
I am satisfied to the max with Honolulu Ford service. My recent visit at Honolulu Ford for the service of my 2016 Escape was wonderful. Kyle, the service manager, is always pleasant and courteous and cust My recent visit at Honolulu Ford for the service of my 2016 Escape was wonderful. Kyle, the service manager, is always pleasant and courteous and customer-friendly to work with. As in the past service, Kyle always explains the scope of the service very clear and concise - no waste of words. Kyle told me to come back when the car is ready; so, he facilitated that I can take the courtesy shuttle to take me home. And while I was in the shuttle, I observed the hospitable atmosphere while enjoying the ride to Salt Lake Blvd because of Honolulu Ford's admirable asset - Edith Kahele. She is awesome, very courteous like Kyle, very friendly like Kyle too. I experienced a good rapport with Edith and, of course, magnified the customer-oriented qualities of Honolulu Ford. Edith picked me up at Salt Lake Blvd just the time that she told me, and when I signed the release papers at the Honolulu Ford service counter I was helped by Lauranne who also creamed my day with her friendly voice and smile. Honolulu Ford is number one! More
by feviota
Employees Worked With
Edith Kahele, Lauranne Tugade, Kyle Piercy
February 27, 2018
Excellent service Great service, very friendly, & love their complimentary car wash always..they make it shine all the time!! Was surprised with the completion time of Great service, very friendly, & love their complimentary car wash always..they make it shine all the time!! Was surprised with the completion time of my vehicle. More
by MANAOIO
Employees Worked With
Kyle Piercy, Chad Getz, Charlo Cabahit
