Honolulu Ford

Good experience The individual I dealt with was Thomas. This was the best experience I’ve had at a car dealership. He was polite, not pushy, worked within my parame The individual I dealt with was Thomas. This was the best experience I’ve had at a car dealership. He was polite, not pushy, worked within my parameters More

Ben Cabalo aka The GOAT in Ford Vehicle Sales I have purchased many Fords since 1987 and the majority of those Fords from the GOAT, Ben Cabalo. He is the greatest! Efficient, fun to talk to, ver I have purchased many Fords since 1987 and the majority of those Fords from the GOAT, Ben Cabalo. He is the greatest! Efficient, fun to talk to, very good on paper work, dresses for success, and above all always doing business with a smile! When one meets and greets Ben Cabalo, you feel good right away because of his smile: that has a lot to do with everything in car sales. Every new salesperson should learn from Ben 'the GOAT' Cabalo. Honolulu Ford has been lucky to have him for over 40 years! I just bought a 2018 Escape and the purchasing experience with Ben Cabalo was just great again! See you next year Ben, when I purchase my new 2019 Ranger! On a side note, Kyle Piercy, the Service writer is the bomb: another employee at HonFord who works always with a smile! Miles Suguitan in Finance was a pleasure to work with: smiles a lot too! More

Thomas will make it happen!! Excellent customer service. Worked with us for about a week before getting our Ford F250. Professional and straight to the point attitude. Listens car Excellent customer service. Worked with us for about a week before getting our Ford F250. Professional and straight to the point attitude. Listens carefully to our wants and needs then offers exactly what we asked for. Thomas explained all of the paperwork in detail, answered any questions we had and never rushed or forced our choices or decisions. More

Great team Great experience with my purchase and Rich our sales man assisted in every way without pressuring us. He performed his job but sat back when the wife Great experience with my purchase and Rich our sales man assisted in every way without pressuring us. He performed his job but sat back when the wife and I needed alone time to discuss questions. Rich was the only sales person that acknowledged my wife and I while we were at the dealer. The management team worked well with us they were firm but fair on my trade. I have dealt with four different dealers here in oahu and by far one of the best expirances on island. There was a misunderstanding with a product but Edy immediately contacted me and made it right, that is hard to find at times since we move so often a military member. The personnel that performs the wash and detail could use a little more attention to detail as I had some small dirty sports after they washed my new truck. No worries I came home and washed it right off. Thank you Honolulu Ford for the great experience job well done. More

Wait was longer than usual I took my Fusion in for the typical oil change and servicing and to fix a recall issue. I dropped it off at 8:15am and didn't leave until 2:30pm (they I took my Fusion in for the typical oil change and servicing and to fix a recall issue. I dropped it off at 8:15am and didn't leave until 2:30pm (they said it would take 2-2.5 hours). They did offer to give me a free car wash to make up for the wait. The service was done right, but they need to work on wait times. More

Great service and I am always welcome there. Everyone treats me like family and make me comfortable being there. Kyle is a good perso and a friend.... service and I am always welcome there. Everyone treats me like family and make me comfortable being there. Kyle is a good perso and a friend.... More

Excellent service My wife and I appreciate the excellent service that was shown us by sales associate Mario and the entire staff at Honolulu Ford they gave us a g My wife and I appreciate the excellent service that was shown us by sales associate Mario and the entire staff at Honolulu Ford they gave us a great product and they said they treated us as If we were their family. More

New car purchase I wasn't in for service - I bought a new mustang. Interaction with the sales people and Richard Teruya was excellent, Very satisfied with the car. I wasn't in for service - I bought a new mustang. Interaction with the sales people and Richard Teruya was excellent, Very satisfied with the car. More

Fast service Excellent same-day service and helped check warranty on the parts and repair. Took me in despite not having an appointment. I appreciated all the help Excellent same-day service and helped check warranty on the parts and repair. Took me in despite not having an appointment. I appreciated all the help and service. More

Better then last time Well this time around I wasn't invisible there was actually an ice breaker can u image that an ice breaker who knew...I interacted with less people th Well this time around I wasn't invisible there was actually an ice breaker can u image that an ice breaker who knew...I interacted with less people this time around just the greeter which had a good attitude (ice breaker). Kyle was good. On the day that I got the car back the invisible coat that I was wearing first time around just disappear cause the people who didn't interact with me had develop ice breaker since the last time I saw them which is an improvement. More