Honolulu Ford

Will only buy from Honolulu Ford from now on!! Didn’t qualify for the rebates I was told I would so that’s why only 4 stars, not necessarily the dealership’s fault either. I told them what I wanted Didn’t qualify for the rebates I was told I would so that’s why only 4 stars, not necessarily the dealership’s fault either. I told them what I wanted and what I could afford and they made sure I got the exact truck I wanted for the payment I wanted, and at an amazing rate. We drive a Ford because we need the towing capacity so if there’s ever a question of which ford dealership to go to, I know we are now believers in Honolulu Ford. Also to add, Atea is our sales person. He’s been easy to work with and has followed up and had great communication through the whole thing. My tint bubbled within the first week and Atea has made it super easy to come get it fixed. More

Great Service! Kyle, who was referred to me by Richard, was very attentive and pleasant. I had a very bad experience prior, with Honolulu Ford. Richard and Kyle he Kyle, who was referred to me by Richard, was very attentive and pleasant. I had a very bad experience prior, with Honolulu Ford. Richard and Kyle helped to change my mind. The reception area where I signed up to get shuttled back to work, was very unattentive. I'm not sure if it was the time of day, but there were at least (2) workers behind the desk. I sat there for a good amount of time, waiting for someone to approach or acknowledge that a shuttle would drop me off at work, before I called for my own ride. I come from a very customer service oriented background. Just acknowledging a customer/person means the world to most. More

Incredible service and unforgettable experience The sales team at Honolulu Ford did a fantastic job at getting me approved and driving off in a beautiful SUV. I would recommend them to anyone and ev The sales team at Honolulu Ford did a fantastic job at getting me approved and driving off in a beautiful SUV. I would recommend them to anyone and everyone looking for a new or used car. More

I was treated like Ohana Clayton and I started our contact via online website and I let him know my intentions. He always kept in contact with me, letting me know that the tru Clayton and I started our contact via online website and I let him know my intentions. He always kept in contact with me, letting me know that the truck I was interested in was brought back and available. I told him I would be there in two days and he educated me on several options. I ended up buying a new truck because of his education and trust that he instilled in me that everything was going to be okay- I love my truck...awesome sales service I recommend Clayton for first time and people looking for that personal touch- More

Service agent After years of dissatisfaction with this dealership and high turn over of service staff; I believe things have turned around. I had the pleasure of wo After years of dissatisfaction with this dealership and high turn over of service staff; I believe things have turned around. I had the pleasure of working with Kyle whom really took care of my truck, my concerns and many questions. I can not say enough nice things about this gem at Honolulu Ford service dept. I only hope he sticks around More

AC Service I brought my car in on June 13th for an AC concern and within 24 hours I received a call that problem was diagnosed. Unfortunately, I did not have any I brought my car in on June 13th for an AC concern and within 24 hours I received a call that problem was diagnosed. Unfortunately, I did not have any contact with anyone from Honolulu Ford for about 4 days. I made several attempts to contact service writer but with no avail. The purpose of contacting Honolulu Ford was to find out how long to rent car (previous experience was about 3 weeks). I waited about three days for someone to contact me but no one returned my calls. I called the manager Sam Bersamin. I was told by Mr. Bersamin that this is normal business operations at Honolulu Ford. There are many things in play and it is it customary for this type of customer service. I expressed my frustration of not being contacted with some sort of update so I can plan with car rental and family schedules. He also let me know that since mechanics are not knowledgeable about this type of repair work, it will take much longer than usual. I asked (almost begged) him to call me back with some sort of time frame so I could at least plan. He did not. An hour later, I received call from receptionist telling me that the part was ordered. I took that information and planned for weeks without a car. For the next 14 days, I was never notified by anyone from Honolulu Ford regarding my car. I received a call the afternoon of July 5th that my car was done. I picked up the car on Friday July 6th (afternoon). I stopped on the way home to put gas and when I started car the AC would not come on. I called Honolulu Ford on Monday July 9th and got an appt for July 10th. I did not hear back from Honolulu Ford for one week so I called on July 17th. A receptionist took my call, put me on hold and came back on phone to tell me that they are still diagnosing problem and it would be another week. I informed her that I just wanted to know time frame since I am again renting a car and I am going on 5 weeks of renting a car. As of today, Honolulu Ford still has my car for the same concern and I am hoping it will be diagnosed and repaired within the next two weeks making it 6 weeks for AC repair. Honolulu Ford has had my car for 4 weeks going on 5 and I have received ONE phone call during this entire time. I am very very disappointed with every aspect of the customer service. I asked if my treatment was based on income level and I was assured that every customer is treated the same. This is even more disappointing that every customer has to beg to be informed on length of time repairs will take. As I share my story with others, they are shocked as their dealership does NOT treat them in the same manner. I share that I was assured that this is usual business at Honolulu Ford. I will never make the same mistake of purchasing a new or used vehicle from Honolulu Ford again. It is disheartening to write a review such as this. *I am not giving Mr. Bersamin and Kyle poor ratings as this is Honolulu Ford's policy they are adhering to. More

great service the dealer has transparent pricing structure no hidden fees, staffs are konwlegbal, professional and provide great service, i definitely will recommen the dealer has transparent pricing structure no hidden fees, staffs are konwlegbal, professional and provide great service, i definitely will recommend Ford honolulu to my friends and family. More

Purchase I was very impressed with the service. I will be coming back to purchase more company vehicles in the coming months and will be using Richard. I was very impressed with the service. I will be coming back to purchase more company vehicles in the coming months and will be using Richard. More

Scheduled service Received a coupon flyer in the mail and took advantage of it. Called to make the appointment. The receptionist was kind to accommodate a convenient ti Received a coupon flyer in the mail and took advantage of it. Called to make the appointment. The receptionist was kind to accommodate a convenient time for me. I waited and my truck was finished before the estimated time. The service writer (Kyle) went over the invoice. I paid and left. More

A-MAZING SERVICE! The staff was very welcoming and friendly. They told me how everything is without sugar coating it & I really appreciated that. I didn't want to finan The staff was very welcoming and friendly. They told me how everything is without sugar coating it & I really appreciated that. I didn't want to finance a car I knew nothing about, nevertheless something I couldn't afford. Eric Blazek was very sweet. Made sure that I understood everything & satisfied all my car needs. I wanted to get out of my lease, I did so & also walked away with a brand new car that I absolutely LOVE! I will definitely be back & be referring Eric to my friends/family. Thank you so much Honolulu Ford! More