Honolulu Ford

Awesome in every way! Celes and the team at Honolulu Ford were simply awesome. Very responsive, accommodating, patient, helpful and friendly. Mana Maoli (our nonprofit) was Celes and the team at Honolulu Ford were simply awesome. Very responsive, accommodating, patient, helpful and friendly. Mana Maoli (our nonprofit) was under tight timeline and limited budget to secure a truck to tow our mobile studio that serves various schools on O?ahu and Kaua?i. There is no way we would have secured a new truck fitting of our needs in time, if not for the team at Honolulu Ford. MAHALO! More

Great customer service By far the best customer service for purchasing a car I’ve had. My car broke down and vice just trying to pressure me into buying something, Rich Nich By far the best customer service for purchasing a car I’ve had. My car broke down and vice just trying to pressure me into buying something, Rich Nicholson showed me as many options as I wanted. Rich definitely worked to get me a good offer for my trade and love my new F-150. Didn’t have to haggle at all, they offered a great deal from the start. Made a stressful situation easier and he’s super personable. More

Run away This dealership has fallen apart customer service sucks and the service shop is a joke. I revived my truck and had to take it back due to ants. They a This dealership has fallen apart customer service sucks and the service shop is a joke. I revived my truck and had to take it back due to ants. They ate some of the electrical parts on the truck. I had to wait two hours to get a loner car when I was told it would be there when I showed up. More

Service Ford took care of us with speed and courtesy! Took care of our car issue so quickly. Very satisfied with the service and our advisor. Ford took care of us with speed and courtesy! Took care of our car issue so quickly. Very satisfied with the service and our advisor. More

Extended warranty service performance Sam service manager Theresa Paperd was my service writer who was following instructions from the service manager. Theresa is not at all responsible for the service ma Theresa Paperd was my service writer who was following instructions from the service manager. Theresa is not at all responsible for the service managers operation. More

Great Buying Experience! Richard Nicholson is a phenomenal salesman who truly cares for the buyer and their needs. He continually goes above and beyond, even after making the Richard Nicholson is a phenomenal salesman who truly cares for the buyer and their needs. He continually goes above and beyond, even after making the sale! He has high standards and ensures you are well taken care of. For instance, the car I purchased was not detailed well, so he had it done again. In addition, he addressed other flaws to ensure the car was was in great condition when sold, despite being used. Although not certified pre-owned, as I was initially looking for, the quality of service and information Richard Nicholson provided during the process made me feel comfortable purchasing the car I did. More

Average at best Drop off went well, pick up was a different story. Was told when I purchased my truck that my first oil change was on the house, which included a free Drop off went well, pick up was a different story. Was told when I purchased my truck that my first oil change was on the house, which included a free wash. My truck was not washed. As I drove away I realized I did not get a receipt for my oil change. Didn't have time to go back and ask for one. I did ask prior to leaving if my Sync had been updated, was told I needed to ask for that prior to service. When I got home I decided to check and see if my oil life was at least reset, which it was. Honolulu Ford is the fourth dealership I've used on Oahu. It ranks third on my list. One of the best dealership experiences I've ever had was at New City Nissan. Appointments are easy. I'm welcomed the moment I arrive. I'm offered a beverage and escorted to their lobby. My vehicle software is updated without me asking. My vehicle is always washed when returned, and I'm always given a breakdown of what they did and walk away with a receipt. This should be the standard for all dealerships. Sadly that is not the case. While not terrible, I won't be returning to Honolulu Ford for service. More

Awesome Ben gave great service. Always friendly and good deals. Would recommend him to all businesses. He made sure car was clean and serviced before handing Ben gave great service. Always friendly and good deals. Would recommend him to all businesses. He made sure car was clean and serviced before handing me my keys More

Excellent Service!! Called Thomas Kondo and he told me what my options were, explained to him my issues and he assured me that he would be able to help. I would definite Called Thomas Kondo and he told me what my options were, explained to him my issues and he assured me that he would be able to help. I would definitely be recommending Honolulu Ford to my friends and family. Miles and Thomas were able to get me into a 2018 Ford Fusion. Car is Awesome!! Mahalo to Thomas, Miles and Ford. More

Great help and very trustworthy people We were being greeted upon arrival. We received great customer service from both dealers. both dealers were trustworthy and was very helpful. they wer We were being greeted upon arrival. We received great customer service from both dealers. both dealers were trustworthy and was very helpful. they were awesom. More