Honolulu Ford

6th.time bringing my vehicle in within a 68day span of purch Just bought the vehicle 94days ago and i have been the 6 times to get it fix. I bought the extended warranty and was told I didn’t , then told my warr Just bought the vehicle 94days ago and i have been the 6 times to get it fix. I bought the extended warranty and was told I didn’t , then told my warranty my not cover the issue , multiple issues . $3,200 dollars worth of warranty. It is currently at Honolulu Ford as I was told twice I would be called to come pick up a loaner after I was told to rent my own. And sales associates at the time tells me ..” I don’t know what to say”. Miles , and Kyle . What’s next? An accident due to things not being fixed ? More

Service was great but turned off by the experience with my w Service department is excellent. But they need to expand. They have so much business. My issue with my extended warranty has changed my mind about b Service department is excellent. But they need to expand. They have so much business. My issue with my extended warranty has changed my mind about buying another ford. I was given phone numbers to call and I was on my own. Ford motor company did get the document I asked for but it didn’t resolved my issue. So far people who could help me have not been engaged in helping me. The experience is really terrible. From the customer stand point I feel no exceptional support from the dealership and the value customer loyalty means nothing. More

Disappointed - Poor follow-up I understand that circumstance are as they are, but when I'm verbally quoted 450.00, and I'm calling for a follow-up, leaving messages as well as text I understand that circumstance are as they are, but when I'm verbally quoted 450.00, and I'm calling for a follow-up, leaving messages as well as text messages with no return calls or text, and finally told the individual was out, shouldn't someone else be following up? Finally I was charged 973.00 because the individual didn't notify me of the change in the quote! For many years, I have had a total of 7 Ford vehicles, I was looking into getting another one, sadly I was so upset with this experience, I went to KIA Nimitz and traded a Ford for a KIA! I understand my initial battery died, I was stranded and ended up having to buy a battery from a gas station, sadly that battery caused the problem, that means I've had three batteries since I bought this vehicle. More

excellent service! the servcices of my 2017 ford escape rear shock replacement was excellent and quick. All was covered under warranty. i am very satisfied and the wor the servcices of my 2017 ford escape rear shock replacement was excellent and quick. All was covered under warranty. i am very satisfied and the workmanship at this location. More

New Truck Went looking for a new truck, and Isaac helped me find the one. Walked in and out in less than 2hrs with a new truck! Thanks, Preston Went looking for a new truck, and Isaac helped me find the one. Walked in and out in less than 2hrs with a new truck! Thanks, Preston More

Excellent service by Ben Cabalo Great service by Ben He is fast and efficient and friendly ! Always smiles and show us the detail on van that we brought He even waited for us whe Great service by Ben He is fast and efficient and friendly ! Always smiles and show us the detail on van that we brought He even waited for us when we were late for over an hour Would not go anywhere else for Ford except Honolulu Ford ! This is how buy car experience should be ! Will recommend Ben to all my friends and biz associates Ken Iong More

HORRIBLE EXPERIENCE Horrible experience I was sold a bad car and had it for one day as it spent the next three weeks in and out of the dealership being “fixed” for me to Horrible experience I was sold a bad car and had it for one day as it spent the next three weeks in and out of the dealership being “fixed” for me to get it back not fully fixed. They ended up just cancelling my deal and took away my loaner they gave me for having my car so LONG so I ended up leaving the dealership with nothing and having to get on a bike with all my stuff and my husbands gear and they just were okay with it all they didn’t care it was unsafe or how bad they had screwed me over. I was UNHAPPY with how the staff acted and how they treated me when I called them out on how bad the car was. The ONLY employee who treated me with respect was ERIC BLAZEK everyone else made it seem like I was an annoyance when I would call for MY UPDATES ON MY CAR. Thomas told me when I first called the car was $6000 and when I got there it was $9999. He also was rude when I finally did meet him with his sense of carelessness over giving me a crappy car. He then used the excuse that the car was NEVER TO BE SOLD TO START WITH when he took the car back off my hands. THEN WHY WAS I SOLD THE CAR AND WHY DID SO MANY STAFF MEMBERS INVOLVED ALOW ME TO GET THIS VEHICLE? I had the car ONE DAY and got s ticket for it being lowered (which I now have to fight in court) i returned it after ONE DAY because it had SEVERAL issues and they kept it two weeks called me and I picked it up and drove 20 minutes and had issues and turned around for them to keep it a week and then try to give me the car again with out everything fixed because to them it wasn’t worth their money (if that was the case why lie to me and try to get me in a car that you knew wasn’t okay and wasn’t worth the money!?) I brought a mechanic with me and when he pointed out issues he was blown off and talked to like he didn’t know what he was talking about Thomas was at this point in our opinion over us and just wanted to go on with his day instead of helping me. He also wouldn’t tell us what all the mechanic did or give us paperwork / let us speak to him. I will NEVER use this dealership again and I will tell everyone I know not to go to them either. More

Great service Great service. Didn't take that long. Paper work went by fast. Drove off in a nice clean car. It's my 5th brand new car from Honolulu ford Great service. Didn't take that long. Paper work went by fast. Drove off in a nice clean car. It's my 5th brand new car from Honolulu ford More

Technician "forgot" during a safety recall Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's da Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's database I was told 3 weeks after the work was done that the technician forgot to take a picture of the airbag vin number and I would have to come in again to get that done. I was told anytime before 5:30 PM they could get it done. I arrived about 4:30 and was turned away because there were no technicians to help me. I again asked should I just make an appointment and was reassured that no it would take no longer than 30 minutes I just have to arrive before 4. I returned a couple days later around 11:00 and the service advisor was surprised when I said I would wait for the vehicle. No more than 30 minutes right? It seemed like I caught the service advisor off guard and after an hour and a half my recall was complete. This was a frustrating interaction with Honolulu ford and I'm not sure why I keep coming back. I would much rather recommend windward ford and honestly feel safer with them working on my vehicle. More

Car repair My service rep, Kyle is terriffic! He meets me with a smile and explains all the details of the needed repair. When I made the appt to bring the car My service rep, Kyle is terriffic! He meets me with a smile and explains all the details of the needed repair. When I made the appt to bring the car in, he was accommodating to my schedule and made the drop off a quick experience. When the car was ready, he called me to pickup and arrange a time I did and met with the service manager who reviewed my invoice with me at the service payout counter. The young lady there was polite and on target. I paid my bill and then a service employee came to the counter and told me my car was at the front, waiting to drive away. More