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Honolulu Ford

Honolulu, HI

4.0
1,192 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above! Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase. When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program. In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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1370 N King St

Honolulu, HI

96817

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Showing 1,192 reviews

March 20, 2024

Fantastic service! !! Isaac is just the best. He took great care of us from beginning to end and really went above and beyond!!! More

by miansiti
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Suguitan
Mar 25, 2024 -

Honolulu Ford responded

Hello and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Isaac is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Angela Deocampo- General Manager

February 22, 2024

Very easy to work with. Got everything i was looking for amd was priced fairly More

by barkle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy botelho
Mar 01, 2024 -

Honolulu Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Angela Deocampo- General Manager

February 15, 2024

Terrible customer service. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. More

by Noelktucker
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service dept
Feb 20, 2024 -

Honolulu Ford responded

Thank you for sharing your experience with us, Noel. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, John Le- Service Manager

January 30, 2024

They screwed up at every step. Forgot temporary plates and scratched my window before I drove off. When I went back to get the window replaced, they somehow ordered the wrong windo More

by Allen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Coedy Kaneshiro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Manager (1 star), Dallas (5 star), Fey (1 star)
Feb 01, 2024 -

Honolulu Ford responded

Thank you for your feedback, Allen. Here at Honolulu Ford, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, Angela Deocampo- General Manager

Feb 03, 2024 -

Allen responded

Hello Angela thank you for your response. What is the best way for me to contact you directly, my patience is already thin trying to get a hold of people at Honolulu Ford such as with the sales manager who I have texted multiple times already just to get left on read. Please let me know. Thank you very much for your time.

January 25, 2024

Art Tsukamoto has been our salesman for more than 35 years. He is very dependable and trustworthy. If you had 6 star rating he would be 6 . More

by van
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Art Tsukamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Honolulu Ford responded

Van, thank you for your loyalty to our dealership and for taking the time to write this review. Art’s sales excellence is always consistent, and I’m glad your experience with him supports that. I aim to turn every person that visits us into a repeat customer. Sincerely, Angela Deocampo- General Manager

January 08, 2024

Professional, courteous and knowledgeable . Listen to customers and met my needs. Satisfied with auo purchase. Made sure that I got comfortable with a particular car by doing a few test drives. More

by yfonglisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RANDY BOTELHO, JOSH AND SINGH CHUN LI
Jan 10, 2024 -

Honolulu Ford responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Angela Deocampo- General Manager

Jan 10, 2024 -

yfonglisa responded

You're welcome.

January 05, 2024

My sales experience was absolutely terrible here. Only reason I bought my used truck from here was because of the extensive research I did online across the island for best deal in my price range. De More

by lutter1987
Recommend Dealer
No
Employees Worked With
Employee Not Listed
Jan 08, 2024 -

Honolulu Ford responded

Thank you for your feedback. Here at Honolulu Ford, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Angela Deocampo- General Manager

January 03, 2024

Good experience. This is the 4th car we’ve bought here and will be our first choice for future purchases. More

by travisrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coedy Kaneshiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Honolulu Ford responded

Travis, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Angela Deocampo- General Manager

December 28, 2023

Always a great experience at Honolulu Ford, Art and Tyson do a great job of communicating and getting us our fleet vehicles. More

by mike
Recommend Dealer
Yes
Employees Worked With
Art Tsukamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Honolulu Ford responded

Thank you for sharing your experience, Mike. Your words mean so much to us and they remind us of why we do what we do. I am so thankful for your continued business! Sincerely, Angela Deocampo- General Manager

December 21, 2023

We had a fantastic experience at this dealership. There was no pressure and everything was clearly explained to us. While it took a couple weeks to take delivery of the new car, due to some additio More

by gladejd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Botelho
Dec 27, 2023 -

Honolulu Ford responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Angela Deocampo- General Manager