Honolulu Ford

We bought a barely used Toyota Camry here. An excellent car at a fair price. Quick and professional service. An excellent car at a fair price. Quick and professional service. More

The employees are nice and helpful. The issue is that I purchased a used jeep from them that need the O2 sensors replaced and the shocks were leaking. When I picked up the car I was tol The issue is that I purchased a used jeep from them that need the O2 sensors replaced and the shocks were leaking. When I picked up the car I was told it was all fixed however later that day the check engine light came on and was throwing the code for the O2 sensors there were supposed to be fixed. The suspension was Fox suspension which typically runs $800-$1200 it was replaced with $155 dollar suspension. More

This is probably my 4th vehicle purchased here. Always a good positive experience. The team is professional and helpful. Isaac is top-notch and makes sure everything goes right. Thanks to everyon Always a good positive experience. The team is professional and helpful. Isaac is top-notch and makes sure everything goes right. Thanks to everyone at Honolulu Ford! More

Ordered tri-fold bed cover at time of purchase, but can't get confirmation the the order has been placed. Contacted sales rep mulitple times and parts dept, but haven't received any response. get confirmation the the order has been placed. Contacted sales rep mulitple times and parts dept, but haven't received any response. More

Fantastic service! !! Isaac is just the best. He took great care of us from beginning to end and really went above and beyond!!! !! Isaac is just the best. He took great care of us from beginning to end and really went above and beyond!!! More

Very easy to work with. Got everything i was looking for amd was priced fairly Got everything i was looking for amd was priced fairly More

Terrible customer service. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. More

They screwed up at every step. Forgot temporary plates and scratched my window before I drove off. When I went back to get the window replaced, they somehow ordered the wrong windo Forgot temporary plates and scratched my window before I drove off. When I went back to get the window replaced, they somehow ordered the wrong window. Their surface care package made my car dirtier than when I gave it to them. The first time, I sent it back and they did it again. It came back better but still a trashy detailing job. Everyone I knew who saw it thought it looked terrible. The person who referred me to Honolulu Ford (a customer for over 20 years) was embarrassed and regrets doing so. I then took it to a real detailer who did a nice ceramic coat and made it look perfect, then requested a refund/cancellation of that package. When I went to bring the car in for the window replacement again, they did the surface care that I wanted cancelled and ruined my expensive real ceramic coat. Now after talking to management, they dont want to refund the surface care nor do they want to reimburse me for the damage. They also screwed up the window trim badly when they replaced the window… and its been 3 months since I bought and they still don’t have my license plates… what a messed up system. More

Art Tsukamoto has been our salesman for more than 35 years. He is very dependable and trustworthy. If you had 6 star rating he would be 6 . years. He is very dependable and trustworthy. If you had 6 star rating he would be 6 . More

Professional, courteous and knowledgeable . Listen to customers and met my needs. Satisfied with auo purchase. Made sure that I got comfortable with a particular car by doing a few test drives. Listen to customers and met my needs. Satisfied with auo purchase. Made sure that I got comfortable with a particular car by doing a few test drives. Showed and how to use basic and common features of the car. More