Honolulu Ford

The people was very friendly and they help me find the a car that I likes. The car was very affordable and I will definitely buy a vehicle here again if I need to. car that I likes. The car was very affordable and I will definitely buy a vehicle here again if I need to. More

They did an awesome job helping me find a truck I’m very happy with my new vehicle and will enjoy it for years to come happy with my new vehicle and will enjoy it for years to come More

I am still not satisfied with the results of service to the problem encountered with the back glass issue. A couple of years ago, the back glass shattered by what appeared to be overheating from the defro the problem encountered with the back glass issue. A couple of years ago, the back glass shattered by what appeared to be overheating from the defroster. The service manager did not check to see if there was a defect with the electrical/computer system but decided that it was a problem with the glass which is not covered under warranty. Recently, the defroster has failed to function and the diagnosis was a corroded connection with the wiring in the glass, consequently, I was told that the glass needs to be replaced and again not covered under warranty. These repairs are becoming a burden to me especially since it is not the glass that is defective but the power surge from the electrical system or a defect with the computer. Please have your technicians or engineers figure out what is causing these problems. Thank you. More

I was pleasantly surprised on the great service that I received at Honolulu Ford. Big improvement! The service was done right, on time and Waran did a great job handling the service. received at Honolulu Ford. Big improvement! The service was done right, on time and Waran did a great job handling the service. More

Bad Experience Engine leak oil at 33k mile. Bought Extended warranty more than $1000 but they wont cover. What?!!! Why sell the Warranty to us if it does not do anyt Engine leak oil at 33k mile. Bought Extended warranty more than $1000 but they wont cover. What?!!! Why sell the Warranty to us if it does not do anything to protect our interest. Won't come to this dealership and buy another Ford anymore More

I have a perfect service anytime at Honolulu Ford. I really appreciate stuff and I like a new waiting space, too. I will see you next one. Thank you. really appreciate stuff and I like a new waiting space, too. I will see you next one. Thank you. More

Great customer service from beginning to end. I was disappointed when I leased my truck because of damage to my tail light which was repaired without difficulty I recently returned for an oil cha I was disappointed when I leased my truck because of damage to my tail light which was repaired without difficulty I recently returned for an oil change and ignition key replacement which went fine. I thought on the day of the service representative Mia and the shuttle drivers (male and female) were all excellent. I was a little confused when I first made the appointment with Charlo. A prior sales person had told me that I may be eligible for a free key but Charlo told me that I would have had to pay for that service. Charlo was also unfamiliar with a 10% discount that Honolulu Ford was offering for ignition keys. That caught me a little by surprise. More

Ford vs Car Shield score Ford 1 Car Shield 0 It started off a bit shakey but our Service Writer Justin went to bat for me with Car Shield and in the end along with his efforts we were able to ach It started off a bit shakey but our Service Writer Justin went to bat for me with Car Shield and in the end along with his efforts we were able to achieve 100% resolution in my favor regarding my intepretation of the policy. Kudos More

Great service My only suggestion is to have more loaner cars available. When I have to come back so they could replace the part needed there were no loaner cars, th My only suggestion is to have more loaner cars available. When I have to come back so they could replace the part needed there were no loaner cars, then I was told to go to Enterprise rent a car they have an agreement with then to offer a discount but they also had no rentals available. I then had to catch a bus to the Waipahu Enterprise as the had cars available but they had no clue about any discounts available with Ford. The rep at that location though did help us out More

Great Service Both Clay Aranita and and Eric Blazek were fantastic sales reps. They knew what they were talking about in selling my F350. I went to other dealers a Both Clay Aranita and and Eric Blazek were fantastic sales reps. They knew what they were talking about in selling my F350. I went to other dealers and the salespeople whom I dealt with did not know about their own product! I knew I could trust their opinion because they were not just trying to sell the vehicle but really trying to match me with the right vehicle for my use and enjoyment. I earned my trust right away and I will go back to them again for my next purchase. More