Honolulu Ford

The people was very friendly and they help me find the a car that I likes. The car was very affordable and I will definitely buy a vehicle here again if I need to. car that I likes. The car was very affordable and I will definitely buy a vehicle here again if I need to. More

They did an awesome job helping me find a truck I’m very happy with my new vehicle and will enjoy it for years to come happy with my new vehicle and will enjoy it for years to come More

I am still not satisfied with the results of service to the problem encountered with the back glass issue. A couple of years ago, the back glass shattered by what appeared to be overheating from the defro the problem encountered with the back glass issue. A couple of years ago, the back glass shattered by what appeared to be overheating from the defroster. The service manager did not check to see if there was a defect with the electrical/computer system but decided that it was a problem with the glass which is not covered under warranty. Recently, the defroster has failed to function and the diagnosis was a corroded connection with the wiring in the glass, consequently, I was told that the glass needs to be replaced and again not covered under warranty. These repairs are becoming a burden to me especially since it is not the glass that is defective but the power surge from the electrical system or a defect with the computer. Please have your technicians or engineers figure out what is causing these problems. Thank you. More

I was pleasantly surprised on the great service that I received at Honolulu Ford. Big improvement! The service was done right, on time and Waran did a great job handling the service. received at Honolulu Ford. Big improvement! The service was done right, on time and Waran did a great job handling the service. More

Bad Experience Engine leak oil at 33k mile. Bought Extended warranty more than $1000 but they wont cover. What?!!! Why sell the Warranty to us if it does not do anyt Engine leak oil at 33k mile. Bought Extended warranty more than $1000 but they wont cover. What?!!! Why sell the Warranty to us if it does not do anything to protect our interest. Won't come to this dealership and buy another Ford anymore More

Great customer service from beginning to end. I was disappointed when I leased my truck because of damage to my tail light which was repaired without difficulty I recently returned for an oil cha I was disappointed when I leased my truck because of damage to my tail light which was repaired without difficulty I recently returned for an oil change and ignition key replacement which went fine. I thought on the day of the service representative Mia and the shuttle drivers (male and female) were all excellent. I was a little confused when I first made the appointment with Charlo. A prior sales person had told me that I may be eligible for a free key but Charlo told me that I would have had to pay for that service. Charlo was also unfamiliar with a 10% discount that Honolulu Ford was offering for ignition keys. That caught me a little by surprise. More

Ford vs Car Shield score Ford 1 Car Shield 0 It started off a bit shakey but our Service Writer Justin went to bat for me with Car Shield and in the end along with his efforts we were able to ach It started off a bit shakey but our Service Writer Justin went to bat for me with Car Shield and in the end along with his efforts we were able to achieve 100% resolution in my favor regarding my intepretation of the policy. Kudos More

I have a perfect service anytime at Honolulu Ford. I really appreciate stuff and I like a new waiting space, too. I will see you next one. Thank you. really appreciate stuff and I like a new waiting space, too. I will see you next one. Thank you. More