Honolulu Ford

Very good service in all departments. Presently have a company car which I have serviced here all the time also. Excellent in the regard also. The vehicle purchased is a fleet vehicle for Matson Navigat company car which I have serviced here all the time also. Excellent in the regard also. The vehicle purchased is a fleet vehicle for Matson Navigation here in Honolulu. Matson could choose antoehr dealer but elects to stay with Honolulu Ford. They are doing it right. More

i have purchased vehicles from Art Tsukamoto for the past 8 years and my company for longer thanm that. He is always responsive to our needs and takes the extra time to help us out. 8 years and my company for longer thanm that. He is always responsive to our needs and takes the extra time to help us out. More

I dealt with Ben Cabalo (sales) and Kevin Nesmith (service) many times since the late 80's up until now. They know what customer care is all about and they always treat customers the same way: alwa (service) many times since the late 80's up until now. They know what customer care is all about and they always treat customers the same way: always with a smile and with a lot of respect. Ben Cabalo has worked at HonFord for almost 40 years (amazing) and his middle name is 'consistency:' friendly, knowledgeable, efficient, available at all times, and service-oriented. Ben should own shares of HonFord after working there so long! Kevin Nesmith knows dealership servicing really well and always tries to find a way to service a Ford vehicle 100%, whether it is by taking full advantage of a service contract or not. Why do these two outstanding individuals have worked so long at HonFord? Because the thing they do, they do it really well and customers go back to them over and over again....................... More

I was referred to Art Tsukamoto some time ago. When I was ready to buy...guess who I contacted...Art! I had owned a Ford van years ago and found the product to be dependable and maintenance really reasonabl ready to buy...guess who I contacted...Art! I had owned a Ford van years ago and found the product to be dependable and maintenance really reasonable. Was looking forward to own another Ford! My experience with Art was great! I found him to be professional, friendly, articulate, candid, caring and knows his product! He goes the extra mile! About several weeks after purchasing my new Escape...I had a mechanical glitch and could not get my car started. I was stuck and did not know what to do and it was a Sunday! I picked up my cell and press the number for Honolulu Ford and left a message...thinking no one will call me back. Several minutes later...I receive a call and it was Art! A voice from heaven! He asked what was my situation and where I was. And he said he will be there in a few minutes...and sure enough, he came to my rescue! He was able to resolve my dilemma and got the engine started...and I was a happy camper again! I was so thankful and so impressed with the fact that he came to my rescue even on this day off. He goes beyond and not only sold me a super Ford Escape with great terms...but he truly cares about his customers! I without hesitation will always refer Art Tsukamoto to my family, friends and co-workers...strangers too who are looking for a new Ford product! Kevin Nesmith is super and gives great customer service! Whenever I bring my car in he is always friendly and assures me that the repair will be taken care of and gives me a time as when it will be ready. And sure enough...just as he promised! Calls me when the car is ready and sends the shuttle car out to me at my work place. Really a nice guy and know that he will have the car repaired as he had promised me! Yes, will refer this dealership to my family and friends too! More

Have not received delivery of my car yet but met with Art to go over his current inventory and made the decision to order the car exactly as I wanted it. Art has been very good at communicating with me via e to go over his current inventory and made the decision to order the car exactly as I wanted it. Art has been very good at communicating with me via email and phone calls. Excellent knowledge of the car and available options. No pressure to make a decision or buy on the spot. He is someone that I trust will do the right thing for me which in the end will be the right thing for him and his dealership. Highly recommend Art! As for financing, delivery, service & repair - I don't have any experience in those areas yet to judge the dealership but am very hopeful that they are of the same quality and caliper as Art. More

Our company has been dealing with Honolulu Ford for over 18+ years and the owners prefer working with Ben Cabalo. Ben is a very trustworthy, honest salesperson. He knows how to make his customers feel #1 18+ years and the owners prefer working with Ben Cabalo. Ben is a very trustworthy, honest salesperson. He knows how to make his customers feel #1 and very VIP!! Every single time there was a need to add a new vehicle to our fleet, I just had to make one phone call and all my worries and stress of finding a vehicle is taken care of. Ben knows exactly what our needs are and what would be the best model. Having that relationship and most of "TRUST" is very important. Ben represents Honolulu Ford very well with his knowledge and professionalism. Ben is one of the major reasons why we continue to do business with Honolulu Ford. More

A friend of mine told me to watch a Honolulu Ford commercial online cause he heard we were looking for another car & said that Honolulu Ford had some special rates. Then he said if we went throug commercial online cause he heard we were looking for another car & said that Honolulu Ford had some special rates. Then he said if we went through the internet person or sales person on the commercial, we could get a better pricing than if we did a walk-in. So we did & she was great. Thanks again. Mike More

Two incidents during my 3/30/12 visit: Service Two incidents during my 3/30/12 visit: Service technician Kevin Nesmith is routinely helpful during my service appointments, and on this particular Two incidents during my 3/30/12 visit: Service technician Kevin Nesmith is routinely helpful during my service appointments, and on this particular date, he followed through with coupon-saving credits. I appreciated this very much. President Mark Benson greeted me/introduced himself in the showroom/sales area while I awaited the shuttle service departure. Very friendly and cordial, despite my relating to him that I was not presently in the market for a new, leased or used car. There was great customer contact initiated by him. More

Art is professional, efficient & honest. Commercial Plumbing trusts him and relies upon him to help us provide quality and reasonably priced trucks for our employees. He provides the added service and Plumbing trusts him and relies upon him to help us provide quality and reasonably priced trucks for our employees. He provides the added service and convenience of deliverying our new trucks to the shop, at our convenience, which does not disrupt the work day. We purchase all our utility trucks from Art Tsukamoto and wouldn't go anywhere else! More

Being my 1st experience with purchasing a work truck, Art walk me through the entire truck line-up, explaining the pros/cons of each style. Via e-mail, Art was helpful in putting together the perfect fit fo walk me through the entire truck line-up, explaining the pros/cons of each style. Via e-mail, Art was helpful in putting together the perfect fit for my occupational needs. Art kept me well informed of the vehicle "special order" status, as well as alerting me to new options just released. On delivery, Art inspected my truck with a fine tooth comb, finding micro scratches in an hard to see area, then subsequently had them professionally buffed out. Lucky to have found Art on that first day of truck shopping. More