Honolulu Ford

Barbara Russo was our first contact and was quick to get back to us, answered questions and got us squared away with Nick Westervelt. Nick was entirely the reason we purchased at Honolulu Ford. He answere back to us, answered questions and got us squared away with Nick Westervelt. Nick was entirely the reason we purchased at Honolulu Ford. He answered our questions and provided information for us to special order our 2012 Ford Fusion and for that matter came in on his day off to deliver our car and answer all the questions we had. Nick is knowledgeable, courteous, patient, and a pleasure to be around. Lee R. Gerken in Finance also did a great job of explaining the various Ford maintenance plan options. He was efficient ,yet patient, while we discussed the various plans. More

My husband and I brought our vehicle in to schedule an appointment for service. While we were there we noticed a new 2010 Lincoln MKT for sale. Nick Westervelt was so kind to help us and show us the veh appointment for service. While we were there we noticed a new 2010 Lincoln MKT for sale. Nick Westervelt was so kind to help us and show us the vehicle and let us test drive it. It was love at first drive. Nick helped us work out a price and trade amount that was excellent and worked for us. He was very helpful without being pushy or making any of the deal uncomfortable. He was very friendly as was everyone we encountered there. We also got to meet and talk to Mark Benson while waiting to get into the finance office. What a great guy. We really enjoyed meeting him. We believe Mark will turn Honolulu Ford into one of the best in Hawaii. We also had a very good experence in the finance office. Lee Gerken was the Finance Manager that helped us. Although we obtained our own financing, he was very helpful and made us feel very comfortable and didn't try to pressure us to finance with him. We highly recomend Honolulu Ford to anyone needing to purchase a vehicle or needing service. Our experence with the service department has always been excellent as well. More

The dealership where I bought my 2010 Fusion Hybrid (not Honolulu Ford) ceased Saturday service hours AFTER I bought it, so when my driver's inside door handle broke on a Friday night, I was concerned. Hon Honolulu Ford) ceased Saturday service hours AFTER I bought it, so when my driver's inside door handle broke on a Friday night, I was concerned. Honolulu Ford's service dept. was closed that night, but Ariana Braine advised me to call the service dept. first thing Saturday morning, which I did. The operator wasn't sure they could fit me in amidst the customers with existing Saturday morning appointments, but allowed that I could come in as soon as possible and talk to a service advisor. John Sollenbarger was extremely helpful and friendly, agreeing to schedule me in. He even knew how to pronounce my last name correctly, for which he gets bonus kudos. He also took a photo of some constantly shifting door trim, to forward to Ford so that we could schedule another visit to fix it (I am presently waiting to hear back on that). But my door was fixed promptly and courteously under warranty, for which I am very grateful. Mark Benson saw me waiting for my car and was also very friendly to chat with, and we discussed the importance of dealerships returning customer calls during the sales process. I also met John in Sales. Mark and John were very intent on improving the customer experience - Mark asked me to review Honolulu Ford on this website. I was extremely satisfied with this visit. More

Wayne is a very knowledgeable parts counter person and very helpful. I have and will always go to him because of the great service I receive. very helpful. I have and will always go to him because of the great service I receive. More

Donna did a great job helping me with my new Ford purchase. She was very knowledgeable and made the car buying experience fun! If you are in the market for a car, go see Donna. You'll be glad you purchase. She was very knowledgeable and made the car buying experience fun! If you are in the market for a car, go see Donna. You'll be glad you did. More

As a business owner in the auto repair industry, speed and accuracy is paramount to servicing our customer, and Wayne has exemplified this. I rarely ever leave a message on the recorder for other parts d and accuracy is paramount to servicing our customer, and Wayne has exemplified this. I rarely ever leave a message on the recorder for other parts dealer because they almost never return your call, this is not true with Wayne. My overall experience with Wayne and Honolulu Ford has been pleasant. I consider Wayne as a valuable asset in the success of my business and continue to refer him to other owners and customer seeking assistance with their Ford product. More

I've have been purchasing my cars from Honolulu Ford for over 20 years. Everytime I bought a car from this dealership, I have had a great experience with a particular salesman, Ben Cabalo of the Fleet Sales over 20 years. Everytime I bought a car from this dealership, I have had a great experience with a particular salesman, Ben Cabalo of the Fleet Sales dept. He is a very honest, approachable and knowledgeable salesman. He really spent the time to explore my car options and needs. He helped me get the car that suit me and my needs. I have recommended many of my friends to Ben Cabalo and they were very pleased with his personable, happy character. It is no wonder Ben has many awards....he is a great asset to Honolulu Ford. The Finance manager to the front desk secratary were very friendly. More

Honolulu Ford will take care of you! Flexibility and great service are two words I would use to describe this dealership. Thanks to Nick ad Arsenio for working with my bad credit. A special thanks to th great service are two words I would use to describe this dealership. Thanks to Nick ad Arsenio for working with my bad credit. A special thanks to the manager and mechanic who replaced my battery free of charge the day AFTER I drove it off the lot. A lot of people would have tried to stick me with that cost, but very honorably, they replaced it without hesitation. So if you want to deal with friendly and honorable people, go to HONOLULU FORD! More

Knowledgable and reasonable, Honolulu Ford got me in 2010 Mitsubishi Lancer and I feel like a kid on Christmas Day. Ariana was very helpful over the phone and gave me the confidence to come to the dealership Mitsubishi Lancer and I feel like a kid on Christmas Day. Ariana was very helpful over the phone and gave me the confidence to come to the dealership with ACTUALLY purchasing a car in mind. She referred me to John G, who took care of me despite any reservations I had about buying from a dealer. Within an hour or two, I was finalizing my purchase and joining the growing group of satisfied customers. Thanks Honolulu Ford, and a special thanks to Ariana and John G, keep up the great work! More

I have bought from Art before. I told him what I was looking for and when I went to Honolulu Ford everything was ready. Art went over the car with me and we took it for a test drive, went to his office, looking for and when I went to Honolulu Ford everything was ready. Art went over the car with me and we took it for a test drive, went to his office, the paper work was ready, I signed and was gone. It was so easy. More