Honolulu Ford

On the memorial day after looking for several dealerships we finally ended up at ford. They were friendly right away. Greeting customer rightth away. You didn't have to look for anyone . They were their ri we finally ended up at ford. They were friendly right away. Greeting customer rightth away. You didn't have to look for anyone . They were their right away. We then explained our frustration and wanted to trade our vehicle in and wanted something smaller. They worked with us very well and we found a vehicle we both love and felt like this wa the best dealership in Hawaii. So if you want to buy a used or new car, go to mercury and ford on king street. They will work with you, help you and are super friendly. Thank ford mercury you guys were great to us. More

The dealership and ALL of the employees we encountered were AMAZING! We had been having a VERY hard time getting into a new car due to a higher rollover! However they made it happen!!! Even if we hadn were AMAZING! We had been having a VERY hard time getting into a new car due to a higher rollover! However they made it happen!!! Even if we hadn't been able to get into a new vehicle this time around we would have definitely come back to Honolulu Ford! They treated us with SO much respect! I have never on this island felt so taken care of! We will be sending all of our friends in that direction!!! No doubt the BEST customer service on the island!!! More

Art was ver helpful in understanding my situation. He help locate a vehicle for my need as a sales person on the road. I would definetely recommend him to anyone looking for a vehicle. He is very profe help locate a vehicle for my need as a sales person on the road. I would definetely recommend him to anyone looking for a vehicle. He is very professional. More

This is our second purchase from Art, with some assistance from Roger, and we could not be happier with the level of service that we received. It was a quick and painless, unlike most car buying e assistance from Roger, and we could not be happier with the level of service that we received. It was a quick and painless, unlike most car buying experiences. We would highly recommend them! More

The experience left me speechless. ALL of the employees were curteous and friendly. I especially appreciated the time spent with the President of this dealership, Mr. Mark Benson. Many kudos to this amaz were curteous and friendly. I especially appreciated the time spent with the President of this dealership, Mr. Mark Benson. Many kudos to this amazing team of caring individuals. Good Bless America. More

Dave Schmidt and kevin Washington where just great. I always start my search for a new vehicle by using the Internet and I usually judge a dealer by their response time. Kevin returned my email request always start my search for a new vehicle by using the Internet and I usually judge a dealer by their response time. Kevin returned my email request within 30 minutes. Which is outstanding compared to another dealer that took two weeks and another took two months on previous searches. Upon arrival Kevin met me and was ready to go and very friendly he then introduced me to Dave. By the questions I was asked I could tell they wanted to really know about me and what my purpose was for buying a truck and this way they made suggestions and where not just trying to sell me anything. Dave really took the time to explain Sync to me and made all the other options/features known. I also want to mention the Internet Manager Donna Davis, she was also great. She took the time to introduce herself and made sure I was happy. She also took me around and made sure I knew where Parts and Service were for future dealings. She also demostrated on the computer where to find Ford parts and took me outside to show how some add-on's looked already installed. Lastly Mr. Mark Benson came out and introduced himself as Mark, only later did I learn he was the president of the company. He is a very personal person easy to talk with and it was a nice touch to buying a car with them. Through out the whole process he would check to see how things were going. It really gave me the feeling they care about how I feel. Thank you everyone. More

We were very pleased with out experience at Honolulu Ford. We were not subject to the high pressure sales techniques that we have experienced at some other dealers; for this I also credit our sales pers Ford. We were not subject to the high pressure sales techniques that we have experienced at some other dealers; for this I also credit our sales person, John. We went to look for a used car, which we decided not to buy. But due to the good experience, we later came back and bought another used car. As far as I can judge from Kelley's blue book or Edmunds, their used car prices are very fair, and a tough negotiation on price therefore is not needed, which adds to the good experience. More

I have never been so dissatisfied with a car dealership as a whole like I was at Honolulu Ford. First off Ariana and John Guerra were helpful but no one else was. I was lied to by the manager John Brislin. as a whole like I was at Honolulu Ford. First off Ariana and John Guerra were helpful but no one else was. I was lied to by the manager John Brislin. Originally we were told that they could only get us into a used car by Donna. Wwe told her we did not like the two she showed us and she said that was all they could get us into and we should just take one of them. Even know we didnt like them she tried to sell one of them to us. Then as we were about to leave John Brislin said he could get us into a new car, a Fiesta. We attempted to get it but they only got us approved for a manual one but my fiancee could not drive a stick. So I asked them to try to approve us on an automatic. After calling them twice they said they could not help us and we should just take the stick. I told them we were not going to buy a manual drive and mentioned we would be trying with Cutter Ford. While we were at Cutter I received a text message from Ariana saying they got us approved in a Focus with the terms I wanted which was an automatic for $250 a month. Since I was told they could do it in a new 2012 Focus automatic for $250 a month I said I would be right there to get it. Well wwhen I got there the terms changed and after going around a few times we agreed to buy the car for $292 a month. So that was the first lie. They lied saying my terms but when we got there the old "Bait and Switch" happened. So after we started to sign they gave us one mor road block, they said the car was not in stock but it would be there on the 21 of May, we were there on the 16th when they told us this. So since they said it would get there on the 21st and they would give us a loaner car we said ok and signed the contract. Well the 21st came and went and they said the 23rd, then that passed and they said the 25th. Needless to say that date came and went and I asked when would the car come? Well it was then that they told us they have no idea when it would come. so at that point I was already tired of them continually lying so I said if they could not put me in a car that weekend then I don't want the deal. They said they could not help me and said to come and get my car. I called back and spoke to the president, Mark Benson and explained what had transpired. He said he would call back in ten minutes. I told him that I wanted to go through them and please help me. When Mark called back he said, well we don't know when the car is coming in so return our rental and come get your trade-in and we wish you luck???? What kind of dealership sends away business? Needless to say I am glad they did because we went to McKenna and they did a great deal with us. They even gave me more on the trade in and also got us a lower rate. They were all very helpful and really took care of us. I will highly recommend anyone to go to McKenna for a no hassle, friendly, courtious and honest dealership. They also got us into a better model. Honolulu would only get us int an S model Focus with just the basics. Not even automatic windows in the back. McKenna however got us into an SE Focus with the SYNC system. In the end, I would run from Honolulu Ford and head straight over to McKenna Ford! More

We have been ordering parts for many years from Honolulu Ford. Our experience with the staff has always been exceptional. Our "go to" parts person is Wayne Ebesu. Ebe is very knowledgeable, professional a Ford. Our experience with the staff has always been exceptional. Our "go to" parts person is Wayne Ebesu. Ebe is very knowledgeable, professional and without a doubt will drop everything to help us. If a wrong part is received he will go out of his way to make it right. We look forward to using Ebe and the Honolulu Ford Parts Department for many years! More

I wanted a new car but was kind of dreading the experience of getting one. We went to Ford and first met Jerry Dow who was very friendly and did not put on the hard sell. We told him we didn't want experience of getting one. We went to Ford and first met Jerry Dow who was very friendly and did not put on the hard sell. We told him we didn't want to buy today but we would be back. We looked at a few cars and even drove one, we kind of had our minds made up already. The next Saturday we went back and walked around and looked at the cars for a few minutes and was never bothered by the staff. We finally went in to find somebody when Jerry came out, we asked to see one car and he got the keys and that was it. Then we decided to get the car and met John G who also helped us and was very friendly and it was a very pleasant experience. As we were waiting to sign papers Donna came by and sat down and asked us what car we were getting and we continued to chat for the next 15 minutes about Honolulu, since she had just moved here 1 month earlier. It was nice of her to entertain us as we were waiting for the final paper work to sign. I must say the whole experience was great and I would recommend Honolulu Ford which I already have to some of my co workers. Thanks Again. More