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Honolulu Ford
Honolulu, HI
1,192 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above!
Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase.
When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program.
In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,192 reviews
June 30, 2012
I have been buying new vehicles from Ben Cabalo at Honolulu Ford since the early 1970's. It only seems like yesterday that I made my first purchase with Ben. I can always count on him to make the tr Honolulu Ford since the early 1970's. It only seems like yesterday that I made my first purchase with Ben. I can always count on him to make the transactions smooth. Ben always makes each purchase easy & fun. Many Mahalo's to you Ben for all of your help throughout the years. Langer Hawaii Corporation President David N. Langer More
by Paula Blum
Employees Worked With
Ben Cabalo
June 30, 2012
Buyer Beware! I bought what appeared to be a beautiful car from Honolulu Ford. I was happy at first, thinking I got a good deal. But immediately things started going bad. First it was a one inch hole i car from Honolulu Ford. I was happy at first, thinking I got a good deal. But immediately things started going bad. First it was a one inch hole in the window tint that appeared only after I accepted the car. I feel that this was intentionally hidden by tape earlier. After complaining to the salesman he said he would get it fixed and he would call me to set an apointment on Monday. But he never called, so I had to call to make the appointment. Then, after bringing in the car on Wednesday, I waited and waited for the call to pick up my car. I had to call again and finally got it back late Friday. Next problem, after reading the car manual I find out that this car can not be started without the remote. They gave me only one remote, which means if I misplace or lose the one remote, the car is inoperable. Since this is a late model car that normally comes with two remotes, I call back again. Asking for the second remote. No luck. I escalate the problem to sales manager Mark Benson, and his response after much delay is "Sorry, my hands are tied and besides the car was priced to reflect the missing remote." So they did know that this remote was missing and that the cost to replace it is $350 to $400. Otherwise how can they say the car was priced to reflect this shortcoming? I was not informed of this earlier. I feel this is deceptive salesmanship. The car was supposed to be in excellent condition. Can not have a high cost item missing. Then to make me angier, the moonroof got stuck the first time I tried it. After several phone calls and no call back, I brought the car in to the service department and explained the situation. They said they would get it fixed and call me when it is done. I waited a few days, and since so one called to give me status I called and was told the car is at Tony Group and they haven't called yet. I called Tony Group to check on the car and was told the moonroof is in bad shape and it needs a new motor and track. It is not a simple job of just tightening a few loose screws or minor adjustments. What? This car was supposed to be in excellent shape. Again, I feel the sales people knew of this problem also and they just hid it from me. I paid $21,200 plus my xterra as trade in, so around $25,000 Honolulu Ford took in from me. Since they made a big profit on this sale, shouldn't they treat me better? There were other irritating things that happened but I'm tired of typing already. Hope this message saves someone from this aggravating situation. BUYER BEWARE!!! More
by jtsctom
Employees Worked With
Mark Benson
June 29, 2012
Very good experience. I am so happy with my new Lincoln MKX car. My sales person, Ariana Braine and the head of the dealership, Mark Benson, were very helpful and made me informed at all times, confident MKX car. My sales person, Ariana Braine and the head of the dealership, Mark Benson, were very helpful and made me informed at all times, confident that i've made the right choice, and excited about my new car. I would and will recommend this dealership to all my friends. All my questions were answered and i was easily able to make the right choice. More
by wildman6654
Employees Worked With
Mark Benson
June 26, 2012
I had made up my mind to buy my new car from this dealership after working (via e-mail) with Kevin Washington. I was specific in my requests and his communication skills are to be commended. Ariana B dealership after working (via e-mail) with Kevin Washington. I was specific in my requests and his communication skills are to be commended. Ariana Briane with whom Kevin paired upon my arrival to the dealership is a delight, she paired me up with my new vehicle. She was patient and smiled while I balked at the first two proposals. Ryan 'rode in' and rallied for me doing 'numbers magic'. At last Lee gave me two keys and a lot of paperwork and I drive now into the sunsets smiling. Mahalo to all. More
by kipcclerk
Employees Worked With
Misty Davis
June 23, 2012
Ben Cabalo's prompt and friendly followup facilitated the most remakable new car buying experience. The deal was fair, without pressure or stress and handled with the utmost professional courtesy. We can't s most remakable new car buying experience. The deal was fair, without pressure or stress and handled with the utmost professional courtesy. We can't say, "thank you", enough! Terrific job, Ben! More
by fujikamiflorist
Employees Worked With
BEN CABALO , Ben Cabalo
June 23, 2012
Ryan got me a great price at the terms I wanted. Mark went out of his way to resolve a problem I had with the detailing of the car that I was promised. went out of his way to resolve a problem I had with the detailing of the car that I was promised. More
by honoruru
Employees Worked With
Mark Benson
June 20, 2012
From the moment I walked in the door the service was amazing. Everyone was so wonderful. I had spoken to a couple of sales people over the phone prior to coming in, including Donna and Kevin. John G. amazing. Everyone was so wonderful. I had spoken to a couple of sales people over the phone prior to coming in, including Donna and Kevin. John G. helped me find the right car for me and my family and made the process painless. I was even greeted by the President, Mark Benson. When it came time for financing, Lee was wonderful. everything was explained, no question was a dumb question. I am very happy about my certified preowned car. I received awesome service, a great price including an amazing extended warranty. I would totally recommend this dealership to anyone looking for a great new or used car. They made me feel like family. More
by Makalani
Employees Worked With
Lee
June 20, 2012
Purchased 4-5 Trucks over the last 10 years thru Art. Purchased 4-5 Trucks over the last 10 years thru Art. Service is great, He takes the time needed to find me the best deal. Purchased 4-5 Trucks over the last 10 years thru Art. Service is great, He takes the time needed to find me the best deal. More
by kdcarpet
Employees Worked With
June 19, 2012
Just bought a 2012 Raptor @ a much better price then Windward Ford was whiling to give me. The whole team was very helpful, gave me a fare deal, and held up to their promises. Thanks HNL Ford Windward Ford was whiling to give me. The whole team was very helpful, gave me a fare deal, and held up to their promises. Thanks HNL Ford More
by chadilac1983
Employees Worked With
Ariana Braine
June 12, 2012
Have purchased all our company and personal vehicles from Art Tsukamoto for decades. We trust his knowledge and expertise in getting us the right vehicle at a very good price.We have bought every vehicle Art Art Tsukamoto for decades. We trust his knowledge and expertise in getting us the right vehicle at a very good price.We have bought every vehicle Art has quoted us and will continue to do so in the future. More
by Warren13
Employees Worked With
