Honolulu Ford

Shawn called and e-mailed me back right away and was so friendly and professional. He never pressured me and was knowledgeable and able to answer all my questions. He was so patient, kind and friendly!! friendly and professional. He never pressured me and was knowledgeable and able to answer all my questions. He was so patient, kind and friendly!! He worked very hard to get us into the vehicle we wanted within our budget. Our whole experience at Honolulu Ford was wonderful and Shawn is one of the best car salesman I have ever worked with, he is genuinely kind and sincere, not just looking for a sale! I really appreciate that! I would highly recommend Honolulu Ford and Shawn Aiona!! More

I originally went in to check out the new Escape and wound up purchasing an Explorer. After initially looking at a XLT and negotiating down to the paperwork, I wasn’t 100% happy with the Explorer. Honol wound up purchasing an Explorer. After initially looking at a XLT and negotiating down to the paperwork, I wasn’t 100% happy with the Explorer. Honolulu Ford went above and beyond helping me settle into a Limited Explorer which I am still excited about. They didn’t have to help, and had no obligation to, but they did. One thing that I could (and should) have negatiated a better price. I know this was my fault, and not so much the dealer’s. The reason I only rated “okay” for price is Honolulu Ford (like all Hawaiian dealers) tacks on a substantial “Hawaii Fee” to the price, which make it tough to negotiate a good price and sometimes makes financing difficult (by having to explain why the vehicle is over MSRP). Still, I was very impressed at the lengths they went to satisfy me. Thanks! More

Buying an auto is a huge investment for anyone and it is our opinion that the experience should be pleasant as possible...even if the deal is not consummated. This being said, every aspect of our recent pu our opinion that the experience should be pleasant as possible...even if the deal is not consummated. This being said, every aspect of our recent purchase was pleasant...from Mark Benson, the President greeting us at the door and locating a sales person for us...to John Chilton, our sales person who never gave up on us on our many visits...to Lee Gerken, the finance person who took our money...they all showed us they wanted our business and were willing to do everything to earn it. It was this team led by Mark Benson at Honolulu Ford Lincoln that made my wife's decision easy...the Lincoln Navigator over the Cadillac Escalade. Just no comparison! More

Working with Jason was a breeze! Understood what my needs were, and what my budget was like. Hailing from the Motor City and being around cars all my life, I know when to walk away when I know I'm not needs were, and what my budget was like. Hailing from the Motor City and being around cars all my life, I know when to walk away when I know I'm not getting a good deal. Jason understood I had A Plan paperwork and a car already in mind, he went to work right away to look for the car, and when he found out that the car was still in transit, suggested another vehicle on the lot that had a few more bells and whistles on it yet cost less. When I returned the following day to make a deal, again he made it effortless. Because it was an A Plan sale, there was no haggling involved. He made the credit process easy and was even able to find me a better financing deal than what I had been approved for on my own. In times past I have spent close to 6 hours at a dealership making a deal. All told, thanks to Jason's expertise, I was there only 2 hours and at the end of it, I drove off in my brand new 2012 Ford Fiesta SE! More

From start to finish Jason Stewart was Professional, gracious, friendly and treat me with the outmost respect. He went above and beyond, and being that my husband wasn't able to come with me they sent s gracious, friendly and treat me with the outmost respect. He went above and beyond, and being that my husband wasn't able to come with me they sent someone to the hospital to get his signature, and I'm forever Greatful for taking that extra step. I would also like to comment on Lee Gerken, like Jason he was all those amazing qualities as well, nd he spoke to me at my level and understanding, usally my husband take care of the car buying, and I just drive it, so I'm a very satified, and Greatful customer to have come to Honolulu Ford for this car buying experience. Thank you very much a PROUD owner of my 2012 Ford Focus. More

Went into Honolulu Ford today with no expectations, was greated with such good customer service from the time we got out of our vehicle, till we meet up with our sales associate Ariana, she provided such a greated with such good customer service from the time we got out of our vehicle, till we meet up with our sales associate Ariana, she provided such awsome customer service, she didn't try sell up anything but listen to our needs and questions. While walking the lot she answered all of our concerns and questions while looking as some vehicals. While waiting for paper work to be finalize meet the president of Honlulu Ford, just started talking stories and making sure that we find everything and making sure that customer service is the top of their list, didn't find out he was the president until our sales associate mentioned that to us.... I would want to thank Ariana and Mark for making us part of the Honolulu Ford family... We will be back on our next purchase... If your looking for a new or used vehicle u would recommend u go and see the gang at Honolulu Ford.... Much Mahalo.... More

Mr. Howard Villa is a wonderful sales person. He handled everything in very professional manner and very respectfully. He never pressurize us to make a decision that we may not want to take just said his vi everything in very professional manner and very respectfully. He never pressurize us to make a decision that we may not want to take just said his views and available options for us. It may be more effective strategy when it comes to deals like this which puts huge financial risks on customers. More

Art provided an awesome no haggling truck buying experience. We asked for certain truck features and he definitely delivered. Art provided nothing less than professional service! experience. We asked for certain truck features and he definitely delivered. Art provided nothing less than professional service! More

Special "Thanks!" to Brandon Allen of Service management and Mark Benson, President. As a Navy Reservist on Annual Training (AT) using a rental car, I misjudged a turn in a parking lot and broke management and Mark Benson, President. As a Navy Reservist on Annual Training (AT) using a rental car, I misjudged a turn in a parking lot and broke a tail-light. When I brought the Ford rental to Honolulu Ford Lincoln, I thought it might take all day, but the SERVICE WAS COMPLETE AND PERFECT WITHIN 30 MINUTES(!). My experience with Brandon Allen, the leadership of Mark Benson and all the Service Department was the best possible: I recommend them for anyone!! They successfully went above and beyond to bring value and quality to the customer (me!) JamesPM More

Wanted to share how pleased we were with our purchase from Honolulu Ford. The customer service we received was fabulous. The response and attention to detail clearly makes your team far superior to our from Honolulu Ford. The customer service we received was fabulous. The response and attention to detail clearly makes your team far superior to our last dealer. I highly recommend Honolulu Ford as a great place to purchase your next vehicle from. More