Honolulu Ford

"Respect" is the best word to describe how I was treated, and it is NOT common. But this dealer and its employees were great to work with, patient, and knowledgeable. My salesperson (Don) was was treated, and it is NOT common. But this dealer and its employees were great to work with, patient, and knowledgeable. My salesperson (Don) was knowledgeable, totally dedicated to my purchase, and diligent. His manager, Donna, was attentive, friendly, and helpful as can be. The financing guy, Jason, was really a pleasure, and frankly the opposite of every other finance guy I ever dealt with anywhere. And that number is high. I would go on if I thought I could add any more information or suggest any improvements, but I have to say I was completely happy with the entire experience and that's all anyone should need to know! More

Absolutely Wonderful Service! The Staff was knowledgeable about their product, especially their new Hybrid the C-Max, we are so happy with our new vehicle and with the best experience we have ever had at any about their product, especially their new Hybrid the C-Max, we are so happy with our new vehicle and with the best experience we have ever had at any dealership. More

Great personality, presented a professional yet friendly and caring interest in both mine and my wife's opinions and listened to our situation and goals. Great outlook on helping others and the community. and caring interest in both mine and my wife's opinions and listened to our situation and goals. Great outlook on helping others and the community. More

Very friendly and not pushy at all. Would have liked to see them finish out the sale a little better, got a little impatient towards the end. see them finish out the sale a little better, got a little impatient towards the end. More

My wife and I had our belongings stolen including our one and only car key today. We were having a terrible time with a tow truck and insurance company,that It was only inevitable that we would have just as and only car key today. We were having a terrible time with a tow truck and insurance company,that It was only inevitable that we would have just as many problems getting a new car key... I spoke to Chaz "service manager" on the phone and explaned the whole story to him. He said to bring in the car and we will get you set up as fast as we can. When we FINALLY arrived to the dealership, we squeezed out of the tow truck wearing only our bathing suit's since all our clothing was stolen on the beach. Chaz stayed 45 min after his shift was over just to take care of us... He stated that not only will the service dept take care of the key, but would also give us a SECOND key, both free of charge. Over a $500 value. Chaz and the service dept were the most polite, professional, and caring group of people. He continued to call us part of the "Ford family". For that, my wife and I are truly grateful. Sincerly The Webb's More

The usual you expect from a car dealer, they are trying as hard as they can to get as much $$ as possible for a vehicle. I'm familiar with all the games and to tell the truth, it gets pretty old. Like ta as hard as they can to get as much $$ as possible for a vehicle. I'm familiar with all the games and to tell the truth, it gets pretty old. Like taking you paperwork for a trade-in and holding it until you almost forget that they have it. Why not return it when your done with it! I was looking to buy a 2011 vehicle that was still on the lot but lets face it, its looked at as a 2-yr old used vehicle since the 2013's are now arriving. Yet they didnt want to deal telling me that this is the best offer they can do yet the offer is the MSRP... cut me some slack I'm not that dumb. If I was to drive that vehicle off the lot for the price they were asking and go to another dealer they as if I was looking to trade it in, I would lose a full 1/3 of the price I just paid for it simply because its a 2-yr old used vehicle even though it was purchased new 15 minutes ago. I would say that vehicle was not holding it value very well. More

Purchased a new vehicle with the help of Danny Asau, Nick Westervelt, and Lee Gerken. Danny has always been so helpful. He goes over and beyond to give you great service and is the reason why we choose Ho Westervelt, and Lee Gerken. Danny has always been so helpful. He goes over and beyond to give you great service and is the reason why we choose Honolulu Ford. Nick also was very informative about the vehicle and we didn't get that typical sale person pitch, uncomfortable feeling at all and Lee Gerken (Finance guy) awesome! The overall experience was outstanding. Thank you all for your help and we will definitely return when the time comes for a new car. More

Jerry and Shawn were both very helpful and very efficient. They found a vehicle that works well for us, at a price that we can afford. They completed all of the loan paperwork and there were no s efficient. They found a vehicle that works well for us, at a price that we can afford. They completed all of the loan paperwork and there were no snags or last-minute problems. We will definitely return to this dealership when it's time to buy our next vehicle. More

I am a very satisfied customer. HONOLULU FORD is the best dealer I ever went so far!!! I would recommend this dealer to everyone! I would like to particularly say thank you so much to MR. DANNY ASAO who was dealer I ever went so far!!! I would recommend this dealer to everyone! I would like to particularly say thank you so much to MR. DANNY ASAO who was very nice, very helpful, very professional and most of all, he gave me the car I always dreamed of to have. It was such an easy deal!!!! Delivery of my new car was so fast!!! All the employees were very friendly and the President was so nice!!! He personally thanked me for buying a new car from them which I never see from any other dealer I dealt with before. It was such an awesome experienced!!! Keep up the good works!!!! I would rate this dealer over 100% and the best dealer!!! HONOLULU FORD, you are the BOMB!!!! continue your excellent service!! More

Mark benson is the by far the most disrespectful person I have met here on the island. The way he is fake to the locals is so ridiculous. He was phony and had no clue how to treat the locales. He needs to have met here on the island. The way he is fake to the locals is so ridiculous. He was phony and had no clue how to treat the locales. He needs to move back to the mainland. He tried to to sell me one of those so called piece of junk used cars. I really hope that the real owner of that dealership finds someone else to run that dealership. What a disgrace. Tom Griffen was a much better President of HONO ford and wish to see a change soon. I would never recommend this store. It is a rip off and fake people. More