Honolulu Ford

I had to return to Honolulu Ford regarding a sales issue. Everyone I encountered at the dealership (Mark, Chaz, Gary, Shawn, Tracey & Chip) worked very hard to resolve my issue quickly and make it a pleasan Everyone I encountered at the dealership (Mark, Chaz, Gary, Shawn, Tracey & Chip) worked very hard to resolve my issue quickly and make it a pleasant experience at every turn. They exceeded my expectations for customer service and quality, and Honolulu Ford will be my 1st stop the next time I'm in the market for a vehicle! More

After a less than stellar experience at Cutter Ford I decided to take my business to Honolulu Ford. I was new on island and without transportation. I called and was greeted on the phone by Sales PROFESS decided to take my business to Honolulu Ford. I was new on island and without transportation. I called and was greeted on the phone by Sales PROFESSIONAL Don Minnis. I explained my situation to Don and he made arrangements to get me to the dealership. Sounds pretty normal because most dealerships have shuttle service, but this was after 7 pm and the shuttle service was closed for the day. Don drove to pick me up at my home himself! He was very friendly and professional the whole way to the dealership. I was in the market for basic point A to point B transportation so I was looking for a entry level fiesta. When I told Don I have X-plan pricing he welcomed that and even suggested I look at a Focus. I explained that a Focus was probably more than I wanted to spend for a 3rd vehicle. Don looked into my x-plan price and with rebates and incentives I was able to buy my brand new 2013 Ford Focus SE for less than I would have spent on a Fiesta with fewer options. I got a roomier vehicle with many many more standard features that I would have ever hoped for at this price point and I did it UNDER my budgeted amount! When we got to the sales desk the sales manager on duty Mickey Vierra found another $500 rebate I was eligible for. I was also greeted by the President of Honolulu Ford Mr.Mark Benson while I was working my deal. He was very friendly and accommodating. From start to finish my transaction on Honolulu Ford was BY FAR THE BEST AUTO BUYING EXPERIENCE I HAVE EVER HAD. I have purchased 5 Fords and at least 5 other brand vehicles in my lifetime, and I have never been treated as professionally as I was on January 2nd at Honolulu Ford. I would recommend Honolulu Ford to any and everyone I know if they are in the market for a vehicle! More

Reading all the other reviews, there is one word to describe the success of the people at Honolulu Ford: Service-true customer service. Within a few hours (because of the time I wrote) Donna the intern describe the success of the people at Honolulu Ford: Service-true customer service. Within a few hours (because of the time I wrote) Donna the internet sales manager was on the phone with me, I also spoke with Brian about my parts request. I was very impressed with their concern for my demands, even on Christmas Eve. We all know there are other places to buy a car, but if you want a plesant overall experience, and great customer service, your only stop should be Honolulu Ford! More

In my negotiations with Honolulu Ford, I received superior customer service and such a pleasant buying experience. From the first day of walking in to just "check out" a vehicle to the day I receive superior customer service and such a pleasant buying experience. From the first day of walking in to just "check out" a vehicle to the day I received the keys and drove off, I was greeted with professional service and a no B.S. deal. Howard Villa really made an impact with the buying experience and I never felt pressured to make the purchase. Everything was at my pace and at the price I was expecting. Howard was available to answer any questions and was a pleasure to work with. The financing process with David Stagner was quick and easy. I also had the pleasure of dealing with Mark Benson and he is certainly a respectable professional. I enjoyed the fact that this purchase was less about business to him and more about building a friendship. More

Donna Davis was excellent. Buying a car on the Internet was easy. We got a great price and no hassles. She was extremely professional and knowledgeable. I will definitely request her again on my next car. was easy. We got a great price and no hassles. She was extremely professional and knowledgeable. I will definitely request her again on my next car. Thanks for a great experience and deal. More

We were very pleased with the customer service and friendly staff of Honolulu Ford. They worked with us to get the best financing possible, and to get within are budget. They where able to help use in friendly staff of Honolulu Ford. They worked with us to get the best financing possible, and to get within are budget. They where able to help use in a timely manner and the buying experience was quick as possible. Are sale's person was Danny Asao, and he was beyond what we expected with his costumer service. After purchasing are vehicle, we felt that we got a very fair price. The highest praise we can give them is that we will shop again with Honolulu Ford. More

Every employee was helpful with answering question's and getting us the information we requested, also going above and beyond to find us the vehicle we wanted in a color we would be happy with. Linda for b getting us the information we requested, also going above and beyond to find us the vehicle we wanted in a color we would be happy with. Linda for being a new employee was not afraid to ask questions of her fellow coworker's who in turn were not afraid to answer them. Ensuring we had a great car buying experience. More

"Respect" is the best word to describe how I was treated, and it is NOT common. But this dealer and its employees were great to work with, patient, and knowledgeable. My salesperson (Don) was was treated, and it is NOT common. But this dealer and its employees were great to work with, patient, and knowledgeable. My salesperson (Don) was knowledgeable, totally dedicated to my purchase, and diligent. His manager, Donna, was attentive, friendly, and helpful as can be. The financing guy, Jason, was really a pleasure, and frankly the opposite of every other finance guy I ever dealt with anywhere. And that number is high. I would go on if I thought I could add any more information or suggest any improvements, but I have to say I was completely happy with the entire experience and that's all anyone should need to know! More

Absolutely Wonderful Service! The Staff was knowledgeable about their product, especially their new Hybrid the C-Max, we are so happy with our new vehicle and with the best experience we have ever had at any about their product, especially their new Hybrid the C-Max, we are so happy with our new vehicle and with the best experience we have ever had at any dealership. More

Great personality, presented a professional yet friendly and caring interest in both mine and my wife's opinions and listened to our situation and goals. Great outlook on helping others and the community. and caring interest in both mine and my wife's opinions and listened to our situation and goals. Great outlook on helping others and the community. More