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Honolulu Ford

Honolulu, HI

4.1
1,190 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above! Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase. When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program. In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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1370 N King St

Honolulu, HI

96817

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Showing 1,190 reviews

December 29, 2024

thank you Isaac Magofna for helping us purchasing a new for maverick lariat mahalo for your generousity! More

by randolf.judel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Honolulu Ford responded

We're delighted to hear that Isaac made your experience at Honolulu Ford a positive one! Thank you for choosing us, and enjoy your new Maverick Lariat. Mahalo!

December 21, 2024

Waiting for parts, no mechanical transmission person, four times to repair air conditioner, radio no repair no antenna wire More

by hanshabegger
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fay excelled
Dec 22, 2024 -

Honolulu Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please contact Francis Christopher Jackson at 808-532-1777 and we will do our best to make this better. We hope to hear from you soon.

November 27, 2024

Great overall experience. I highly recommend the Honolulu Ford . Friendly and professional staff and very knowledgeable More

by Constantin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stuart Alsup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justen Chilcoat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameson Delanoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lemcool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chun Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Honolulu Ford responded

That's fantastic! We're glad to hear you had a positive experience at Honolulu Ford. We hope you enjoy your new vehicle and continue to have great experiences with them.

November 24, 2024

Great experience with Dennis and Josh in sales. Victor in finance was awesome and it’s good to know that if my Mach E ever needs servicing, Chad in service will handle my needs. Looking for a new F More

by pinkyyoshimoto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Rego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Yoshimoto
Nov 25, 2024 -

Honolulu Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 20, 2024

I had a great experience with Honolulu Ford. I live on the Big Island and did my deal over the phone. My salesperson, Isaac M., was fantastic. I was able to get the deal I wanted, and I felt I w More

by just_steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Honolulu Ford responded

Thank you for sharing your experience with Honolulu Ford! We're delighted to hear that Isaac M. provided fantastic service and made the process smooth, even from the Big Island. We look forward to assisting you again in the future!

November 01, 2024

coedy at Honolulu ford was my sales person and did a great job of putting my deal together for me. Coedy got me the truck I wanted at the price I wanted to pay. More

by jandjcoburn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coedy Kaneshiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chun Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Honolulu Ford responded

We're delighted to hear that Coedy provided you with a great experience at Honolulu Ford! Enjoy your new truck, and thank you for choosing us!

September 19, 2024

Great vehicle, poor customer service. Lack of communication, misinformation. I purchased another vehicle from another dealership at the same time. Honolulu Ford has a lot to improve More

by aloha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Sep 20, 2024 -

Honolulu Ford responded

We regret to hear about your experience with our customer service. Clear communication is crucial, and it's disappointing to know we fell short. We appreciate your feedback and would like the opportunity to address any concerns you have directly. Please feel free to reach out at your convenience. Thank you, Mark Sherlock - General Sales Manager.

Sep 21, 2024 -

aloha responded

Hi Mark, I had a few issues from my special order that still not clear. Aside from that, I picked up my truck on Jun 1st. I received my license plate only on Sept 3rd and the Registration is due in April 2025, how could this be? I called and spoke with a few people and I was just left hanging in there. Someone told me to got back and talk to the finance guy but the truck is paid off. Feel free to call me (808) 520-5697 Mahalo

Sep 26, 2024 -

aloha responded

Mark, is this ending here or will someone contact me to address?

July 22, 2024

Coedy at honolulu dealershop was the best. Good service, quick, helpful, recommend 100%. Thank you. More

by jaeung.yoon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Coedy Kaneshiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Honolulu Ford responded

Thanks for the positive feedback regarding your last visit! We are happy that Coedy was able to help with quick and helpful service. See you next time!

July 05, 2024

Bad servivce no communication first they lose both keys then to get spare key take for ever i had to bug them More

by takeuchiscot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall Botelho
Jul 05, 2024 -

Honolulu Ford responded

We apologize for the inconvenience and lack of communication you experienced. We regret that it took so long to get a spare key for you. Please reach out if there are any other issues or concerns you'd like to discuss further. Thank you, Angela Wong - General Manager - awong@lithia.com

June 20, 2024

I bought a used Toyota Tacoma truck 2018. And Isaac was very helpful even though I told him I wasn't sure about my credit and he said, not to worry he'll help me to get me the truck. The rest More

by romplemwalu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Honolulu Ford responded

We're delighted to hear that Isaac and the team at Honolulu Ford were able to assist you with your purchase. Enjoy your Toyota Tacoma and we'll see you next time!

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