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Honolulu Ford

Honolulu, HI

4.1
1,186 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above! Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase. When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program. In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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1370 N King St

Honolulu, HI

96817

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Showing 1,186 reviews

November 20, 2024

I had a great experience with Honolulu Ford. I live on the Big Island and did my deal over the phone. My salesperson, Isaac M., was fantastic. I was able to get the deal I wanted, and I felt I w More

by just_steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Honolulu Ford responded

Thank you for sharing your experience with Honolulu Ford! We're delighted to hear that Isaac M. provided fantastic service and made the process smooth, even from the Big Island. We look forward to assisting you again in the future!

November 01, 2024

coedy at Honolulu ford was my sales person and did a great job of putting my deal together for me. Coedy got me the truck I wanted at the price I wanted to pay. More

by jandjcoburn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coedy Kaneshiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chun Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Honolulu Ford responded

We're delighted to hear that Coedy provided you with a great experience at Honolulu Ford! Enjoy your new truck, and thank you for choosing us!

September 19, 2024

Great vehicle, poor customer service. Lack of communication, misinformation. I purchased another vehicle from another dealership at the same time. Honolulu Ford has a lot to improve More

by aloha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Sep 20, 2024 -

Honolulu Ford responded

We regret to hear about your experience with our customer service. Clear communication is crucial, and it's disappointing to know we fell short. We appreciate your feedback and would like the opportunity to address any concerns you have directly. Please feel free to reach out at your convenience. Thank you, Mark Sherlock - General Sales Manager.

Sep 21, 2024 -

aloha responded

Hi Mark, I had a few issues from my special order that still not clear. Aside from that, I picked up my truck on Jun 1st. I received my license plate only on Sept 3rd and the Registration is due in April 2025, how could this be? I called and spoke with a few people and I was just left hanging in there. Someone told me to got back and talk to the finance guy but the truck is paid off. Feel free to call me (808) 520-5697 Mahalo

Sep 26, 2024 -

aloha responded

Mark, is this ending here or will someone contact me to address?

July 22, 2024

Coedy at honolulu dealershop was the best. Good service, quick, helpful, recommend 100%. Thank you. More

by jaeung.yoon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Coedy Kaneshiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Honolulu Ford responded

Thanks for the positive feedback regarding your last visit! We are happy that Coedy was able to help with quick and helpful service. See you next time!

July 05, 2024

Bad servivce no communication first they lose both keys then to get spare key take for ever i had to bug them More

by takeuchiscot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall Botelho
Jul 05, 2024 -

Honolulu Ford responded

We apologize for the inconvenience and lack of communication you experienced. We regret that it took so long to get a spare key for you. Please reach out if there are any other issues or concerns you'd like to discuss further. Thank you, Angela Wong - General Manager - awong@lithia.com

June 20, 2024

I bought a used Toyota Tacoma truck 2018. And Isaac was very helpful even though I told him I wasn't sure about my credit and he said, not to worry he'll help me to get me the truck. The rest More

by romplemwalu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Honolulu Ford responded

We're delighted to hear that Isaac and the team at Honolulu Ford were able to assist you with your purchase. Enjoy your Toyota Tacoma and we'll see you next time!

June 14, 2024

First salesman’s spent the entire time on the phone, the second could’ve cared less. More

by Dyanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Miguel Mendias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Magofna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark, Miles Suguitan
May 31, 2024

I needed a truck but I recently filed bankruptcy and suffered losing my last truck to a bank repossession in May 2023 but Thank God, only one year later, I now own a great 2020 Ford Ranger! Isaac Magof More

by Dkkanamu808
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Magofna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor in Finance dept.
Jun 03, 2024 -

Honolulu Ford responded

Thank you for sharing your experience! It's awesome that Isaac and the team at Honolulu Ford could help you secure a 2020 Ford Ranger! Your recommendation means a lot, and we appreciate your support. Come see us again soon. Mahalo!

May 30, 2024

Salesman Randy was awesomely helpful with our purchased. He explained every details before we even finalized the paper works. He also went out of his way to help us unload our belongings from the trade in c More

by esmeraldaque
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Botelho
Jun 03, 2024 -

Honolulu Ford responded

Thank you for sharing your experience, Esmeralda! It's great that Randy provided such helpful and thorough service at Honolulu Ford. Enjoy your new car, and we appreciate the support! See you again soon!

April 28, 2024

I just purchased a truck from Honolulu Ford today and had a fantastic "Ekahi" experience! The team went above and beyond to ensure a smooth and seamless process. From start to finish, they were professio More

by JPG Hawaii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coedy Kaneshiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark, Victor, Angela Wong
May 02, 2024 -

Honolulu Ford responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know Angela, Cody, Mark, Victor and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Angela Deocampo- General Manager

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