Honolulu Buick GMC

service very bad on oct 3, 2015 i went to this dealer, was very interested in purchasing a new Cadillac ATS, upon arrival i started to walk around the lot looking fo on oct 3, 2015 i went to this dealer, was very interested in purchasing a new Cadillac ATS, upon arrival i started to walk around the lot looking for my dream new car, one i noticed that all the vehicles were very dirty , some where open and some locked, walked around the lot for at least 30 minutes, with never being approached by anyone. A lady that worked there walked right pass me not even saying a single word. So i walked into the showroom and seen a guy sitting at a desk, walked pass and he never said a word, so i told myself im out of here, guess they dont want to sell any vehicles. When i walked out and on my way to my vehicle the guy that was in the showroom came after me asking if he could help me, i said no thanks, i guess i will go some place else and different make/model. Very bad customer service. I really was ready to buy a ATS, but got so turned off, sure didnt expect that from a CADILLAC DEALERSHIP... More

Started out bad but after working with Kevin S. All good! Thank God for Kevin Smith - Great Professional Manager! It's about time this dealership got a good Manager! I think the dealership will do much Thank God for Kevin Smith - Great Professional Manager! It's about time this dealership got a good Manager! I think the dealership will do much better now that Kevin is managing! Much Mahalos, Marten Speckin More

Very helpful, got me into the car I wanted. Will be returning for maintenance on my car , was the beginning of a new customer relationship. happy to be a part of the family. Thank you. Will be returning for maintenance on my car , was the beginning of a new customer relationship. happy to be a part of the family. Thank you. More

Efficient & friendly. I have a problem with a sound in my steering column. I asked about this when I had my car serviced. I was informed that GMC is aware of the problem, I have a problem with a sound in my steering column. I asked about this when I had my car serviced. I was informed that GMC is aware of the problem, but has been unable to provide a solution. I was told by the service provider at Honolulu Buick GMC Cadillac that they will get back to me about the problem when GMC notifies them of the solution. I was also informed that I will have no problem with steering and it is perfectly all right to continue to drive with this sound. I'm hoping that a solution will be found soon. More

Quick response to weekend on-line inquiry Really satisfied that dealer kept working on getting a deal arranged days after my visit to the showroom and with good sales representative's assistan Really satisfied that dealer kept working on getting a deal arranged days after my visit to the showroom and with good sales representative's assistance. More

Maintenance made easy Service advisor Stan is great! From working with him on previous engine issues, I know he is very trustworthy. So when he recommended new tires and Service advisor Stan is great! From working with him on previous engine issues, I know he is very trustworthy. So when he recommended new tires and wiper blades during maintenance check, I had no qualms about following his advice. Since I was late in in returning his call for these items, I was very happy all the work was done that same day. Thanks to Stan! Shuttle driver Virg is terrific! Just like riding with your friend driving. More

maintenance Went in to the service department for a oil and quick maintenance. They did offer me a shuttle but I decided to take a walk to the near by Starbucks. Went in to the service department for a oil and quick maintenance. They did offer me a shuttle but I decided to take a walk to the near by Starbucks. They were finished about 30 minutes late because they needed to order special parts for my fiat. Overall my fiat did feel better as I left the shop so thank you Honolulu, Buick, GMC, Cadillac. More

Trouble shoot sensors Our service rep Wayne helped us tremendously in getting our sensors and repairs covered by our car maintenance agreement. We our totally satisfied wi Our service rep Wayne helped us tremendously in getting our sensors and repairs covered by our car maintenance agreement. We our totally satisfied with the outcome. Thanks to Wayne and the service tech who worked on our car. More

Slightly Disappointing and Awkward We went to this dealership after doing our online homework about the vehicle we wanted to see, had pricing certificates from our bank and mailed offer We went to this dealership after doing our online homework about the vehicle we wanted to see, had pricing certificates from our bank and mailed offers from the dealership, and even made an appraisal appointment for our current vehicle, but we may have just walked in off the street. Other than knowing we were coming, the salesman had no idea what we were doing there and was totally unprepared. As far as selling went, there wasn't much of it going on, almost like he didn't know what to do with us. Everyone at the dealership was very friendly but it felt awkward. We left without committing to a purchase and there were no follow up calls or communications thanking us or urging us back. Strange. We will purchase anyway, but not because of the stellar customer service or salesmanship, that's for sure! More

Affordable, Friendly, Great Quality Cars If you want and Affordable, Beautiful, and great Quality Car!! You need to go see Honolulu Buick!!!The See Jon, he is amazing, Tell him exactly what y If you want and Affordable, Beautiful, and great Quality Car!! You need to go see Honolulu Buick!!!The See Jon, he is amazing, Tell him exactly what you are looking for and he will having you driving off the Car Lot today!!! Trust me I shopped around Hawaii and They cars had better quality and was more affordable then any other dealership!!! I still cant believe I have the car of my dreams!!! More