Honesdale Chrysler Dodge Jeep Ram

I drove 2 hours to look at a jeep they had . I was already approved for my financing. Capital one has them as one of the dealerships approved. I had set filters for the make , model and price I was already approved for my financing. Capital one has them as one of the dealerships approved. I had set filters for the make , model and price that I wanted to stay in. The vehicle was listed at $22,990. I drove it and planned to purchase . George the salesman came back with a total of $6k more . Apparently the fine print at the bottom of the page says that price is for veterans and return buyers. I have NEVER heard of such a thing. He claimed everyone does this. I have been searching for weeks and I went back and looked at other vehicles I was interested in at other dealers and NO ONE does this ! Also, want to add. We needed to use the restroom and asked if there were a restroom we could use. The response was "No, you have to pee on the tires". My 73 year old mother was with me. He's speaking to two LADIES and thats funny or professional !! I think not. More

If you like getting robbed and bait and switched this is the place to go! This place will take advantage of you in a heart beat. My wife and I had been looking around to get a new jeep after I hit a deer a the place to go! This place will take advantage of you in a heart beat. My wife and I had been looking around to get a new jeep after I hit a deer and totaled our other one. We saw online that this place had a great sales price going on so we went to look. We met with George the sales person. Toured the lot. Was told that the jeep we were coming in to look at was sold, but we found it in the upper lot- red flag #1. The wife drove it down to the show room and then I test drove it. When I test drove it I realized that it had an after market radio, not a huge deal but that means it no longer had GPS, or Sirius radio as advertised. When I brought that up to George he said the people that wrote that on line doesn’t actually see the vehicle- red flag #2. We sat down and filled out the information they needed for financing. When doing so George was asking about discounts that we may qualify for. He came back with a price of paper and the jeep price went up 6K from what it was listed at! Reason being because we didn’t qualify for the “discounts”. The “discount” were called out in fine print on the bottom of the listing on their website under everything that not one person would end up scrolling to-red flag #3 Georgebtold the wife that I had very good attention to detail and sales people don’t like that- I know the business and how it works and what they do in the back room when it comes to finance and percentage holds and warranty price. I am not about to get taken advantage of. I was ready to walk but George went and they lowered the price some. Still way above the listed price. They wouldn’t bring it down any more because the other reason was it was going to go to auction. The wife really wanted it so we let them run the numbers. Joe the finance manager came back with 2 approvals right away. The first one was double the interest we have ever paid. They were trying to talk us into it because they didn’t require proof of income. And that would be the easiest. Red flag #4 I know it’s because the bank would give them a larger kick back for writing us. The other bank required the proof- no issue. When first asked Joe what the interest rate was and it was higher then we could get from our bank but we still let them run the numbers for the sake of it. When Joe came back with the numbers the interest rate went up 1.2% higher then he first told us. Red flag #5 I asked for the out the door price and we left for the day because we had other obligations for the day. But Joe took my bank card to place a hold on the Jeep. Joe gave me a hand written receipt with the amount of deposit. When we looked at our bank we noticed that more was taken out. Red flag #6 I called them the next day they were open. Told them that I feel we could get a better out the door price knowing that the Jeep was going to auction they would not get what they were asking for it. I spoke with Joe and he told me that he couldn’t do it. Also that if I was going to use an outside financing company the price would be 2k more then the price he gave me days before!! Red flag #7. When I told him to cancel the hold and refund the full amount they took out of my bank he told me he couldn’t do that because the credit machine charges to swipe the card. I was never told that or I would have went down the road to the bank and pulled out cash. He tried to blame it on George. Red flag #8. I spoke with the GM. I don’t remember his name but he in turn told me that they could do the full amount in the refund. We waited a week for the refund. Spoke with people on and off the whole day. Joe even told me that he would email me a receipt. I didn’t get one so I called the next day and went through the same thing. Joe called me back asking for the card number. I tried to call back even left messages.Then drove down there after waiting 6 hours for a call back. I have my refund and will never go back there again. They are the worst dealership More

Honesdale CDJR is the WORST Dealership in the nation! The buying experience started April 18, 2024, took delivery of the truck May 26th, and finally received the tags August 17, 2024. This transaction to The buying experience started April 18, 2024, took delivery of the truck May 26th, and finally received the tags August 17, 2024. This transaction took 122 days to complete! Melissa's text messages are full of lies, from promising to fixing the seat to Tristan stating they were making the first payment due to delays. I would not buy from this dealership every again and would rate them a negative 100 star rating. I do not see how they stay in business, and I would never recommend them for anything. More

Melissa is the most professional and trustworthy sales consultant I've met in a very long time. I have been purchasing/leasing vehicles for over 20 years and I've never had a more pleasurable experience i consultant I've met in a very long time. I have been purchasing/leasing vehicles for over 20 years and I've never had a more pleasurable experience in all those years. I will definitely be returning to Melissa for any automotive needs in the future!! More

Purchased a $50000 truck here. They were great until they cashed the check. Took 6 months and 100s of phone calls to get the title and registration. 2 of these months, the trucks t They were great until they cashed the check. Took 6 months and 100s of phone calls to get the title and registration. 2 of these months, the trucks temporary registration was expired. I was lied to every step of the way. I was barely called or emailed back. I’ve purchased many vehicles in my life and this has to be the worst dealership on the planet. Let me not forget, I held the dealer tag they had to send me because they took so long to register the truck until I received my title and registration. They left a voice mail saying they would call the police for stealing their plate. If you want to spend your hard earned money to be treated like burden, this is the place to go! More

Just looked at a RAM Promaster 3500 Van price of the vehicle appreciated almost 3k in a week. Was told that if we wanted to buy it outright with out financing add another 2k. Is that even legal, definit vehicle appreciated almost 3k in a week. Was told that if we wanted to buy it outright with out financing add another 2k. Is that even legal, definitely immoral and unethical. More

My fiancé and I worked with Melissa. She was super personable and sweet. I however felt like their wasn’t good communication/transparency regarding prices. We looked at a Volkswagen Taos She was super personable and sweet. I however felt like their wasn’t good communication/transparency regarding prices. We looked at a Volkswagen Taos online listed for $22,000. We ended up paying $32,000. There were rebates on the car that we did not qualify for (previous purchase from dealership, military, or student). This was not listed anywhere on the website. We were never given paperwork to show how much the car even was, we were pushed into getting a warranty without ever finding out how much that warranty was and we were never told about any fees. I paid almost $10,000 more than the online listing and was never told anything besides this is what my monthly payment will me and this is what my interest rate it. More

Melissa was amazing - we were happy with the experience and what they did regarding our financing. Had a great time while waiting for everything...made us feel very welcome! and what they did regarding our financing. Had a great time while waiting for everything...made us feel very welcome! More

Melissa was our salesperson and we absolutely loved her! ! She went above and beyond and explained everything thoroughly. Me and my husband felt as if weve known her our whole life. Please if your buying a ! She went above and beyond and explained everything thoroughly. Me and my husband felt as if weve known her our whole life. Please if your buying a vehicle you will NOT be dissappointed ask for Melissa. More

Forced into buying the vehicle that I initially looked at. There were 2 other of the same vehicle with lower mileage for not more in price. When I asked one was just sold. Then the other supposedly had at. There were 2 other of the same vehicle with lower mileage for not more in price. When I asked one was just sold. Then the other supposedly had a deposit on it. But, it has been listed on the website for weeks later. So I was pretty much forced into getting the one that I initially looked at with higher miles on it. Then I wasn't told about a 3.9% charge I would be charged to pay my $1000 down payment. And I was charged $39 for just using a debit card. SMH I was limited to certain dealerships with my current financial situation, and was stuck with dealing with the b.s. games that was played with me. I wasn't happy about and would probably not return there again if I had to do it again. More