Honesdale Chrysler Dodge Jeep Ram

Everyone at the dealership was polite and friendly. The deal I received was very generous. They just gained a forever customer. I highly recommended them. The deal I received was very generous. They just gained a forever customer. I highly recommended them. More

I was very pleased with my sales representative Arthur. He handled things from start to finish in excellence. Every question and concern was addressed timely and with care. I have already told family and f He handled things from start to finish in excellence. Every question and concern was addressed timely and with care. I have already told family and friends to see him and will continue to spread the word. More

Arthur were very helpful transparent and efficient. I thank them for my beautiful vehicle I was able to leave with today. I thank them for my beautiful vehicle I was able to leave with today. More

The customer service was remarkable and they truly went above and beyond to help me with my vehicle. I’ll definitely be recommending my friends and family to them. Thanks for the amazing service guys above and beyond to help me with my vehicle. I’ll definitely be recommending my friends and family to them. Thanks for the amazing service guys More

Very helpful and respectful people! Our sales consultant, John was the best. He was able to get us a good deal for my daughter’s new car. Highly recommended! Our sales consultant, John was the best. He was able to get us a good deal for my daughter’s new car. Highly recommended! More

Wouldn't even let us see a vehicle unless we filled out finance form. Seemed very shady. Tore up the paper and walked out. finance form. Seemed very shady. Tore up the paper and walked out. More

I am a 68 year old retired veteran 100% disabled and I live in New York State. On or about November 16, 2024 I inquired via email to the Honesdale Chrysler Dodge Jeep Ram dealership Honesdale, Pennsylvani live in New York State. On or about November 16, 2024 I inquired via email to the Honesdale Chrysler Dodge Jeep Ram dealership Honesdale, Pennsylvania about a 2015 Jeep Grand Cherokee Limited VIN 1C4RJFG6FC102108 Stock No. 103108T (see: attached) which at that time was advertised for $9,950, since then and now the price has fluctuated up and down to $11,490 (see attached) An automatic reply via email was instantly received. On or about Wednesday November 18, 2024 I drove 94 miles from my home to the Honesdale Chrysler Dodge Jeep Ram dealership. I met with a sales lade named Melissa Sites. I explained to her that I was looking to trade my 2014 Chevy Impala LT Limited in, of which at that time I owed around $3,500. My credit score at that time was just above 800, and it has been for as long as I can remember. She (allegedly) made several inquiries to various lenders. And she told me that they were all negative. Prior to my retiring I use to work for various car dealers in the Syracuse area. I would handle auctions and numerous other parts of their business. I explained that the banks now, do not want to finance a vehicle over 19 years old for more than 48 months. And I wanted to keep my monthly payments as low as I could get them. On or about December 18, 2024 I called Honesdale dealership and spoke with Melissa. I stated that they still had the Jeep I wanted and it is advertised at $170 per month for 72 months with $2,000 down. It is now $10,490. Again it advertised as $162 a month for 72 months with $2,000 down. It is illegal in New York under General Business Law Section 396 and in Pennsylvania UTPCPL, located at 73 P.S. § 201-1, et seq., for Auto Dealers to use the “bait and switch” advertising scam to lure you to the dealership by advertising or giving you a low price over the phone or in advertising when infact they cannot get you into that deal. A dealer advertises a low price or payment and does not have the actual vehicle on the premises and does not have a financial institution that will provide that deal. The low price advertised is called the “BAIT. New York Penal Law Section 190.20 makes it a misdemeanor to false advertise. Pennsylvania Statutes, Title 73, Chapter 4, Section 201-2 prohibiting false advertising. Section 201-4 allows the Attorney General or Wayne County District Attorney to pursue action. Section 201-9.2 allows the aggrieved party to pursue action. On December 12, 2023 the FTC Announces CARS Rule to Fight Scams in Vehicle Shopping. Combating Auto Retail Scams (CARS) Rule targets bait-and-switch tactics, junk fees; includes clear protections for military members, who are frequent targets for vehicle scams. The Combating Auto Retail Scams (CARS) Rule also includes clear protections for members of the military and their families, who are targeted not only with bait-and-switch tactics and junk fees, but also deceptive information about whether dealers are affiliated with the military and other specific issues that affect servicemembers. On January 16, 2024 the FTC implemented, if the dealership lies to you, and/or misleads you in the financing or offer advertised it is considered false representation. The advertising to “bate” a customer in was misleading as the dealer knew their representation was false or was ignorant of its truth (posted January 16, 2024 FTC Newsletter). I have filed official complaint a consumer complaint(s) with NYS Attorney General (24-074854-M1)and PA Attorney General(BCP-24-05-038357). More

Terrible… had an appointment to look at a specific truck confirmed availability and appointment the day before, the next day I got a call enroute to the dealership that another salesman sold the truck “yest confirmed availability and appointment the day before, the next day I got a call enroute to the dealership that another salesman sold the truck “yesterday”. Ok so there were a few others that were similar so I agreed to continue on. I get there and the salesman insists he needs a copy of my license to show me the trucks? I told him I wasn’t going to test drive either truck unless I saw them and I was interested, but he insisted I could look at them without a copy of my license. No way they need your license to look at a truck if they did you would need to give them a copy of your license to step into the showroom floor. On top of that the trucks were originally owned in Canada… so the factory warranty does NOT apply any longer. I also spoke to Mopar and they won’t sell a factory MaxCare warranty for them either. Sooo no warranty unless you go with a third party and good luck with that. Buyer BEWARE, stay away from this place and do your due diligence at others. I was an easy deal…. No trade, Tier 1 credit, fully approved for far more than the advertised price of the truck by one of their lenders and over 50% cash down in hand. Glad I looked deeper!! More

Wouldn’t even give them 1 star if I didn’t have to to write this review.I’ll start by saying, DO NOT GO HERE. Turn around if you are considering purchasing a car from these xxxxxxxx. By far the absolut write this review.I’ll start by saying, DO NOT GO HERE. Turn around if you are considering purchasing a car from these xxxxxxxx. By far the absolute worst dealership I’ve ever been to. They always say that dealerships will scam you, but this was as clear as day. Drove an hour to purchase a Jeep that I was told would be the price listed, after doing all the paper work and ready to purchase, all of a sudden the price has gone up almost 5k and I am told I don’t get the price listed online because I don’t qualify for 3 rebates. I asked why I wasn’t told this from the beginning and showed him the price I initially saw. He claimed that the prices go up daily and he never had seen that price. I showed him the picture and he shows his manager, just to come out and tell us that someone else is test driving the vehicle / purchasing it. xxx. I have never seen anything like this and absolutely am disgusted with how ignorant people can be. More

BUYER BEWARE! !! HORRIBLE DEALER SHIP. WAS TOLD I WAS APPROVED, GUARANTEED TO BRING HOME A CAR. DROVE 3 HOURS ROUND TRIP ONLY TO BE TURNED AWAY. THEY BAIT YOU TO GE !! HORRIBLE DEALER SHIP. WAS TOLD I WAS APPROVED, GUARANTEED TO BRING HOME A CAR. DROVE 3 HOURS ROUND TRIP ONLY TO BE TURNED AWAY. THEY BAIT YOU TO GET YOU IN THERE. STAY AWAY I DID CALL THE BBB. More