Honda of the Avenues - Service Center

This review is specific to the Service Department, as I have had nothing but a good experience with the Sales Department. I called to make an appointment to have a part replaced and brought the car in righ have had nothing but a good experience with the Sales Department. I called to make an appointment to have a part replaced and brought the car in right on time. Without even looking at my car, the assistant service manager Bill Rogers told me to bring it back tomorrow? Excuse me? Why did I make an appointment only to have you tell me to bring it back? When I questioned why I wasn't told on the phone that they wouldn't be able to repair it same-day, he replied extremely condescendingly that "well that's just something most people assume." Well sorry, Bill, but I'm not a mechanic, and I wasn't aware of how long it takes to replace a wheel bearing. Called the service dept. manager Brian West and was met with weak apologies and no real action. Both times I've been in, I've been met with deception on wait times and snotty attitudes. I will never bring my car back here again for service. More

The staff is always welcoming and friendly. They take the time to review the repairs and offer suggestions and advice for needed repairs. Their estimates are accurate and they offer me quick and efficient se time to review the repairs and offer suggestions and advice for needed repairs. Their estimates are accurate and they offer me quick and efficient service. They even wash my car with every service. Their lounge is confortable and have plenty of snacks offered for no charge. I would suggest their service department to anyone with any car repair need. More

We came in for an oil change and service on our Odyssey and had an hour to kill. So, we were looking around at new cars, not sure we were in the market this year or not to replace my husband's van. Frank and had an hour to kill. So, we were looking around at new cars, not sure we were in the market this year or not to replace my husband's van. Frank showed us new Odysseys and CRVs and Pilots. Didn't like the new styling on the Odyssey, the CRVs are kinda small, so Frank soon showed us the benefits of the Pilot. Liked the styling, the spaciousness, and especially the ability to pull a boat and trailer. Lots of nice features also. So he won us over. Nice guy. Good price. Another factor - we appreciate the good work and friendliness of the service dept. More

Maybe a recommendation. Son took his CRV to The Avenues and they recommended ball joints and a $96.00 diagnostic for an "Oil leak." No shimmy, no shake, drive is no different so the ball joints were a jok and they recommended ball joints and a $96.00 diagnostic for an "Oil leak." No shimmy, no shake, drive is no different so the ball joints were a joke. Asked where the oil was coming form rep responded "The quick lube tech is not certified to make that determination." But he can make the determination there is a leak. Declined all service except oil change and no drips encountered on cardboard after one week. Feel like they were soaking me/son. More

the service experience was out standing. the staff was friendly and timely.my repairs were performed just as i requested and for a very reasonable price. i would suggest this dealer to anyone to having th friendly and timely.my repairs were performed just as i requested and for a very reasonable price. i would suggest this dealer to anyone to having the need for service or repairs. i was greeted promptly and was kept informed of my repair during my visit. they offered snacks and had a comfortable waiting area. i was offered the use of a shuttle ride home but chose to use their work area to use my computer instead. great job and thank you for the outstanding service. More