Honda of the Avenues - Service Center

Be Carefull and get hard receipts Went in for a routine oil change on my 2008 Civic EX-L coupe which was done quickly. Then the story begins. Joshua says there system was down and coul Went in for a routine oil change on my 2008 Civic EX-L coupe which was done quickly. Then the story begins. Joshua says there system was down and could not provide me with a hard copy receipt or repair review. Joshua says not to worry he new what the cost would be and the credit card system was working so lucky me I could pay. During the payment process Joshua says, hey your third tail light is not working and it will cost $300 to repair. Joshua suggests at that cost it is not worth spending the money as both brake lights are functioning fine. Next I receive a email from Bill Rodgers asking how the service was and thanking me for coming in. Bottom-line to the email is Bill wants an excellent review for his service department. I have emailed Bill several times letting him know the actually price of the replacement part ($89) and that fact that it takes less than 1 hour to replace the third tail light. I also mention to Bill the third tail light could also just need the contacts re-soldered. After all this Bill emails me stating he has hard copies of the receipts (which I never received nor were they ever emailed to me) and the one copy has a repair quote of $140. Bill says the actual cost is $143.05 ($91.55 part and $52.50 labor). Now Bill wants my phone number so we can talk, about what I don't now and really at this point don't care. I have lost all faith in this dealership. Why, because my third tail light was functioning before I got there and now for $300 they could fix it. More

This place makes the time out for repairs a pleasure. It's always a time I look forward to when I get my maintenance done on my CRV. I come with my laptop and using their free wifi I get some extra work d It's always a time I look forward to when I get my maintenance done on my CRV. I come with my laptop and using their free wifi I get some extra work done or pass the time entertaining myself online. And even if without the laptop, there are plenty of snacks and coffee and popcorn to ease the wait. Even my kids like going and enjoying all the amenities with me. I leave with my car all spruced up on the outside as well as the inside. More

The Service Gang at Honda at the Avenues We have been going to Honda at the Avenues for years. They have been courteous, prompt and most importantly ], the have taken care of our vehicles in We have been going to Honda at the Avenues for years. They have been courteous, prompt and most importantly ], the have taken care of our vehicles in and out of warranty. When they run their diagnostic tests, we have complete confidence in their findings. Most recently, a bad battery cell in our 2013 CRV. They installed a new one with out hesitation. That is major. More

amazing Service staff was very courteous and polite. I would recommend to all my friends and family. Prompt and clean job done i was in and out in no time Service staff was very courteous and polite. I would recommend to all my friends and family. Prompt and clean job done i was in and out in no time More

AC out date before road trip AC Went out, driver side, day before we were leaving town, dropped my car off that night it was done the next morning as promised. AC Went out, driver side, day before we were leaving town, dropped my car off that night it was done the next morning as promised. More

Amazing service I love the express lane for oil changes. I can just pop in with no appointment and they take care of me with very little wait. All the advisers are I love the express lane for oil changes. I can just pop in with no appointment and they take care of me with very little wait. All the advisers are very nice and extremely helpful. More

Truly impressed I bought my vehicle from this dealership along with the maintence plan. From the beginning to the end of leaving my car for an oil change, the gentlem I bought my vehicle from this dealership along with the maintence plan. From the beginning to the end of leaving my car for an oil change, the gentleman in the service department truly impressed me. He went above and beyond and kept me in the loop throughout the entire process. There was an issue when my vehicle was ready where I was charged for service which should of actually been covered under my plan. With extreme apology, it was remedied an I never felt like I was being "taken to the cleaners". I definitely recommend Honda at the Avenues service department. More

Job well done. Bill Rogers impressed me. As soon as I entered the facility, Bill greeted me and became my service advisor. We discussed my service options, costs, Bill Rogers impressed me. As soon as I entered the facility, Bill greeted me and became my service advisor. We discussed my service options, costs, and the time necessary to complete the service I selected. Bill then delivered the service I requested for the price I expected and within his time commitment. Job well done. More

A good honest experience. Service was timely and I don't feel that I was over-sold on any items. Personnel appear to be trustworthy and honest. I will plan to return for future Service was timely and I don't feel that I was over-sold on any items. Personnel appear to be trustworthy and honest. I will plan to return for future work. More

Dead Battery After requiring roadside assistance for a "jump" to my dead battery, I drove to the dealership. Staff performed two tests and determined that I did ne After requiring roadside assistance for a "jump" to my dead battery, I drove to the dealership. Staff performed two tests and determined that I did need a new battery. The new battery was quickly installed and I was ready to go. Best of all, there was no "upsell". More