Honda of the Avenues - Service Center

Service has declined since 2007 I am a long time customer. Bought a brand new car in 2007 and then another in 2011. Had all my service for both vehicles there. First car buying expe I am a long time customer. Bought a brand new car in 2007 and then another in 2011. Had all my service for both vehicles there. First car buying experience was fair. I had some complaints and dealership addressed and worked it out. Same with the service and because I built a relationship with service personnel I decided to buy my second car there in 2011. I had a few issues with that and since then, service area has gone way down. They do not keep me informed of when things are due for service like they use to nor do they tell me of immediate problems. I complained and yes they corrected that issue and I have returned once since then and service is still not like it use to be. Considering all the little issues when buying and now the quality of service is lacking more and more, I am taking my service for both vehicles to another dealership as well as purchase my next Honda somewhere else. Seems they have gotten to busy to take care of and provide the attention to returning customers. More

My experience at this Honda Service Center was a nightmare. They were only concerned with protecting their own assets and not the safety of their drivers. I am appalled at not only the integrity, or nightmare. They were only concerned with protecting their own assets and not the safety of their drivers. I am appalled at not only the integrity, or lack there of, of this Honda Service Center. but of Honda America. I think it's safe to say that I will never be returning, and I urge you to reconsider if your deciding on taking your car to be serviced here. More

I called the dealer ship as I noticed bubbles in my tint. I spoke to Gabriel who sold me the car. he then got me in touch with Shawn who called me back and set an appointment at my schedule. They had a shutt I spoke to Gabriel who sold me the car. he then got me in touch with Shawn who called me back and set an appointment at my schedule. They had a shuttle take me to work and pick me up. Everyone was friendly and helpful. They even washed my car after completing the work. More

I purchased a used Honda Civic from Honda of The Avenues October 29th, 2013 and I am loving it! Before I reached my final negotiations with the dealer, I requested that some cosmetic work be done first. T October 29th, 2013 and I am loving it! Before I reached my final negotiations with the dealer, I requested that some cosmetic work be done first. The car was sent to be worked on by Eric Lundy and crew. While I was waiting to get my car back, Mr. Lundy was sure to keep me afloat of all progress by sending pictures via email almost every day. I was very impressed by his high level of professionalism. The car looks brand new! I would highly recommend Mr. Lundy's services. More

Bobby Howard is a terrible communicator. I stopped going to Honda on Atlantic Blvd. because he tried to rip me off. I recently went to have my car serviced at the Avenues location and waited 4 hours to find to Honda on Atlantic Blvd. because he tried to rip me off. I recently went to have my car serviced at the Avenues location and waited 4 hours to find out nothing had been done to my car, apparently he told the service personell that I would not be waiting at the dealership so they didn't make my service a priority. Because he is now at the Avenues location, I guess I will be returning to the Honda on Atlantic. More

Unfriendly, uncaring attitude. Seemed focused on what he couldn't do rather than what he could do. That's when he wasn't insulting my car. Judging by the lack of greeting despite at least 2 service adviso couldn't do rather than what he could do. That's when he wasn't insulting my car. Judging by the lack of greeting despite at least 2 service advisors sitting on their rear ends, it's also clear that this dealer just doesn't care. They apparently have enough business. Stay away if all you want is your car fixed with a minimum of hassle. More

My check engine light came on so I brought my truck into this dealership because it was most convenient. Mark helped me diagnose the problem. He was very friendly and helpful. I will definatly be back! this dealership because it was most convenient. Mark helped me diagnose the problem. He was very friendly and helpful. I will definatly be back! More

While traveling in Jacksonville in December 2011, our 09 Honda Odyssey (55,763 mi.) started making a loud noise in the back. We immediately took it to Honda of the Avenues to have it checked out, requesting Honda Odyssey (55,763 mi.) started making a loud noise in the back. We immediately took it to Honda of the Avenues to have it checked out, requesting that they test drive it and look at the wheel bearings as a possibility. We were assured they would take it out on the road to check it out. Several hours later we received a call stating there was no problem with the bearings, and blamed the noise on our TIRES. We were informed the bill would be around $100 as an inspection fee, but for $300 we could have the transmission fluid changed, and not charge us for the inspection fee. We gave our approval to do this work. Upon picking up our van, our paperwork stated "tires chopped" and "no noise heard from wheel bearings at this time." (We also noted that the mileage in/out was the same number, so we wondered if they even took it out on the road.) After arriving home, the loud noise continued and got worse. We then took our van into a Goodyear Tire dealer to check out the tires. We were informed that the tires were fine, wearing well, and were not chopped. They then proceeded to show us the BAD WHEEL BEARINGS on the left rear tire -- THE VERY THING WE REQUESTED TO BE CHECKED. We then called Honda Customer Service, who instructed us to take the vehicle in to the nearest dealer, Brandon Honda. They checked the noise and replaced the bearings on the left rear wheel. This work was covered under the vehicle warranty, and they gave us excellent service. I would not recommend Honda of the Avenues to my worst enemy, and have told this incident to our many family and friends in the Jacksonville area. More

I would not reccommend this dealer to my worst enemy! I purchased a vehicle from Honda of the Avenues and the service in general has been jacked up from the very beginning! I have had to call on three sep purchased a vehicle from Honda of the Avenues and the service in general has been jacked up from the very beginning! I have had to call on three seperate occassions to reorder a part that was never ordered initially, which is a huge inconvience and the parts and sales representative don't really care at all. I honestly would by a new bicycle before buying another Honda from the Avenues! I would travel elsewhere to do business with another Honda dealership if I were you. Good luck! More

Honda of the Avenue is wonderful , they go above and beyond there duties.I would recommend Honyda of the Avenue to anyone who is looking for honesty and great quality work. beyond there duties.I would recommend Honyda of the Avenue to anyone who is looking for honesty and great quality work. More