Honda of the Avenues - Service Center
Jacksonville, FL
2,697 Reviews of Honda of the Avenues - Service Center
Always professional Bobby and Josh are the two service guys that take care of me when I bring in my car for service / oil/ check ups. They are friendly, courteous, profes Bobby and Josh are the two service guys that take care of me when I bring in my car for service / oil/ check ups. They are friendly, courteous, professional & efficient getting me in and out of the dealership. My time is very important More
Service and warranty Overall they are ok, like other dealers. Mike was nice, he is always to the point. I feel Bobby treats me like a baby. I had a warranty issue with my Overall they are ok, like other dealers. Mike was nice, he is always to the point. I feel Bobby treats me like a baby. I had a warranty issue with my car seat, I called many a times and got no response from Bill, the call always goto VM. I complained to Honda then Terry called me. Terry was nice and responded all my calls. The courtesy inspection is funny, first they said my back tires rotting, I went within few days for a different work they said tires are good. More
Excellent Service I recently had an issue with the battery in our 2013 Honda CRV. We were out of town at the time the battery went out, so we had to jump it a few times I recently had an issue with the battery in our 2013 Honda CRV. We were out of town at the time the battery went out, so we had to jump it a few times over the weekend to get us back home. I called the Honda dealer and explained our situation and found that the battery was actually under a 3 year 36,000 mile warranty! i was very impressed with this. As soon as i got back into town i went to the dealers service department and they promptly took the car into the shop. After about 30 to 45 minutes the Service Rep came out and told me they were also fixing a recall i was unaware of and the car would be finished in a few minutes. So in about and hours time, they replaced the battery, fixed the recall. I can honestly say the service Department went above and beyond for me. I was very impressed with their courtesy and professionalism. More
Honest and Dependable Service Bill Rogers, and his staff, has always gone the extra mile to insure my car is serviced properly and in a timely manner. Bill is the main reason I pu Bill Rogers, and his staff, has always gone the extra mile to insure my car is serviced properly and in a timely manner. Bill is the main reason I purchased my Accord at Honda of the Avenues. More
C+ overall experience My car wasn't washed after service. I would've felt better if my vehicle was detailed.I was however satisfied with the service done on my 09 Accord.Th My car wasn't washed after service. I would've felt better if my vehicle was detailed.I was however satisfied with the service done on my 09 Accord.The price of service was fair. More
Oil Change Pleasantly suprised on good service, and in and out throught the express service lane for my first oil change at Honda Avenues Phillips Hwy. 32256. Th Pleasantly suprised on good service, and in and out throught the express service lane for my first oil change at Honda Avenues Phillips Hwy. 32256. Thank you for a great experience! More
Honda Ridgeline Service Visit I own a 2006 Honda Ridgeline that I purchased at another Honda dealership. I have taken my truck to Honda of the Avenues for most of the service work I own a 2006 Honda Ridgeline that I purchased at another Honda dealership. I have taken my truck to Honda of the Avenues for most of the service work on it. They are always very helpful and honest in the service area. I have never once had anyone try to up sell me on a service that I may or may not need. They do an awesome job of inspecting my truck every time I come in and help me plan out the best way to do the preventative maintenance. As with everything overtime parts become wore out and repairs can be expensive. They never make me feel bad for spacing out work in order to prevent draining my bank account. The car is always returned to me in clean condition and I have never needed to go back after work to have something fixed. I would recommend the service department at this dealership anytime. More
Better than Jiffy Lube! I've been to two other companies for oil changes on my 2014 Honda accord. Both places sold me the $90 synthetic zero oil change. I went to Honda whe I've been to two other companies for oil changes on my 2014 Honda accord. Both places sold me the $90 synthetic zero oil change. I went to Honda where I was told I don't need to overspend. Yesterday's service was right at 5:00 rush hour. I was in and out in 40 minutes - which I found to be nice and quick. The personal were nice and friendly and didn't wast the time trying to oversell me anything. More
Very Pleased Repeat Customer My service advisor is Josh Stodel. He is very profession and courteous. I have found him upfront and honest regarding the cost and time needed to re My service advisor is Josh Stodel. He is very profession and courteous. I have found him upfront and honest regarding the cost and time needed to repair my Honda. He goes out of his way to provided excellent customer service. More
The worst customer service experience EVER! I have been a loyal customer to this dealership for years as I have purchased multiple vehicles from them. I took my car in for repair for starter is I have been a loyal customer to this dealership for years as I have purchased multiple vehicles from them. I took my car in for repair for starter issues along with a few others. They ensured me that the starter wasn't an issue but did repair all the other issues. I paid for the repairs but being that the service center was closed I had to go into the main lobby to pay for the repair work and to pickup my vehicle. As I entered and prepared to pay I seen another vehicle on the showroom floor which really caught my eye, keep in mind I had NO intent whatsoever in purchasing another vehicle, but I liked it so well that I purchased it anyways. I bought the car which was just repaired home and it sat for a week until we had to get out and cut the grass. Tried starting the car and to no surprise it wouldn't start. I called Honda back to have them tow my car back to the shop to repair as the starter was the main reason it was brought to their shop in the first place. I had to argue with the service manager Bill Rogers, might I add is not the friendliest customer service person on staff, until he finally agreed that they would pay for the tow as they should. They called me the next morning to tell me the repair would normally be between $700-$800, but they would be glad to give me their "employee discount" which would bring the total down to a little under $500 including the taxes. Of course, I am no mechanic by far so I called around comparing prices, I called 5 other places, including 2 other Honda Dealerships, come to find out that "employee discount" is the regular price. WOW! How dare you lie to me to act as though you are doing me a favor for my inconvenience. The service manager Bill Rogers tells me well the reason we are higher is "because you are getting a brand new Honda part with a 3 years warranty". That's awfully funny when the two other Honda dealerships I called tell me the 3 year warranty part is a refurbished Honda part, if I wanted the new Honda part it was $500+ and it only gave me a 12 month warranty. So at this point I am furious how dare you continue to lie to me. I don't think they should be fixing my car for free but I do believe in doing right by the customer and I believe in giving 110% customer satisfaction. I asked to speak to his boss, Ned Sobh's calls me back and said, "give me a few minutes to discuss everything with Bill and I will call you back." Ned never calls back he continues to have Bill call me back and tries to negotiate a deal with me. NO, at this point the only satisfaction I will have, is if you (Honda) pay the tow fee, you eat the labor cost/s and I will agree to pay for the PART. They wouldn't agree. The most they (Ned) would offer would be $100 off this visit or $150 off a future visit. Excuse me, if you could offer me $150 off my next visit why could you not give me $150 off this visit? Bill proceeds to tell me, "that just because you purchased another car from us doesn't mean that you should expect us to lose money off your repair services." I didn't expect him to do anything other then the right thing!!!! I told Bill, forget it, I am going to pay to have my car towed back to my house and I will have a more reliable, customer friendly service center repair my vehicle. He said, "no problem tell them to ask for me to get the keys." Really!?!? Where has the customer service gone at this place of business? Is it that you all are that successful and that you make that much money that you forgot about it? I feel sorry for all parties having to work/deal with these kind of people. I am so over HONDA at THE AVENUES! They have lost my business for LIFE! It's apparent that they could care less :( More