Honda of the Avenues

Honda of the Avenues responded

Dear Ma'am, My name is Chloe Peace and I am the assistant to Mr. Sobh, the owner of Honda of the Avenues. We are very concerned about your comments as outlined in the review that dealerrater.com shared with us. The way our relationship with dealerrater.com is set up allows us time to contact you and attempt to resolve your concerns to your full satisfaction and so that you feel comfortable adjusting your responses to reflect our attention to the matter. I have spoken with my general manager, Tim Peeler, as well as my used car manager, Ned Sobh, and Greg as well as Rory about this matter. It is my understanding that each of these associates and managers has had contact with you during your purchase process. After investigating, it became apparent that disciplinary action was appropriate with Greg. I can assure you that this has been handled both professionally and expediently. Mr. Peeler explained to me that he contacted you personally and that he did his very best to resolve your concerns. He stated to me that at the end of your conversation yesterday, he was firmly convinced that you were happy with how everything was worked out. It was also his impression that you are pleased with the service provided to you by Ned and Rory, but that the main concern was with Greg, which we regret very much. Based on your review, it is obvious that Mr. Peeler is mistaken; your dissatisfaction is very clear. At this time I am anxious to know what further action is required in order for us to resolve this matter to your full satisfaction. It is our honest intention to fully please every customer, and we are not at rest until we know that we have accomplished this goal. We are all too aware that our entire reputation as an organization of 75 employees is on the line based on your review, as well as the possibility of earning you as a lifetime customer. Please let me know what we need to do and what action we can take in order to make you a happy customer. I anxiously await your response. Very sincerely, Chloe Peace

upsetcustomer1210 responded

Dear Ms. Peace, At this time I feel absolutely no different regarding the comments I made in the above review pertaining to your dealership. We were just informed that it won't even be until tomorrow that we get our car stereo fixed. I'm utterly disappointed in the service we received being as I was recommended by a friend to your dealership. It started by putting us into a car that we were never even approved for. This whole situation has lasted over 3 weeks. And to be honest my attitude towards this whole thing is that I'm ready to hurry up and pay our car off so we no longer have to deal with Honda of the avenues. Tim was right- my main issue is Greg, but as far as the way things are done my issue is the dealership in it's entirety. I understand you all have other customers, but as far as not getting things done in a timely manner is a huge issue to me. I'm honestly tired of dealing with this if I were able to breech the contract we're in, I would in a heartbeat. It's not the car, it's your dealership. I have been in a constant battle with this for over three weeks and I don't see how you all believe this is the correct way to do business. I hope this never happens to anybody else who steps foot in your dealership. And I will be sure to let people know that if they want to buy a car from you all, expect to have it taken back two weeks later just so you can have an older car with more miles and a higher payment. As far as Mr.. Peeler being under the impression that I am pleased with how things have worked out is a complete misconception, I'm utterly frustrated at this whole situation. I wanted the car we had in the beginning which I had a legal right to that car due to the fact that we had a contract and your dealership and you all couldn't provide me with my old trade in. I sought legal counsel from an attorney whom I work with and have continued to keep them updated throughout this whole fiasco. I was told by law you were required to provide me with the car I traded in or I was allowed to keep the old car. I didn't want any conflicts so I settled with the Cadillac. I am tired of being stressed out and I'm running out of energy to deal with this. I know longer want anything to do with Greg, communication wise, and I believe that Rory deserves the commission off of this car. He helped us decide and kept in contact with us when we came in periodically to speak with Greg. I don't mean to be a tough customer but I feel after you all knew you definitely have my business and I'm stuck with you all for the next 4 years, the less help I have received. To be honest, I don't see how this issue can be resolved on your part this far along, but maybe this can be a learning experience for Greg and others at your dealership. Thank you for your time. If I need to be contact personally I can be emailed at crasmussen@forthepeople.com

Honda of the Avenues responded

Dear Ms. Rasmussen, I appreciate your taking the time to respond. I am fully determined to resolve this. Please allow me a day or so to work with the staff here and find a way to make this right so that we can earn not only your changed opinion but your future business. I will be in touch shortly. Sincerely, Chloe Peace

upsetcustomer1210 responded

Okay thank you so much for your time and the effort to make this situation better. I really appreaciate it.

Honda of the Avenues responded

Dear Ms. Rasmussen, Unfortunately for all of us, I just received your Better Business Bureau complaint in the mail this afternoon. I am very sad to see that you have pursued this particular avenue, since it greatly restricts what I am able to do moving forward. The BBB complaint will need to be handled through them as our mediator that you have chosen. Tim Peeler is their sole contact for our dealership, so I will need to allow him to take over and handle this for you. I am really extremely distressed about the dealerrater.com situation, and I will most definitely be losing sleep over the damage to my reputation. At this time, however, I will need to allow Mr. Peeler and the BBB mediator to resume control of the situation. I have advised him and given him printouts of all of our correspondence over the past day or so, and I hope that he is able to do something for you that will resolve your concern. Thank you and I regret that I was unable to complete resolution of your concern personally, but I have full faith that Mr. Peeler will do everything possible to make you happy. Chloe Peace

upsetcustomer1210 responded

I spoke with the company that "fixed" our stereo and they said there's nothing they can do. We've lost all of our features due to honda not wanting to pay for the stock stereo. We can't see the temp. of the car, so if it overheats oh well I guess. We also have no ability to change the odometer as well as all the other features that were garunteed to work with this new stereo. I'm willing to take that complaint back which according to the BBB if you resolve this matter I can do so. IF you guys fix this. This is extremely irritating I was garunteed by phone BY GREG that all of the features would work. Which is why you don't put an aftermarket stereo in the car. I want ALL of the features to work the only one that does properly is on star, which I don't care about. Fix it and I'll call it over with. I also feel as if we need to be compensated for these 4 weeks. This is not only a disaster but has been an extreme nightmare. If this cannot be resolved at this point and time I will continue through the BBB. If you feel as if you are able to resolve the situation I will cancel the claim.

upsetcustomer1210 responded

Oh and they also informed us that they told you all from the get go that the stereo wouldn't have all of the features and you all said that's fine just get it fixed. So either fix this or I will just continue on with the claim. This is NOT the right way to do business. My feelings toward your company are continously getting worse.

Honda of the Avenues responded

Dear Ms. Rasmussen, I spoke again with Tim Peeler, and he let me know that if you are no longer interested in pursuing the mediation with the BBB, I can continue to assist you with this matter. I can certainly understand your frustration at this point. The best solution that I can come up with is for us to unwind the whole deal, meaning we would take back the Cadillac and reimburse you for your trade in the amount that we alotted for it in your deal. We tried to get the traded vehicle back, but the auction had already moved it and could not repossess it for us. This way, you could have the money from your old vehicle and be free to start fresh at another establishment without losing your trade value to put down on the next vehicle. Also you would not be tied down to our dealership as you currently feel that you are. As far as compensating you for the stress that you have experienced in these past weeks, I can certainly offer you store credits for servicing if you choose to use our facility for service in the future. This is something that we can discuss further if you decide that you would like to pursue this course of action in unwinding the deal completely. My goal is to not only resolve the issue to your satisfaction, but to protect our reputation from damage. It is my hope that by reversing the entire process, I can accomplish both objectives. Please think it over and let me know what you would like to do. Sincerely, Chloe Peace

Honda of the Avenues responded

Dear Ms. Rasmussen, I'm just checking in to see if you have decided whether my offer to unwind the deal and give you the money for your trade is acceptable to you. Please let me know as soon as possible. Thank you, Chloe Peace

Honda of the Avenues responded

Dear Ms. Rasmussen, Thank you so much for taking the time to respond. I spoke with Tim and he is on top of it. Thank you also for your commitment to take down the review; it means a lot to me and to all the employees here who rely on sites like this to protect our reputation. Sincerely, Chloe Peace